Please go to Settings > Sound and take a screenshot of the window.
Please also run 'alsa-info' and attach the text file it produces.
** Package changed: gnome-shell (Ubuntu) => ubuntu
** Changed in: ubuntu
Status: New => Incomplete
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Thank you for taking the time to report this bug and helping to make
Ubuntu better.
Bug reporting is mostly about finding & fixing problems thus preventing
future users from hitting the same bug.
I suspect a Support site would be more appropriate, eg.
https://answers.launchpad.net/ubuntu. You
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