+1 Devanshu, and for the specific buy one get one maintaining the
OrderItemAssoc not making sense. We can use OrderItem.isPromo,
OrderAdjustment, ProductPromoUse and ProductPromo relationship to identify
the free product. And if we are not able to identify the free product then
we should go for
I agree with the approach what Pierre suggested to go with
ProductCategoryAttribute and ProductAttribute. Because for range of
products we may need different default values. Also agree with Scott on the
point there must be flexibility at CSR end to override the rule based on
the reason of return
Hello Scott,
Thank you so much for your response. Yes, this is the exact way it is been
managed currently.
Thing is, we need to improve customer experience and reduce customer
service reps work. The current approach is working but it totally depends
on business to business. Some of them may
