[Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
** Changed in: cups (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Invalid Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14). Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Unit entered failed state. Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Failed with result 'exit-code'. @Eliot:~$ lsusb Bus 001 Device 043: ID 04a9:1754 Canon, Inc. @Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043 crw-rw 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0 @Eliot:~$ sudo usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300 series;CLS:PRINTER;DES:Canon MG5300 series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117; @Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043 Error: Inappropriate ioctl for device: GET_DEVICE_ID on '/dev/bus/usb/001/043' @Eliot:~$ lpinfo -v lpinfo: Bad file descriptor ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups (not installed) ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35 Uname: Linux 4.4.0-59-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CurrentDesktop: Unity Date: Thu Feb 2 23:17:01 2017 InstallationDate: Installed on 2016-05-01 (277 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1661287/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
I found the answer. I checked "apt" history log in /var/log/apt and discovered that when I executed the "apt-get install ubuntu-desktop", the "ubuntu-desktop" package installed many cups packages (see below). These installations fixed whatever problems cups had previously. Wish someone could have just told me about this simple solution to fixing cups. Start-Date: 2017-02-25 19:10:43 Commandline: apt-get install ubuntu-desktop Requested-By: sunbear (1000) Install: python3-pexpect:amd64 (4.0.1-1, automatic), hplip-data:amd64 (3.16.3+repack0-1, automatic), libqpdf17:amd64 (6.0.0-2, automatic), liblouisutdml-data:amd64 (2.5.0-3, automatic), printer-driver-splix:amd64 (2.0.0+svn315-4fakesync1, automatic), bluez-cups:amd64 (5.37-0ubuntu5, automatic), printer-driver-hpcups:amd64 (3.16.3+repack0-1, automatic), printer-driver-postscript-hp:amd64 (3.16.3+repack0-1, automatic), libsnmp-base:amd64 (5.7.3+dfsg-1ubuntu4, automatic), python3-reportlab-accel:amd64 (3.3.0-1, automatic), ubuntu-desktop:amd64 (1.361), printer-driver-pxljr:amd64 (1.4+repack0-4, automatic), cups-server-common:amd64 (2.1.3-4, automatic), ssl-cert:amd64 (1.0.37, automatic), python3-renderpm:amd64 (3.3.0-1, automatic), cups-filters:amd64 (1.8.3-2ubuntu3.1, automatic), libsnmp30:amd64 (5.7.3+dfsg-1ubuntu4, automatic), libcupsmime1:amd64 (2.1.3-4, automatic), hplip:amd64 (3.16.3+repack0-1, automatic), liblouisutdml6:amd64 (2.5.0-3, automatic), libhpmud0:amd64 (3.16.3+repack0- 1, automatic), printer-driver-gutenprint:amd64 (5.2.11-1, automatic), libfontembed1:amd64 (1.8.3-2ubuntu3.1, automatic), libgutenprint2:amd64 (5.2.11-1, automatic), liblouisutdml-bin:amd64 (2.5.0-3, automatic), libsane-hpaio:amd64 (3.16.3+repack0-1, automatic), qpdf:amd64 (6.0.0-2, automatic), cups-filters-core-drivers:amd64 (1.8.3-2ubuntu3.1, automatic), python3-ptyprocess:amd64 (0.5-1, automatic), cups-core-drivers:amd64 (2.1.3-4, automatic), cups-daemon:amd64 (2.1.3-4, automatic), python3-reportlab:amd64 (3.3.0-1, automatic), cups:amd64 (2.1.3-4, automatic), libcupscgi1:amd64 (2.1.3-4, automatic), cups-browsed:amd64 (1.8.3-2ubuntu3.1, automatic) Remove: foomatic-filters:amd64 (4.0.17-8) End-Date: 2017-02-25 19:11:16 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start
[Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
After switching the connection of the printer in the printer properties, from USB type to using the printer DNNS, my Canon printer is able to print again. In the make and mode, it shows Canon MG5300 series - CUPS+Gutenprint v5.2.11. It is puzzling how cups is not able to detect my printer. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14). Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Unit entered failed state. Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Failed with result 'exit-code'. @Eliot:~$ lsusb Bus 001 Device 043: ID 04a9:1754 Canon, Inc. @Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043 crw-rw 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0 @Eliot:~$ sudo usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300 series;CLS:PRINTER;DES:Canon MG5300 series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117; @Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043 Error: Inappropriate ioctl for device: GET_DEVICE_ID on '/dev/bus/usb/001/043' @Eliot:~$ lpinfo -v lpinfo: Bad file descriptor ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups (not installed) ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35 Uname: Linux 4.4.0-59-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CurrentDesktop: Unity Date: Thu Feb 2 23:17:01 2017 InstallationDate: Installed on 2016-05-01 (277 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1661287/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net
Re: [Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
