Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: sane-backends (Ubuntu)
Status: New => Confirmed
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** Tags added: xenial
** Changed in: sane-backends (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1643544
Title:
HP Scanjet 7400c
I don't use the scanner daily, so I'm not completely certain. But as far
as I remember, the problems started in ubuntu 16.04 with a kernel 4.4.x.
At that time, I tried to go back to a prior kernel version, but that
failed for nvidia video driver reasons.
There is quite a number of problem reports
Wolf, the apport-collect not working must be due to a limitation of apport with
sane-backends. sane-backends is a meta package that represents all the
different packages it provides as per:
https://launchpad.net/ubuntu/+source/sane-backends
Hence, let this step be skipped.
Despite this, to
** Tags added: yakkety zesty
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Title:
HP Scanjet 7400c Scanner locks USB2 port
Status in sane-backends package in Ubuntu:
The live system from "zesty" produced precisely the same results (see
#5).
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Title:
HP Scanjet 7400c Scanner locks USB2
Wolf, could you please test for this issue via http://cdimage.ubuntu.com
/daily-live/current/ ? Please retry the apport-collect in this
environment and advise to the results.
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Thanks for your attention.
I did a SSO login and opened this issue web page (1643544).
Then did the command:
apport-collect 1643544
Package sane-backends not installed and no hook available, ignoring
Gtk-Message: GtkDialog mapped without a transient parent. This is discouraged.
A window pops up
Wolf:
>"Followed the instructions given above. (:"
So, what happened specifically? The expected files weren't attached.
Despite this, it may be helpful to perform the apport-collect via a live
environment using http://cdimage.ubuntu.com/daily-live/current/ .
Could you please advise?
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Followed the instructions given above. (:
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Title:
HP Scanjet 7400c Scanner locks USB2 port
Status in sane-backends
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