Ubuntu Touch is no longer supported.
** Changed in: pulseaudio (Ubuntu)
Status: Confirmed => Won't Fix
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https://bugs.launchpad.net/bugs/1612367
Title:
** Tags added: pulse-touch
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Title:
[Touch] Incoming call gets silent randomly
Status in Canonical System Image:
Confirmed
In E4.5 with OTA-15
It makes a vibration.
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Title:
[Touch] Incoming call gets silent randomly
Status in Canonical System
Please reconsider the Importance of this bug, as it makes the phone
unusable for it's basic function (reliably receiving calls).
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I've had this exact behaviour for a long time on my BQ Aquarius E4.5.
With OTA-14 as well.
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Title:
[Touch] Incoming call gets
With OTA-14 it's still the same - sometimes I can hear ring tone only
for split a second (~200ms maybe). I can answer the call and talk
normally.
Attached yet another syslog (received call at 21:19).
** Attachment added: "syslog"
Still present after OTA-14.
I noticed something new today. Got a call on 2016-12-09 at around 15:11 UTC,
there was not ringtone (but I answered the call). After ~2 minutes (at around
15:13 UTC), I got a text message but I didn't hear any sound alert. It is not
like bug #1544477, where *all*
@Andrea, Anupam, Robie: That's interesting indeed and might explain why
I've never been able to reproduce this myself. I would always have been
actively engaged with the phone when trying to reproduce this.
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I can reproduce this fairly reliably (~50%) if my phone hasn't been used
in a while. Enough that I've caught a video of it doing it. media-
hub.log attached.
If I unlock the phone and go into the sound settings (from the sound
indicator), then turn the screen off, then the phone reliably doesn't
This part from the description of bug #1642635 sounds interesting:
"It seems to me that this is most likely to happen if I haven't used the phone
in a while. If I answer the call (because I notice the screen) or make a call,
testing immediately after the phone does seem to consistently ring."
I
I can reproduce this bug often when i want to use viva-voce during a
call.. Suddently the bigger speaker stops playing any sound and this can
last hours.
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Thanks.. I'll see if i can understand what happens..
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Title:
[Touch] Incoming call gets silent randomly
Status in Canonical
@Andrea: media-hub manages the playback state of nearly all playback
sessions on Ubuntu Touch. It utilizes pulseaudio for the sound server.
Any sounds coming from the web browser or web apps do not use media-hub.
Ringtone and notification sounds all go through media-hub for playback.
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This affects me too on my E5. When it happens not only the ring of the call is
muted but all application can't play sounds trough the bigger speaker.
Please we must find a fix. I notice this since ota 11.
Can someone tell me which app manages all sounds and speakers? Is it
media-hub?
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** Changed in: canonical-devices-system-image
Milestone: 14 => backlog
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Title:
[Touch] Incoming call gets silent randomly
I can confirm this occurs on Meizu Pro 5 with OTA-13 as well.
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Title:
[Touch] Incoming call gets silent randomly
Status in
@pat: have added this to the backlog of things to investigate. Will see
if it's possible to reliably reproduce this issue and identify the root
cause.
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I do not know if it has anything in common the bug about sms notification is
still valid for me:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1544477
current built number:35
krillin
channel: ubuntu-touch/stable/bq-aquaris.en
last update: 20.09.2016
version version 35
version ubuntu
Today I decided to ignore a phone call from one person. She tried her
luck several times(i think something like6-8 times). Every second or
every third call came without a ringing sound, screen awoke and the
phone vibrated but stayed mute. Here a log from a media-hub:
@anupam thats an interesting theory, I got a log of when the power
button is pressed and it goes from paused to stopped almost instantly,
whereas your logs generally show a delay and stopped is only issued once
the call is answered.
@jim I still thinks its a thread issue in media hub, I can't get
Excuse this naive comment, but if I'm not mistaken, while the phone
rings on an incoming call, pressing the power button pauses the
ringtone. Is it possible that the same/similar action is simulated here
even when the user is not pressing the power button?
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@Pat: I was looking into this a bit more the other day, reading the
attached logs. This no longer seems like a media-hub issue and instead
seems more like an issue at one of the higher software layers. If you
look at the time in the media-hub logs where Anupam has stated it
happened to him, you'll
@jim afaict this change to fix the deadlock made it into ota12 at the final hour
http://bazaar.launchpad.net/~phablet-team/media-hub/trunk/revision/198
at least ota12 has media-hub version 4.2.0+15.04.20160704-0ubuntu1
Would be worth reviewing it again to see if it could have triggered this
I experienced once again on September 29, at around 15:00 hrs, but
unfortunately forgot to save a copy of the log before a reboot.
P.S. Worse part is when I tried to activate vibration on incoming calls
so that I don't miss any of those, I hit an issue: bug #1628042.
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I experinced this too. I had a call at 2016-09-29 16:27
** Attachment added: "media-hub.log"
https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367/+attachment/4751145/+files/media-hub.log
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Another one on September 29, at around 14:39 UTC
** Attachment added: "media-hub-on-29sep-2nd.log"
https://bugs.launchpad.net/ubuntu/+source/media-hub/+bug/1612367/+attachment/4751065/+files/media-hub-on-29sep-2nd.log
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** Description changed:
I've experienced this strange issue 4-5 times after OTA-12. It seems pretty
random and is hard to reproduce.
