[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: sane-backends (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Confirmed Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
** Tags added: xenial ** Changed in: sane-backends (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: New Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
I don't use the scanner daily, so I'm not completely certain. But as far as I remember, the problems started in ubuntu 16.04 with a kernel 4.4.x. At that time, I tried to go back to a prior kernel version, but that failed for nvidia video driver reasons. There is quite a number of problem reports at the sane mailing list (sane-de...@lists.alioth.debian.org) - on the avision backend, and as well on USB problems with other backends. Here is one recent example: http://lists.alioth.debian.org/pipermail/sane-devel/2017-January/034968.html -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
Wolf, the apport-collect not working must be due to a limitation of apport with sane-backends. sane-backends is a meta package that represents all the different packages it provides as per: https://launchpad.net/ubuntu/+source/sane-backends Hence, let this step be skipped. Despite this, to further narrow this down, did this problem not occur in a Ubuntu release prior to 16.10? Given this works in Debian 8.6, and prior versions of Ubuntu are similar to this, this is likely a regression in Ubuntu also. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
** Tags added: yakkety zesty -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
The live system from "zesty" produced precisely the same results (see #5). -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
Wolf, could you please test for this issue via http://cdimage.ubuntu.com /daily-live/current/ ? Please retry the apport-collect in this environment and advise to the results. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
Thanks for your attention. I did a SSO login and opened this issue web page (1643544). Then did the command: apport-collect 1643544 Package sane-backends not installed and no hook available, ignoring Gtk-Message: GtkDialog mapped without a transient parent. This is discouraged. A window pops up "no further information gathered" (see attachment) $ sudo apt-get install sane-backends says that the package cannot be found. I cannot find it in synaptic either. And this page (https://launchpad.net/ubuntu/+source/sane-backends/1.0.25+git20150528-1ubuntu2) says, that it's for USB3 "or fast recent hardware" - which is not available at my system. So - what can I do now. ** Attachment added: "Bildschirmfoto von »2017-01-13 10-52-53«.jpg" https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+attachment/4803793/+files/Bildschirmfoto%20von%20%C2%BB2017-01-13%2010-52-53%C2%AB.jpg -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
Wolf: >"Followed the instructions given above. (:" So, what happened specifically? The expected files weren't attached. Despite this, it may be helpful to perform the apport-collect via a live environment using http://cdimage.ubuntu.com/daily-live/current/ . Could you please advise? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1643544] Re: HP Scanjet 7400c Scanner locks USB2 port
Followed the instructions given above. (: -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1643544 Title: HP Scanjet 7400c Scanner locks USB2 port Status in sane-backends package in Ubuntu: Incomplete Bug description: When trying to scan with the hp7400c (avision backend), the scanner will stop in the middle of the page, no further commands on a USB mouse or keyboard are possible. xsane will throw a I/O device error. This happens on my desktop with ubuntu 16.10 (Kernel 4.8.0-27) and my laptop (kernel 4.4.0-38) NO USB3 hardware is involved in my case, both machines have USB2-ports only, lsmod does NOT show and xhci modules loaded. I tried the command SANE_DEBUG_AVISION=8 SANE_DEBUG_SANEI_USB=5 scanimage > scanfehlerxx.txt and produced the files attached. The key statement might be: [sanei_usb] sanei_usb_read_bulk: trying to read 61054 bytes [sanei_usb] sanei_usb_read_bulk: read failed: No such device (it may have been disconnected) [avision] read 0 bytes [avision] No data arrived. This error occurs as well with Fedora 24, but NOT with debian 8.6. So it may be related with the more recent kernels and their behaviour on the USB ports. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1643544/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
