Certainly looks like you've identified the issue, great!
Hopefully as far as Gnome Software is concerned, the fix would be
relatively trivial then - i.e. handling the case where the "type" and
"id" fields are empty ...
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Thanks Dan! Looks like snapd can return broken snaps we're not handling. The
JSON for the broken snap is:
{
"apps":[{"snap":"nominal-roll-generator","name":"node-service"}],
"broken":"cannot read snap \"nominal-roll-generator\": cannot find installed
snap \"nominal-roll-generator\" at revision
Think you're nailing it. The output references the snap I was attempting
to create one evening, before I abandoned the experiment and deleted it
(as referenced above). It was called "nominal-roll-generator".
** Attachment added: "nc.txt"
Hi Dan,
Could you attach the raw output after running this command? It will
access snapd and get the list of snaps you have installed. The
stacktrace is suggesting you have a snap without a name. I've seen
similar issues show up in automatic crash reports but never been able to
work out why this
That's great, no problem at all, I'll keep the system as-is.
Just give me a shout if and when you need more details or testing;
delighted to help out.
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If you could keep the system in that state to help debugging the issue
that would be great. The backtrace has the debug info now and we are
looking at the problem but might need more details later or somebody to
test a potential fix one we have one, you should have updates on that
bug in the next
Oops sorry about that - thought I'd reinstalled the debug symbols before
the last backtrace, but clearly not. Please find new backtrace,
attached.
I'm keeping this current installation with a view to helping with
diagnosis of this issue. As far as I'm concerned, that's fine for the
moment (I very
Thanks, the backtrace is missing the debug symbols for gnome-software
and the snap plugin though, could you install those debs
https://launchpad.net/ubuntu/+source/gnome-software/3.26.1-0ubuntu2/+build/13584302/+files/gnome-software-dbgsym_3.26.1-0ubuntu2_amd64.ddeb
Hi,
Yes, the issue is still occurring, with every attempt to run gnome-
software resulting in the same outcome (a crash).
I'm bang up-to-date with all system and software updates.
Yes, snap is working fine from CLI. I just installed/removed a snap to
test, with no issue whatsoever.
Please find
Thanks for the details and sorry for taking time getting back to you. Do
you still get the issue? Could you maybe install the libglib2.0-0-dbgsym
as well?
Is the snap service working correctly for you? Can you snap install some
snap from a command line?
** Changed in: gnome-software (Ubuntu)
While looking through the backtrace, I noticed the references to
libgs_plugin_snap.so. That reminded me, I was messing around with
snapcraft a couple of weeks ago, trying to snap an app of mine (it
didn't end well).
I'm wondering if I inadvertently broke something, possibly removing a
critical
My pleasure Sebastien, very happy to help.
Please don't hesitate to get back to me if you require any further details or
testing.
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** Attachment added: "backtrace"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4960053/+files/gdb-gnome-software.txt
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Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please try to obtain a backtrace following the
instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload
the backtrace (as an attachment) to the bug report. This will greatly
help us in tracking down
Relevant snippet of journald log attached.
** Attachment added: "journalctl.txt"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4958915/+files/journalctl.txt
** Tags added: gnome-software
** Description changed:
Ubuntu version: Ubuntu Artful Aardvark
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