** Attachment added: "troubleshoot.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1823269/+attachment/5252961/+files/troubleshoot.txt
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1823269 Title: vm ubuntu Canon printer will not print Status in cups package in Ubuntu: New Bug description: Printer stays in processing mode and does not print ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: cups 2.2.10-4 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log' CurrentDesktop: ubuntu:GNOME Date: Thu Apr 4 16:52:17 2019 InstallationDate: Installed on 2017-07-06 (637 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lpstat: device for iR-ADV-C5535-5540-III-UFR-II: socket://192.168.5.8 device for iR-ADV-C5535-5540-III-UFR-II-2: socket://192.168.5.9 Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 002: ID 80ee:0021 VirtualBox USB Tablet Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: innotek GmbH VirtualBox Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II.ppd', '/etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II-2.ppd'] failed with exit code 2: grep: /etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II.ppd: Permission denied grep: /etc/cups/ppd/iR-ADV-C5535-5540-III-UFR-II-2.ppd: Permission denied ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-8-generic root=UUID=0da1d663-4b5f-454a-aecf-80ce65eb22d3 ro cgroup_enable=memory swapaccount=1 splash SourcePackage: cups UpgradeStatus: Upgraded to disco on 2019-04-04 (0 days ago) dmi.bios.date: 12/01/2006 dmi.bios.vendor: innotek GmbH dmi.bios.version: VirtualBox dmi.board.name: VirtualBox dmi.board.vendor: Oracle Corporation dmi.board.version: 1.2 dmi.chassis.type: 1 dmi.chassis.vendor: Oracle Corporation dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr: dmi.product.family: Virtual Machine dmi.product.name: VirtualBox dmi.product.version: 1.2 dmi.sys.vendor: innotek GmbH To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1823269/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