I have gone into https://wiki.ubuntu.com/DebuggingPrintingProblems and tried to follow the instructions of the "CUPS error_log" section. Step 1. I can't do it. Can't find "Save debugging information for troubleshooting" on "System" -> "Administration" -> "Printing". I have System Setting --> Printers --> Help --> Troubleshoot --> Forward. I get the message CUPS Service Stopped The CUPS print speel does not appear to be running. To correct this, choose System-Administration-Services from main menu and look for 'cups' service. My difficulty is there isn't such a path to follow. The is no Administration icon. Step 2: @Eliot:~$ cupsctl LogLevel=debug cupsctl: Unable to connect to server: Bad file descriptor Step 3: Skipped - Not applicable. Step4: I have gone into /etc/cups/cupsd.conf and manually uncommented LogLevel Original: # Deactivate CUPS' internal logrotating, as we provide a better one, especially # LogLevel debug2 gets usable now MaxLogSize 0 Presently: # Deactivate CUPS' internal logrotating, as we provide a better one, especially LogLevel debug2 gets usable now MaxLogSize 0 @Eliot:~$ $ sudo /etc/init.d/cups restart $: command not found The file is there. I believe Ubuntu16.04 is using systemd. I tried this and got the below failure message. @Eliot:~$ sudo systemctl restart /etc/systemd/system/cups.service Failed to restart etc-systemd-system-cups.service.mount: Unit etc-systemd-system-cups.service.mount not found. Unable to do Step 5,6, 7, 8. On 03/02/2017 05:32, Till Kamppeter wrote: > Your syslog contains: > > Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to > CUPS server; giving up > > and you also get > > @Eliot:~$ lpinfo -v > lpinfo: Bad file descriptor > > Seems that there is a problem with the CUPS daemon not starting. > > Please run the command > > ls -l /var/run/cups/cups.sock > > and post the output here. > > Also attach your files /etc/cups/cupsd.conf and /etc/cups/cups- > files.conf. > > Go to > > https://wiki.ubuntu.com/DebuggingPrintingProblems > > and follow the instructions of the "CUPS error_log" section. > > Please attach the files one by one, do not compress them and do not > package them together, thanks. > > ** Changed in: cups (Ubuntu) > Status: New => Incomplete > -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process
Re: [Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
/etc/cups/cups-files.conf attached. On 03/02/2017 05:32, Till Kamppeter wrote: > /etc/cups/cups- > files.conf. ** Attachment added: "cups-files.conf" https://bugs.launchpad.net/bugs/1661287/+attachment/4813839/+files/cups-files.conf -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14). Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Unit entered failed state. Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Failed with result 'exit-code'. @Eliot:~$ lsusb Bus 001 Device 043: ID 04a9:1754 Canon, Inc. @Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043 crw-rw 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0 @Eliot:~$ sudo usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300 series;CLS:PRINTER;DES:Canon MG5300 series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117; @Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043 Error: Inappropriate ioctl for device: GET_DEVICE_ID on '/dev/bus/usb/001/043' @Eliot:~$ lpinfo -v lpinfo: Bad file descriptor ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups (not installed) ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35 Uname: Linux 4.4.0-59-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CurrentDesktop: Unity Date: Thu Feb 2 23:17:01 2017 InstallationDate: Installed on 2016-05-01 (277 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1661287/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages
Re: [Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
/etc/cups/cupsd.conf attached. On 03/02/2017 05:32, Till Kamppeter wrote: > Your syslog contains: > > Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to > CUPS server; giving up > > and you also get > > @Eliot:~$ lpinfo -v > lpinfo: Bad file descriptor > > Seems that there is a problem with the CUPS daemon not starting. > > Please run the command > > ls -l /var/run/cups/cups.sock > > and post the output here. > > Also attach your files /etc/cups/cupsd.conf and /etc/cups/cups- > files.conf. > > Go to > > https://wiki.ubuntu.com/DebuggingPrintingProblems > > and follow the instructions of the "CUPS error_log" section. > > Please attach the files one by one, do not compress them and do not > package them together, thanks. > > ** Changed in: cups (Ubuntu) > Status: New => Incomplete > ** Attachment added: "cupsd.conf" https://bugs.launchpad.net/bugs/1661287/+attachment/4813838/+files/cupsd.conf -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14). Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Unit entered failed state. Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Failed with result 'exit-code'. @Eliot:~$ lsusb Bus 001 Device 043: ID 04a9:1754 Canon, Inc. @Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043 crw-rw 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0 @Eliot:~$ sudo usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300 series;CLS:PRINTER;DES:Canon MG5300 series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117; @Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043 Error: Inappropriate ioctl for device: GET_DEVICE_ID on '/dev/bus/usb/001/043' @Eliot:~$ lpinfo -v lpinfo: Bad file descriptor ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups (not installed) ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35 Uname: Linux 4.4.0-59-generic x86_64
