Public bug reported:
I logged and firefox was unavailable, no indication of update, nothing.
When I tried to launch firefox I was invited to install it BUT I klnow it's
installed, so I tried to install it but it said to me I needed to 'snap
refresh', I tried to snap refresh but it indicated that everything was up to
date. I tried to uninstall/reinstall the firefox snap and at this moment,
I got the indication that the update was in progress since 15 MINUTES ! Then I
tried to remove the snap because I was sure it's bugged : in 20.04 firefox
never took more than 2 mins to update and my machine BUT after 20 minutes
firefox launched... wtf ?
I'm an ubuntu user since circa 2005 and I believe firefox was already
the default browser then, this is the worse user experience I've ever
had.
1/ I never selected auto-update, let me update when I want : being blocked 15
MINUTES by the OS is not a good user experience, I know this is accepted by
Windows users but I prefer to use Ubuntu
2/ If you want to update tell me you're updating not that the application is
not installed : really not a good idea if you want your users to trust you
I've waited 6 months after 22.04 release to migrate from 20.04 because I
don't want to have this kind of bugs, I hope you do something really
quick because this is not at the level of quality expected by your
users.
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1990444
Title:
firefox snap took 20 minutes to update
Status in firefox package in Ubuntu:
New
Bug description:
I logged and firefox was unavailable, no indication of update, nothing.
When I tried to launch firefox I was invited to install it BUT I klnow it's
installed, so I tried to install it but it said to me I needed to 'snap
refresh', I tried to snap refresh but it indicated that everything was up to
date. I tried to uninstall/reinstall the firefox snap and at this moment,
I got the indication that the update was in progress since 15 MINUTES ! Then
I tried to remove the snap because I was sure it's bugged : in 20.04 firefox
never took more than 2 mins to update and my machine BUT after 20 minutes
firefox launched... wtf ?
I'm an ubuntu user since circa 2005 and I believe firefox was already
the default browser then, this is the worse user experience I've ever
had.
1/ I never selected auto-update, let me update when I want : being blocked 15
MINUTES by the OS is not a good user experience, I know this is accepted by
Windows users but I prefer to use Ubuntu
2/ If you want to update tell me you're updating not that the application is
not installed : really not a good idea if you want your users to trust you
I've waited 6 months after 22.04 release to migrate from 20.04 because
I don't want to have this kind of bugs, I hope you do something really
quick because this is not at the level of quality expected by your
users.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1990444/+subscriptions
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