> On Jan 30, 2017, at 2:54 PM, Pono Takamori <p...@apache.org> wrote: > > Greetings from Infra, > We recently began our upgrade path for modernizing JIRA and in the > process ServiceDesk was also upgraded. Before this upgrade the use of > ServiceDesk was very straightforward for admins, but now we've > discovered that it has irrevocably changed the permission scheme for > ticket assignment.
All, thanks for your patience with this problem. We have identified a potential solution for the problem of project admins not being able to add agents. We are discussing and testing internally at the moment and expect to have another update in a few hours. -Chris ASF Infra
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