When I get an incoming call, the screen turns on, the incoming call pop up
appears, but there is no sound at all even though the phone is not in silent
mode
Once more on September 29, at around 11:43 UTC.
** Attachment added: "media-hub-on-29sep.log"
https://bugs.launchpad.net/ubuntu/+source/media-hub/+bug/1612367/+attachment/4750950/+files/media-hub-on-29sep.log
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Anupam: your last 3 comments have been the start of some useful
information. Thanks for observing more closely and providing the logs
along with time reference to look at the logs. Very helpful, thanks.
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Got two calls within ~1 minute on September 28 at around 10:55 UTC.
First one didn't ring, second one rang.
** Attachment added: "media-hub-on-28sep.log"
https://bugs.launchpad.net/ubuntu/+source/media-hub/+bug/1612367/+attachment/4750087/+files/media-hub-on-28sep.log
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Experienced once again on September 27 at around 10:48.
** Attachment added: "media-hub.log"
https://bugs.launchpad.net/ubuntu/+source/media-hub/+bug/1612367/+attachment/4749272/+files/media-hub.log
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** Attachment added: "unity8.log"
https://bugs.launchpad.net/ubuntu/+source/media-hub/+bug/1612367/+attachment/4748324/+files/unity8.log
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I've noticed same issue on BQ E5 on OTA-12 and OTA-13. Sometimes
incomming call gets silent after a split second (I can hear a blip of
sound).
Attaching syslog and unity8.log of that exact minute it happened. There
are no lines in media-hub log.
** Attachment added: "syslog"
@Anupam: sorry to hear that you're still experiencing this issue. It's
been a difficult one to pin down indeed. I've yet to reproduce the same
symptoms that you're experiencing. That being said, if you can continue
to try and notice much more precise times that it occurs and document
those here,
My guess is its not the ringtone. Based on the log and the symptom that
sometimes you hear the ring briefly and it stops, I am assuming some
scenario where multiple threads are running and there is a race
condition as to whether you hear the ringtone or not. How that condition
arises is unknown.
** Changed in: canonical-devices-system-image
Milestone: None => 14
** Changed in: canonical-devices-system-image
Assignee: (unassigned) => Pat McGowan (pat-mcgowan)
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@Pat @Jim Does it have to do with the fact that I use a custom ringtone?
If so, I can switch to a system ringtone.
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Title:
Experienced this once again after OTA-13. This is turning into a very
annoying issue, certainly worse than bug #1544477. I don't usually get
many incoming calls, but need to pick up the ones I get as most of them
are important/urgent.
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@Pat: that doesn't look right. For a normal case, you should only see
one Engine: playing uri: ...
Normal output should look like this:
[II 2016-09-01 12:58:26.995539] [engine.cpp:73@on_playbin_state_changed] State
changed on playbin: READY
[II 2016-09-01 12:58:26.995731]
** Changed in: canonical-devices-system-image
Status: New => Confirmed
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Title:
[Touch] Incoming call gets silent
@Pat yes, you're right. I answered the first call after 5-6 seconds. In
case of the second one, the caller aborted the call after 5-6 seconds.
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The log does show that on the first call the playback started and then
paused within less than a few tenths of a second but did not stop for 6
seconds. The second call did not pause for 5 seconds and then
immediately stopped. Presumably the status went to stopped when the call
was answered.
[II
Here is the latest log. I got a call on 2016-08-31 at around 06:31 UTC,
there was no ringtone (TBH it rang for a fraction of a second and
stopped abruptly. I had the phone just in front of me, so I could
observe this behaviour. Otherwise I couldn't possibly have realised
this.). Got another at
** Description changed:
I've experienced this strange issue 4-5 times after OTA-12. It seems pretty
random and is hard to reproduce.
When I get an incoming call, the screen turns on, the incoming call pop up
appears, but there is no sound at all even though the phone is not in silent
mode
P.S. my ringtone file name is "Auld Lang Syne.ogg" (in case this info is
useful)
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Title:
[Touch] Incoming call gets silent
@Jim The last time I experienced this issue was last night at around
21:00 hrs. I couldn't pick up the call because of no ring. Then I called
the same person after ~5 minutes and asked them to call me back in an
attempt to reproduce the issue. They called after ~5 minutes, but this
time the ringer
@Anupam: please collect the media-hub log: /home/phablet/.cache/upstart
/media-hub.log
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Title:
[Touch] Incoming call gets
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: ofono (Ubuntu)
Status: New => Confirmed
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: pulseaudio (Ubuntu)
Status: New => Confirmed
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: media-hub (Ubuntu)
Status: New => Confirmed
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** Description changed:
I've experienced this strange issue 4-5 times after OTA-12. It seems pretty
random and is hard to reproduce.
When I get an incoming call, the screen turns on, the incoming call pop up
appears, but there is no sound at all even though the phone is not in silent
mode
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