[Desktop-packages] [Bug 1855938] Re: [nvidia] Screen freezes and only mouse moves
@vanvugt: I haven't described a crash in Chromium. But I have switched away from Chromium, the frequency of Gnome Shell freezes it induces being one of the reasons. Attached is a journal from a freeze that happened today, with Firefox and VirtualBox open (and some filebrowser/terminal windows). ** Attachment added: "prevboot.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+attachment/5351978/+files/prevboot.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: [nvidia] Screen freezes and only mouse moves Status in gnome-shell package in Ubuntu: Incomplete Bug description: The screen freezes but the mouse can be moved. SSH access works. This is on Legion Y545, Ubuntu 19.10 Nvidia Geforce 1660Ti Intel 9750h Symptoms: This only happens when: Nvidia-Prime is selected as "on-demand" And maybe most likely after the laptop comes out of sleep. xserver-xorg-video-intel is the latest :: 2:2.99.917+git20190815-1 If I choose prime-select "nvidia", this never happens. Makes me believe this has to do with intel video drivers. Error trace: GpuWatchdog[22171]: segfault at 0 ip 56163556379d sp 7fdeb6dd8480 error 6 in chrome[561631628000+717] Dec 10 14:43:57 Legion-Y545 kernel: [27680.533760] Code: 48 c1 c9 03 48 81 f9 af 00 00 00 0f 87 c9 00 00 00 48 8d 15 29 61 9c fb f6 04 11 20 0f 84 b8 00 00 00 be 01 00 00 00 ff 50 30 04 25 00 00 00 00 37 13 00 00 c6 05 11 6a a4 03 01 80 7d 8f 00 ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: xorg 1:7.7+19ubuntu12 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 435.21 Sun Aug 25 08:17:57 CDT 2019 GCC version: gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2) ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' Date: Tue Dec 10 15:01:38 2019 DistUpgraded: Fresh install DistroCodename: eoan DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation UHD Graphics 630 (Mobile) [8086:3e9b] (prog-if 00 [VGA controller]) Subsystem: Lenovo UHD Graphics 630 (Mobile) [17aa:3ffc] NVIDIA Corporation TU116M [GeForce GTX 1660 Ti Mobile] [10de:2191] (rev a1) (prog-if 00 [VGA controller]) Subsystem: Lenovo TU116M [GeForce GTX 1660 Mobile] [17aa:3ffc] InstallationDate: Installed on 2019-10-23 (48 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 048d:c100 Integrated Technology Express, Inc. ITE Device(8910) Bus 001 Device 002: ID 13d3:56a6 IMC Networks Integrated Camera Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 81Q6 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=8155cfb7-305e-41c0-9d80-fdf15d29e196 ro acpi=force SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/10/2019 dmi.bios.vendor: LENOVO dmi.bios.version: BHCN33WW dmi.board.asset.tag: NO Asset Tag dmi.board.name: LNVNB161216 dmi.board.vendor: LENOVO dmi.board.version: SDK0R32862 WIN dmi.chassis.asset.tag: NO Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Legion Y545 dmi.modalias: dmi:bvnLENOVO:bvrBHCN33WW:bd10/10/2019:svnLENOVO:pn81Q6:pvrLegionY545:rvnLENOVO:rnLNVNB161216:rvrSDK0R32862WIN:cvnLENOVO:ct10:cvrLegionY545: dmi.product.family: Legion Y545 dmi.product.name: 81Q6 dmi.product.sku: LENOVO_MT_81Q6_BU_idea_FM_Legion Y545 dmi.product.version: Legion Y545 dmi.sys.vendor: LENOVO version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.99-1ubuntu1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati
[Desktop-packages] [Bug 1855938] Re: [nvidia] Screen freezes and only mouse moves
I'm experiencing the same issue. Similarly, around 3 times a week on Ubuntu 19.10. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: [nvidia] Screen freezes and only mouse moves Status in gnome-shell package in Ubuntu: Incomplete Bug description: The screen freezes but the mouse can be moved. SSH access works. This is on Legion Y545, Ubuntu 19.10 Nvidia Geforce 1660Ti Intel 9750h Symptoms: This only happens when: Nvidia-Prime is selected as "on-demand" And maybe most likely after the laptop comes out of sleep. xserver-xorg-video-intel is the latest :: 2:2.99.917+git20190815-1 If I choose prime-select "nvidia", this never happens. Makes me believe this has to do with intel video drivers. Error trace: GpuWatchdog[22171]: segfault at 0 ip 56163556379d sp 7fdeb6dd8480 error 6 in chrome[561631628000+717] Dec 10 14:43:57 Legion-Y545 kernel: [27680.533760] Code: 48 c1 c9 03 48 81 f9 af 00 00 00 0f 87 c9 00 00 00 48 8d 15 29 61 9c fb f6 04 11 20 0f 84 b8 00 00 00 be 01 00 00 00 ff 50 30 04 25 00 00 00 00 37 13 00 00 c6 05 11 6a a4 03 01 80 7d 8f 00 ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: xorg 1:7.7+19ubuntu12 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 435.21 Sun Aug 25 08:17:57 CDT 2019 GCC version: gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2) ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' Date: Tue Dec 10 15:01:38 2019 DistUpgraded: Fresh install DistroCodename: eoan DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation UHD Graphics 