Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-10-24 Thread Pablo Estrada
Hi all, I've a pull request[1] to try to improve how the Beam site guides people to these channels. Would someone take a look? The PR encourages users to use SO and user@. Depending on others' opinion, we can also mention slack. The PR also attempts to improve the bottom links on the website for u

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-19 Thread Ismaël Mejía
Sorry for late answer. The issue here is that once we have a communication channel, users expect answers on it. Python SDK is getting momentum and we need to serve users where they are (as mentioned by others above). One strong advantage of 'real-time' communication (Slack/IRC) is that it is bette

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-10 Thread Robert Burke
For the Go SDK, emailing the dev list or asking on Slack are probably the best ways to get an answer from me. I'm not in the habit to search for open Go SDK questions on stack overflow right now, but will chip in if they're pointed out to me As Alexey mentions, Slack largely works for quick back a

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-10 Thread Alexey Romanenko
Pablo, thank you for raising this question. I can’t say for Python, but as a someone, who tries to keep an eye on Java SDK related questions on ML/Slack/SO for a while, I’d say that Slack is not very effective for this. There are several reasons for that: - People tend to expect a quick feedbac

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-09 Thread Kyle Weaver
I pinned a message to #beam reminding people of the user@, but pinned messages aren't immediately visible. We might be better off editing the topic, which always appears at the top of the channel, to include https://beam.apache.org/community/contact-us/ or links to user@ and SO. We should also add

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-09 Thread Pablo Estrada
+Ismaël Mejía can you share your impressions from Slack? Do you think Java/Python/other users get appropriate support there? On Fri, Sep 6, 2019 at 7:16 PM Ahmet Altay wrote: > I agree Slack can be used by Beam users and it would be good to meet users > where they are. If I understand correctly

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Ahmet Altay
I agree Slack can be used by Beam users and it would be good to meet users where they are. If I understand correctly, the issue Pablo is raising is that there are not enough people online in Slack that can answer python questions. We also need to help people who ask questions and who can answer the

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Austin Bennett
I see no reason slack can't be suitable for Beam users -- other open source projects do utilize Slack for user chatter, too. Though what it could be is different from how currently used. There are 173 accounts in #beam-python, and a decent portion of recent conversations (at quick glance) look li

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Ahmet Altay
Both StackOverflow and mailing lists have better answer rates for python questions. Suggesting either one of them makes sense. I also find StackOverflow easier to use but that is a personal preference. The original problem is that lack of support within Slack. Both mailing list and stackoverflow a

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Kenneth Knowles
+1 to StackOverflow first, though I'm not important for Beam Python users. Udi has a good point about discussions. If an SO question has a lot of back and forth, or no response, then it is good to point to other channels the user might try next. Kenn On Fri, Sep 6, 2019 at 2:20 PM Robert Bradshaw

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Robert Bradshaw
I would also suggest SO as the best alternative, especially due to its indexability and searchability. If discussion is needed, the users list (my preference) or slack can be good options, and ideally the resolution is brought back to SO. On Fri, Sep 6, 2019 at 1:10 PM Udi Meiri wrote: > > I don'

Re: [discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Udi Meiri
I don't go on Slack, but I will be notified of mentions. It has the advantage of being an informal space. SO can feel just as intimidating as the mailing list IMO. Unlike the others, it doesn't lend itself very well to discussions (you can only post comments or answers). On Fri, Sep 6, 2019 at 1

[discuss] How we support our users on Slack / Mailing list / StackOverflow

2019-09-06 Thread Pablo Estrada
Hello all, THE SITUATION: It was brought to my attention recently that Python users in Slack are not getting much support, because most of the Beam Python-knowledgeable people are not on Slack. Unfortunately, in the Beam site, we do refer people to Slack for assistance[1]. Java users do receive r