[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
*** This bug is a duplicate of bug 1588126 *** https://bugs.launchpad.net/bugs/1588126 Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1588126, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find. ** This bug has been marked a duplicate of bug 1588126 [regression] [OTA-11] Wifi never connects since flashing OTA-11 (unless you flash OTA-10 first then upgrade) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
I just updated bug #1593686 ( WPA-PSK limit introduced in OTA11 ) with the root cause which confirms Pete's theory about timeouts. That said, *if* a user had successfully connected to an AP prior to the update to OTA11. This *shouldn't* have caused issues, as the psk would already have been present in the connection file, and it should've just worked. If further problems are reported, checking the length of the user's passphrase should be suggested. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
** Tags added: connectivity -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
@victor we can get the syslog and compare the failure from the one you posted in comment #4 Jun 7 19:35:10 ubuntu-phablet NetworkManager[1326]: [1465320910.7776] device (wlan0): No agents were available for this request. Jun 7 19:35:10 ubuntu-phablet NetworkManager[1326]: [1465320910.7779] device (wlan0): state change: need-auth -> failed (reason 'no-secrets') [60 120 7] which is something I saw on my m10 as well and when it works Jun 7 19:37:44 ubuntu-phablet NetworkManager[1326]: [1465321064.1458] device (wlan0): Activation: (wifi) connection 'JAZZTEL_0E78' has security, and secrets exist. No new secrets needed. ** Changed in: canonical-devices-system-image Milestone: 12 => 13 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
Hi all, We've got a user that cannot connect to his Wi-Fi AP, we've tried the same steps but is still not able to connect. Here is a resume of the info and test: - Frieza on OTA-11 - Forget Wi-FI AP - Reboot both router and tablet - Enter password again but seems like is still asking for the password - He did not change the password - Other devices connect correctly(he has also a Krillin that is working fine with his Wi-FI AP) Any hints or logs to ask him for? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
I have been experiencing weird wifi issues on my Pro 5. It is not unusual that I it asks me to re-enter my wifi password while in the house. I have also noticed that sometimes I have to pull the indicator menu down and tap my home wifi before it reconnects. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
I think I may be seeing a different issue - bug #1560373, trying to reproduce now -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
Hi @pat-mcgowan! I tried to cancel the wifi connect dialog and then tap on it again, but it still asked me for password :( -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
I experienced this bug yesterday with VEGETA(OTA-11): - WLAN SSID: JAZZTEL_0E78 - The WLAN was previously saved in OTA-10.1 - Once in the house, VEGETA did not connect automatically when was in range and it kept asking for password no matter how many times you enter it >From the syslog I can say the workaround provided to some of our users worked fine(at leat for me): 1st Attempt to connect Jun 7 19:34:45 1st Connection failure Jun 7 19:35:10 Disable/Enable Wi-Fi Jun 7 19:36:51/ Jun 7 19:36:52 Connection deleted JAZZTEL_0E78 Jun 7 19:37:17 Then enable/disable flight mode 2nd Attempt Jun 7 19:37:40 DHCP Resolution and connection Jun 7 19:37:44 -- Jun 7 19:37:47 ** Attachment added: "syslog" https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+attachment/4679537/+files/syslog -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
** Tags added: bq-feedback -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: network-manager (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: Confirmed Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1589489] Re: cannot connect to known Wi-Fi after OTA-11
** Also affects: network-manager (Ubuntu) Importance: Undecided Status: New ** Changed in: network-manager (Ubuntu) Assignee: (unassigned) => Tony Espy (awe) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1589489 Title: cannot connect to known Wi-Fi after OTA-11 Status in Canonical System Image: New Status in network-manager package in Ubuntu: New Bug description: We're receiving many customer cases where after updating to OTA-11 they cannot connect to their known or saved Wi-FI AP's. The most common behaviour is that M10 ask indefinitely for password when it is supoused to be saved previously. I guess this is about network manager that has been updated in OTA-11 What we are asking the customer for: 1º Forget the network through the UI Settings>Wi-Fi and connect to it again as if was the first time. 2º Try to connect another Wi-Fi AP not saved previously 3º Factory data reset(but we haven't recommend it yet) Please let us know which logs do you need and we'll try to reproduce it with our units. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1589489/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