630 (Mobile) [8086:3e9b] (prog-if 00 [VGA controller]) Subsystem: Lenovo UHD Graphics 630 (Mobile) [17aa:3ffc] NVIDIA Corporation TU116M [GeForce GTX 1660 Ti Mobile] [10de:2191] (rev a1) (prog-if 00 [VGA controller]) Subsystem: Lenovo TU116M [GeForce GTX 1660 Mobile] [17aa:3ffc] InstallationDate: Installed on 2019-10-23 (48 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 048d:c100 Integrated Technology Express, Inc. ITE Device(8910) Bus 001 Device 002: ID 13d3:56a6 IMC Networks Integrated Camera Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 81Q6 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=8155cfb7-305e-41c0-9d80-fdf15d29e196 ro acpi=force SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/10/2019 dmi.bios.vendor: LENOVO dmi.bios.version: BHCN33WW dmi.board.asset.tag: NO Asset Tag dmi.board.name: LNVNB161216 dmi.board.vendor: LENOVO dmi.board.version: SDK0R32862 WIN dmi.chassis.asset.tag: NO Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Legion Y545 dmi.modalias: dmi:bvnLENOVO:bvrBHCN33WW:bd10/10/2019:svnLENOVO:pn81Q6:pvrLegionY545:rvnLENOVO:rnLNVNB161216:rvrSDK0R32862WIN:cvnLENOVO:ct10:cvrLegionY545: dmi.product.family: Legion Y545 dmi.product.name: 81Q6 dmi.product.sku: LENOVO_MT_81Q6_BU_idea_FM_Legion Y545 dmi.product.version: Legion Y545 dmi.sys.vendor: LENOVO version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.99-1ubuntu1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20190815-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to
[Desktop-packages] [Bug 1855938] Re: [nvidia] Screen freezes and only mouse moves
I'm experiencing the same issue as the OP. Here is the requested 'pevboot.txt'. It's happening for me multiple times during the week - I'd say two to three times a week on Ubuntu 19.10. gnome-shell 3.34.3-1ubuntu1~19.10.1 nvidia-driver-440440.59-0ubuntu0~0.19.10.1 Linux 5.3.0-40-generic #32-Ubuntu SMP Fri Jan 31 20:24:34 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux ** Attachment added: "prevboot.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+attachment/5332695/+files/prevboot.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: [nvidia] Screen freezes and only mouse moves Status in gnome-shell package in Ubuntu: Incomplete Bug description: The screen freezes but the mouse can be moved. SSH access works. This is on Legion Y545, Ubuntu 19.10 Nvidia Geforce 1660Ti Intel 9750h Symptoms: This only happens when: Nvidia-Prime is selected as "on-demand" And maybe most likely after the laptop comes out of sleep. xserver-xorg-video-intel is the latest :: 2:2.99.917+git20190815-1 If I choose prime-select "nvidia", this never happens. Makes me believe this has to do with intel video drivers. Error trace: GpuWatchdog[22171]: segfault at 0 ip 56163556379d sp 7fdeb6dd8480 error 6 in chrome[561631628000+717] Dec 10 14:43:57 Legion-Y545 kernel: [27680.533760] Code: 48 c1 c9 03 48 81 f9 af 00 00 00 0f 87 c9 00 00 00 48 8d 15 29 61 9c fb f6 04 11 20 0f 84 b8 00 00 00 be 01 00 00 00 ff 50 30 04 25 00 00 00 00 37 13 00 00 c6 05 11 6a a4 03 01 80 7d 8f 00 ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: xorg 1:7.7+19ubuntu12 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 435.21 Sun Aug 25 08:17:57 CDT 2019 GCC version: gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2) ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' Date: Tue Dec 10 15:01:38 2019 DistUpgraded: Fresh install DistroCodename: eoan DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation UHD Graphics 630 (Mobile) [8086:3e9b] (prog-if 00 [VGA controller]) Subsystem: Lenovo UHD Graphics 630 (Mobile) [17aa:3ffc] NVIDIA Corporation TU116M [GeForce GTX 1660 Ti Mobile] [10de:2191] (rev a1) (prog-if 00 [VGA controller]) Subsystem: Lenovo TU116M [GeForce GTX 1660 Mobile] [17aa:3ffc] InstallationDate: Installed on 2019-10-23 (48 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 048d:c100 Integrated Technology Express, Inc. ITE Device(8910) Bus 001 Device 002: ID 13d3:56a6 IMC Networks Integrated Camera Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 81Q6 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=8155cfb7-305e-41c0-9d80-fdf15d29e196 ro acpi=force SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/10/2019 dmi.bios.vendor: LENOVO dmi.bios.version: BHCN33WW dmi.board.asset.tag: NO Asset Tag dmi.board.name: LNVNB161216 dmi.board.vendor: LENOVO dmi.board.version: SDK0R32862 WIN dmi.chassis.asset.tag: NO Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Legion Y545 dmi.modalias: dmi:bvnLENOVO:bvrBHCN33WW:bd10/10/2019:svnLENOVO:pn81Q6:pvrLegionY545:rvnLENOVO:rnLNVNB161216:rvrSDK0R32862WIN:cvnLENOVO:ct10:cvrLegionY545: dmi.product.family: Legion Y545 dmi.product.name: 81Q6 dmi.product.sku: LENOVO_MT_81Q6_BU_idea_FM_Legion Y545 dmi.product.version: Legion Y545 dmi.sys.vendor: LENOVO version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.99-1ubuntu1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