Re: [Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
@Eliot:/media$ ls -l /var/run/cups/cups.sock ls: cannot access '/var/run/cups/cups.sock': No such file or directory However, I found /etc/systemd/system/cups.socket /var/lib/systemd/deb-systemd-helper-masked/cups.socket /etc/systemd/system/sockets.target.wants/cups.socket /var/lib/systemd/deb-systemd-helper-enabled/cups.socket.dsh-also /var/lib/systemd/deb-systemd-helper- enabled/sockets.target.wants/cups.socket On 03/02/2017 05:32, Till Kamppeter wrote: > Your syslog contains: > > Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to > CUPS server; giving up > > and you also get > > @Eliot:~$ lpinfo -v > lpinfo: Bad file descriptor > > Seems that there is a problem with the CUPS daemon not starting. > > Please run the command > > ls -l /var/run/cups/cups.sock > > and post the output here. > > Also attach your files /etc/cups/cupsd.conf and /etc/cups/cups- > files.conf. > > Go to > > https://wiki.ubuntu.com/DebuggingPrintingProblems > > and follow the instructions of the "CUPS error_log" section. > > Please attach the files one by one, do not compress them and do not > package them together, thanks. > > ** Changed in: cups (Ubuntu) > Status: New => Incomplete > -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14). Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Unit entered failed state. Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Failed with result 'exit-code'. @Eliot:~$ lsusb Bus 001 Device 043: ID 04a9:1754 Canon, Inc. @Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043 crw-rw 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0 @Eliot:~$ sudo usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300 series;CLS:PRINTER;DES:Canon MG5300 series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117; @Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043 Error: Inappropriate ioctl for
[Desktop-packages] [Bug 1661287] Re: Canon printer failed to connect with CUPS
Your syslog contains: Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up and you also get @Eliot:~$ lpinfo -v lpinfo: Bad file descriptor Seems that there is a problem with the CUPS daemon not starting. Please run the command ls -l /var/run/cups/cups.sock and post the output here. Also attach your files /etc/cups/cupsd.conf and /etc/cups/cups- files.conf. Go to https://wiki.ubuntu.com/DebuggingPrintingProblems and follow the instructions of the "CUPS error_log" section. Please attach the files one by one, do not compress them and do not package them together, thanks. ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1661287 Title: Canon printer failed to connect with CUPS Status in cups package in Ubuntu: Incomplete Bug description: My canon printer has been working with Ubuntu 16.04 for quite sometime. Presently, for no reason, it now cannot be recognised. I have checked that the USB connections are working fine. When I unplug and replug the printer usb connection to my computer the syslog reflects it's present. However, it shows that it failed to connect with CUPS. udev-configure-printer[5761]: failed to connect to CUPS server; giving up I have provide the results to my printer checks below. Appreciate help to reestablish the proper connection of my printer and get it working with Ubuntu 16.04. tail -f /var/log/syslog Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found, idVendor=04a9, idProduct=1754 Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62 Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754 Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass Storage device detected Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2 Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14)... Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is /devices/pci:00/:00:14.0/usb1/1-14 Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series SERN:- serial:20EE62 Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access CanonMG5300 series0103 PQ: 0 ANSI: 2 Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic sg6 type 0 Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI removable disk Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS server; giving up Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Control process exited, code=exited status=1 Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb1-1\x2d14). Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Unit entered failed state. Feb 2 22:36:43 Eliot systemd[1]: udev-configure-printer@-devices-pci:00-:00:14.0-usb1-1\x2d14.service: Failed with result 'exit-code'. @Eliot:~$ lsusb Bus 001 Device 043: ID 04a9:1754 Canon, Inc. @Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043 crw-rw 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0 @Eliot:~$ sudo usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300 series;CLS:PRINTER;DES:Canon MG5300 series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117; @Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043 Error: Inappropriate ioctl for device: GET_DEVICE_ID on '/dev/bus/usb/001/043' @Eliot:~$ lpinfo -v lpinfo: Bad file descriptor ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups (not installed) ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35 Uname: Linux 4.4.0-59-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 CurrentDesktop: Unity Date: Thu Feb 2 23:17:01 2017 InstallationDate: Installed on 2016-05-01 (277 days ago)
