** Summary changed: - [X101CH, Realtek ID 269, Speaker, Internal] No sound at all + [Asus X101CH] No sound after update (Ubuntu preinstall)
** Description changed: This is a new Asus EeePc with Ubuntu preinstalled. The sound works out of the box, but after an initial update the internal speakers stop working. Audio via the headphone jack still works. A factory reset of the system (which reinstalls Ubuntu from a recovery partition) restores - the sound but the next update breaks it again. Packages for pulseaudio - and alsa are in the update, but it's not clear what is causing the - problem. + the sound but the next update (of Linux kernel) breaks it again. - I ran "ubuntu-bug audio" according to these instructions - (https://wiki.ubuntu.com/DebuggingSoundProblems) to file this bug. + ==== + Current workaround: + + Installing the latest DKMS package according to https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS should bring the sound back. + ==== + + + I ran "ubuntu-bug audio" according to these instructions (https://wiki.ubuntu.com/DebuggingSoundProblems) to file this bug. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: alsa-base 1.0.25+dfsg-0ubuntu1 ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24 Uname: Linux 3.2.0-29-generic-pae i686 AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu12 Architecture: i386 ArecordDevices: - **** List of CAPTURE Hardware Devices **** - card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic] - Subdevices: 1/1 - Subdevice #0: subdevice #0 + **** List of CAPTURE Hardware Devices **** + card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic] + Subdevices: 1/1 + Subdevice #0: subdevice #0 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: tgraham 1749 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: tgraham 1749 F.... pulseaudio Card0.Amixer.info: - Card hw:0 'Intel'/'HDA Intel at 0xdff00000 irq 46' - Mixer name : 'Intel CedarTrail HDMI' - Components : 'HDA:10ec0269,10438516,00100100 HDA:80862880,80860101,00100000' - Controls : 10 - Simple ctrls : 4 + Card hw:0 'Intel'/'HDA Intel at 0xdff00000 irq 46' + Mixer name : 'Intel CedarTrail HDMI' + Components : 'HDA:10ec0269,10438516,00100100 HDA:80862880,80860101,00100000' + Controls : 10 + Simple ctrls : 4 Date: Thu Aug 16 21:34:37 2012 DistributionChannelDescriptor: - # This is a distribution channel descriptor - # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor - canonical-oem-yanshui-precise-i386-20120615-0 + # This is a distribution channel descriptor + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-yanshui-precise-i386-20120615-0 InstallationMedia: Ubuntu 12.04 "Precise" - Failed to find casper uuid.conf in 'binary/casper/initrd.img-3.2.0-25-generic-pae.old-dkms' LIVE Binary 20120615-03:22 PackageArchitecture: all ProcEnviron: - PATH=(custom, no user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed Symptom_Card: Built-in Audio - HDA Intel Symptom_DevicesInUse: - 1749 tgraham F.... pulseaudio - PID ACCESS COMMAND + 1749 tgraham F.... pulseaudio + PID ACCESS COMMAND Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [X101CH, Realtek ID 269, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/30/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: X101CH.1101 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: X101CH dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: x.xx dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: x.x dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX101CH.1101:bd05/30/2012:svnASUSTeKCOMPUTERINC.:pnX101CH:pvrx.x:rvnASUSTeKCOMPUTERINC.:rnX101CH:rvrx.xx:cvnASUSTeKCOMPUTERINC.:ct10:cvrx.x: dmi.product.name: X101CH dmi.product.version: x.x dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Summary changed: - [Asus X101CH] No sound after update (Ubuntu preinstall) + [Asus X101CH, Internal speaker] No sound after update (Ubuntu preinstall) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1037763 Title: [Asus X101CH, Internal speaker] No sound after update (Ubuntu preinstall) Status in “alsa-driver” package in Ubuntu: In Progress Bug description: This is a new Asus EeePc with Ubuntu preinstalled. The sound works out of the box, but after an initial update the internal speakers stop working. Audio via the headphone jack still works. A factory reset of the system (which reinstalls Ubuntu from a recovery partition) restores the sound but the next update (of Linux kernel) breaks it again. ==== Current workaround: Installing the latest DKMS package according to https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS should bring the sound back. ==== I ran "ubuntu-bug audio" according to these instructions (https://wiki.ubuntu.com/DebuggingSoundProblems) to file this bug. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: alsa-base 1.0.25+dfsg-0ubuntu1 ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24 Uname: Linux 3.2.0-29-generic-pae i686 AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu12 Architecture: i386 ArecordDevices: **** List of CAPTURE Hardware Devices **** card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic] Subdevices: 1/1 Subdevice #0: subdevice #0 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tgraham 1749 F.... pulseaudio Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xdff00000 irq 46' Mixer name : 'Intel CedarTrail HDMI' Components : 'HDA:10ec0269,10438516,00100100 HDA:80862880,80860101,00100000' Controls : 10 Simple ctrls : 4 Date: Thu Aug 16 21:34:37 2012 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-yanshui-precise-i386-20120615-0 InstallationMedia: Ubuntu 12.04 "Precise" - Failed to find casper uuid.conf in 'binary/casper/initrd.img-3.2.0-25-generic-pae.old-dkms' LIVE Binary 20120615-03:22 PackageArchitecture: all ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed Symptom_Card: Built-in Audio - HDA Intel Symptom_DevicesInUse: 1749 tgraham F.... pulseaudio PID ACCESS COMMAND Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [X101CH, Realtek ID 269, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/30/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: X101CH.1101 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: X101CH dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: x.xx dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: x.x dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX101CH.1101:bd05/30/2012:svnASUSTeKCOMPUTERINC.:pnX101CH:pvrx.x:rvnASUSTeKCOMPUTERINC.:rnX101CH:rvrx.xx:cvnASUSTeKCOMPUTERINC.:ct10:cvrx.x: dmi.product.name: X101CH dmi.product.version: x.x dmi.sys.vendor: ASUSTeK COMPUTER INC. 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