Public bug reported: The sound works fine except when I connect either speakers or headphones (stereo jack) to my laptop, then there is no sound. When I disconnect them it sounds normal. I checked the alsamixer, no channel is muted. The system doesn't seem to notice that I have plugged something in, since the sound settings "output" does not change to "speakers" or similar (as it did in my old computer).
ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-112.135-generic 4.4.98 Uname: Linux 4.4.0-112-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: banchsm 1679 F.... pulseaudio CurrentDesktop: Unity Date: Sun Feb 4 15:04:14 2018 InstallationDate: Installed on 2017-07-20 (199 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0p: banchsm 1679 F...m pulseaudio /dev/snd/controlC0: banchsm 1679 F.... pulseaudio Symptom_Jack: Digital Out, HDMI Symptom_Type: No sound at all Title: [TravelMate P648-M, Intel Skylake HDMI, Digital Out, HDMI] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/22/2016 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.13 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: BAD40_SL dmi.board.vendor: Acer dmi.board.version: V1.13 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.13 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.13:bd07/22/2016:svnAcer:pnTravelMateP648-M:pvrV1.13:rvnAcer:rnBAD40_SL:rvrV1.13:cvnAcer:ct10:cvrV1.13: dmi.product.name: TravelMate P648-M dmi.product.version: V1.13 dmi.sys.vendor: Acer ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1747268 Title: No sound when connecting headphones or external speakers to my laptop [TravelMate P648-M, Intel Skylake HDMI, Digital Out, HDMI] No sound at all Status in alsa-driver package in Ubuntu: New Bug description: The sound works fine except when I connect either speakers or headphones (stereo jack) to my laptop, then there is no sound. When I disconnect them it sounds normal. I checked the alsamixer, no channel is muted. The system doesn't seem to notice that I have plugged something in, since the sound settings "output" does not change to "speakers" or similar (as it did in my old computer). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-112.135-generic 4.4.98 Uname: Linux 4.4.0-112-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: banchsm 1679 F.... pulseaudio CurrentDesktop: Unity Date: Sun Feb 4 15:04:14 2018 InstallationDate: Installed on 2017-07-20 (199 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0p: banchsm 1679 F...m pulseaudio /dev/snd/controlC0: banchsm 1679 F.... pulseaudio Symptom_Jack: Digital Out, HDMI Symptom_Type: No sound at all Title: [TravelMate P648-M, Intel Skylake HDMI, Digital Out, HDMI] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/22/2016 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.13 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: BAD40_SL dmi.board.vendor: Acer dmi.board.version: V1.13 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.13 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.13:bd07/22/2016:svnAcer:pnTravelMateP648-M:pvrV1.13:rvnAcer:rnBAD40_SL:rvrV1.13:cvnAcer:ct10:cvrV1.13: dmi.product.name: TravelMate P648-M dmi.product.version: V1.13 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1747268/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp