Public bug reported: Went to use headphones for the first time and got no audio output. I use Ubuntu on an iMac and the speakers work ok and the headphones work when in osx.
ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 Uname: Linux 4.13.0-36-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: brent 2112 F...m pulseaudio /dev/snd/controlC0: brent 2112 F.... pulseaudio /dev/snd/controlC1: brent 2112 F.... pulseaudio CurrentDesktop: Unity Date: Sun Mar 11 18:20:29 2018 InstallationDate: Installed on 2018-03-07 (3 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: brent 2112 F...m pulseaudio /dev/snd/controlC0: brent 2112 F.... pulseaudio /dev/snd/controlC1: brent 2112 F.... pulseaudio Symptom_Jack: Green Headphone Out, N/A Symptom_Type: No sound at all Title: [iMac12,1, Cirrus Logic CS4206, Green Headphone Out, N/A] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/08/17 dmi.bios.vendor: Apple Inc. dmi.bios.version: IM121.88Z.004D.B00.1708080012 dmi.board.name: Mac-942B5BF58194151B dmi.board.vendor: Apple Inc. dmi.chassis.type: 13 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-942B5BF58194151B dmi.modalias: dmi:bvnAppleInc.:bvrIM121.88Z.004D.B00.1708080012:bd08/08/17:svnAppleInc.:pniMac12,1:pvr1.0:rvnAppleInc.:rnMac-942B5BF58194151B:rvr:cvnAppleInc.:ct13:cvrMac-942B5BF58194151B: dmi.product.family: iMac dmi.product.name: iMac12,1 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1754933 Title: Headphones no audio output at all Status in alsa-driver package in Ubuntu: New Bug description: Went to use headphones for the first time and got no audio output. I use Ubuntu on an iMac and the speakers work ok and the headphones work when in osx. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 Uname: Linux 4.13.0-36-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: brent 2112 F...m pulseaudio /dev/snd/controlC0: brent 2112 F.... pulseaudio /dev/snd/controlC1: brent 2112 F.... pulseaudio CurrentDesktop: Unity Date: Sun Mar 11 18:20:29 2018 InstallationDate: Installed on 2018-03-07 (3 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: brent 2112 F...m pulseaudio /dev/snd/controlC0: brent 2112 F.... pulseaudio /dev/snd/controlC1: brent 2112 F.... pulseaudio Symptom_Jack: Green Headphone Out, N/A Symptom_Type: No sound at all Title: [iMac12,1, Cirrus Logic CS4206, Green Headphone Out, N/A] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/08/17 dmi.bios.vendor: Apple Inc. dmi.bios.version: IM121.88Z.004D.B00.1708080012 dmi.board.name: Mac-942B5BF58194151B dmi.board.vendor: Apple Inc. dmi.chassis.type: 13 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-942B5BF58194151B dmi.modalias: dmi:bvnAppleInc.:bvrIM121.88Z.004D.B00.1708080012:bd08/08/17:svnAppleInc.:pniMac12,1:pvr1.0:rvnAppleInc.:rnMac-942B5BF58194151B:rvr:cvnAppleInc.:ct13:cvrMac-942B5BF58194151B: dmi.product.family: iMac dmi.product.name: iMac12,1 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1754933/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp