[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Certainly looks like you've identified the issue, great! Hopefully as far as Gnome Software is concerned, the fix would be relatively trivial then - i.e. handling the case where the "type" and "id" fields are empty ... -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Thanks Dan! Looks like snapd can return broken snaps we're not handling. The
JSON for the broken snap is:
{
"apps":[{"snap":"nominal-roll-generator","name":"node-service"}],
"broken":"cannot read snap \"nominal-roll-generator\": cannot find installed
snap \"nominal-roll-generator\" at revision x20",
"channel":"",
"confinement":"",
"contact":"",
"description":"",
"developer":"",
"devmode":true,
"icon":"",
"id":"",
"install-date":"0001-01-01T00:00:00Z",
"installed-size":0,
"jailmode":false,
"name":"nominal-roll-generator",
"private":false,
"resource":"/v2/snaps/nominal-roll-generator",
"revision":"x20",
"status":"active",
"summary":"",
"tracking-channel":"",
"trymode":true,
"type":"",
"version":""
}
It's the blank type and id fields that is causing GNOME Software to
crash. The "broken" field is a new one I haven't seen.
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https://bugs.launchpad.net/bugs/1720442
Title:
Software (gnome-software) crashes after several seconds. Entirely
unusable.
Status in gnome-software package in Ubuntu:
New
Bug description:
Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10
gnome-software package version: 3.26.0-0ubuntu2
Expected: To be able to use the application.
What happened instead: The application crashes after several seconds.
Bug replicated every time the application is opened, rending it
entirely unusable.
Journald shows a segfault, as per attached snippet.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-software 3.26.0-0ubuntu2
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 29 21:01:06 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-09-14 (15 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912)
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-limba N/A
gnome-software-plugin-snap3.26.0-0ubuntu2
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
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[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Think you're nailing it. The output references the snap I was attempting to create one evening, before I abandoned the experiment and deleted it (as referenced above). It was called "nominal-roll-generator". ** Attachment added: "nc.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4989635/+files/nc.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Hi Dan, Could you attach the raw output after running this command? It will access snapd and get the list of snaps you have installed. The stacktrace is suggesting you have a snap without a name. I've seen similar issues show up in automatic crash reports but never been able to work out why this might occur. $ nc -C -U /run/snapd.socket GET /v2/snaps HTTP/1.1 Host: -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
That's great, no problem at all, I'll keep the system as-is. Just give me a shout if and when you need more details or testing; delighted to help out. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
If you could keep the system in that state to help debugging the issue that would be great. The backtrace has the debug info now and we are looking at the problem but might need more details later or somebody to test a potential fix one we have one, you should have updates on that bug in the next days in any case. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Oops sorry about that - thought I'd reinstalled the debug symbols before the last backtrace, but clearly not. Please find new backtrace, attached. I'm keeping this current installation with a view to helping with diagnosis of this issue. As far as I'm concerned, that's fine for the moment (I very rarely use the GUI to manage software packages). But, being that it's quite possible that a fresh install would solve the issue (reinstalling and missing/corrupt packages, for example), then let me know and I'll just wipe and reload at some point. Essentially, I'm not bothered about this issue being investigated/solved for my own purposes, but if you feel it may be useful to pursue this possible bug in terms of the wider community, then I'm more than happy to keep the current install as-is for the moment, with a view to assisting with that process. As regards the snapping of my own application, thanks for the heads-up about the forum. I did raise a question there several weeks ago, but in the end it just wasn't worth the time/hassle to sort it out. I'm sure the issues I were having were just the result of me somehow messing it up, and the app in question was just a demo thing that I doubt anyone would really be interested in. It was just a preliminary experimentation using snap really (a very exciting distribution method, that I look forward to playing with again soon!). ** Attachment added: "backtrace.gnome-software.19-oct-2017.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4976549/+files/gdb-gnome-software.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Thanks, the backtrace is missing the debug symbols for gnome-software and the snap plugin though, could you install those debs https://launchpad.net/ubuntu/+source/gnome-software/3.26.1-0ubuntu2/+build/13584302/+files/gnome-software-dbgsym_3.26.1-0ubuntu2_amd64.ddeb https://launchpad.net/ubuntu/+source/gnome-software/3.26.1-0ubuntu2/+build/13584302/+files/gnome-software-plugin-snap-dbgsym_3.26.1-0ubuntu2_amd64.ddeb and get a new one? (oh and you wrote that you had issues making a snap for your application, you might be able to find help for that on https://forum.snapcraft.io/ if you are interested) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Hi, Yes, the issue is still occurring, with every attempt to run gnome- software resulting in the same outcome (a crash). I'm bang up-to-date with all system and software updates. Yes, snap is working fine from CLI. I just installed/removed a snap to test, with no issue whatsoever. Please find a further backtrace attached. Thanks! ** Attachment added: "backtrace.gnome-software.17-oct-2017.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4973665/+files/gdb-gnome-software.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Thanks for the details and sorry for taking time getting back to you. Do you still get the issue? Could you maybe install the libglib2.0-0-dbgsym as well? Is the snap service working correctly for you? Can you snap install some snap from a command line? ** Changed in: gnome-software (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
While looking through the backtrace, I noticed the references to libgs_plugin_snap.so. That reminded me, I was messing around with snapcraft a couple of weeks ago, trying to snap an app of mine (it didn't end well). I'm wondering if I inadvertently broke something, possibly removing a critical snap related file in error (I didn't intentionally remove or change anything outwith my own created snap files, but wouldn't rule out having done so erroneously as a possibility). Either way, in that scenario a resultant gnome-software crash probably wouldn't be a desired/expected outcome, so I'd imagine the bug would nevertheless stand, but this is some additional context in case it's useful. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: Incomplete Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
My pleasure Sebastien, very happy to help. Please don't hesitate to get back to me if you require any further details or testing. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: Incomplete Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4960053/+files/gdb-gnome-software.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: Incomplete Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem. ** Changed in: gnome-software (Ubuntu) Importance: Undecided => High ** Changed in: gnome-software (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: Incomplete Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1720442] Re: Software (gnome-software) crashes after several seconds. Entirely unusable.
Relevant snippet of journald log attached. ** Attachment added: "journalctl.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+attachment/4958915/+files/journalctl.txt ** Tags added: gnome-software ** Description changed: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. + + Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: - gnome-software-plugin-flatpak N/A - gnome-software-plugin-limba N/A - gnome-software-plugin-snap3.26.0-0ubuntu2 + gnome-software-plugin-flatpak N/A + gnome-software-plugin-limba N/A + gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1720442 Title: Software (gnome-software) crashes after several seconds. Entirely unusable. Status in gnome-software package in Ubuntu: New Bug description: Ubuntu version: Ubuntu Artful Aardvark (development branch), Release: 17.10 gnome-software package version: 3.26.0-0ubuntu2 Expected: To be able to use the application. What happened instead: The application crashes after several seconds. Bug replicated every time the application is opened, rending it entirely unusable. Journald shows a segfault, as per attached snippet. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.26.0-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Sep 29 21:01:06 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2017-09-14 (15 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170912) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.26.0-0ubuntu2 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1720442/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
