Public bug reported:
Printer stays in processing mode and does not print
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: cups 2.2.10-4
ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
Uname: Linux 5.0.0-8-generic x86_64
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 4 16:52:17 2019
InstallationDate: Installed on 2017-07-06 (637 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64
(20170215.2)
Lpstat:
device for iR-ADV-C5535-5540-III-UFR-II: socket://192.168.5.8
device for iR-ADV-C5535-5540-III-UFR-II-2: socket://192.168.5.9
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 80ee:0021 VirtualBox USB Tablet
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: innotek GmbH VirtualBox
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II.ppd',
'/etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II-2.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II.ppd: Permission denied
grep: /etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II-2.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-8-generic
root=UUID=0da1d663-4b5f-454a-aecf-80ce65eb22d3 ro cgroup_enable=memory
swapaccount=1 splash
SourcePackage: cups
UpgradeStatus: Upgraded to disco on 2019-04-04 (0 days ago)
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias:
dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:
dmi.product.family: Virtual Machine
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug disco
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https://bugs.launchpad.net/bugs/1823269
Title:
vm ubuntu Canon printer will not print
Status in cups package in Ubuntu:
New
Bug description:
Printer stays in processing mode and does not print
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: cups 2.2.10-4
ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
Uname: Linux 5.0.0-8-generic x86_64
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 4 16:52:17 2019
InstallationDate: Installed on 2017-07-06 (637 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64
(20170215.2)
Lpstat:
device for iR-ADV-C5535-5540-III-UFR-II: socket://192.168.5.8
device for iR-ADV-C5535-5540-III-UFR-II-2: socket://192.168.5.9
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 80ee:0021 VirtualBox USB Tablet
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: innotek GmbH VirtualBox
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II.ppd',
'/etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II-2.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II.ppd: Permission denied
grep: /etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II-2.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-8-generic
root=UUID=0da1d663-4b5f-454a-aecf-80ce65eb22d3 ro cgroup_enable=memory
swapaccount=1 splash
SourcePackage: cups
UpgradeStatus: Upgraded to disco on 2019-04-04 (0 days ago)
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias:
dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:
dmi.product.family: Virtual Machine
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH
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