What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread Rob Weir
Users report that they install 3.4.1and it crashes quickly after starting. Reinstall doesn't help. Currently we point users to a forum post explaining how to rename or remove the profile. This beyond the skill level of most users. Is that the best we have now for a recommendation? I thought

Re: What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread Kay Schenk
On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir robw...@apache.org wrote: Users report that they install 3.4.1and it crashes quickly after starting. Reinstall doesn't help. Currently we point users to a forum post explaining how to rename or remove the profile. This beyond the skill level of

Re: What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread RGB ES
2013/3/21 Kay Schenk kay.sch...@gmail.com On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir robw...@apache.org wrote: Users report that they install 3.4.1and it crashes quickly after starting. Reinstall doesn't help. Currently we point users to a forum post explaining how to rename or remove

Re: What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread Rob Weir
On Thu, Mar 21, 2013 at 12:24 PM, Kay Schenk kay.sch...@gmail.com wrote: On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir robw...@apache.org wrote: Users report that they install 3.4.1and it crashes quickly after starting. Reinstall doesn't help. Currently we point users to a forum post explaining

Re: What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread Rob Weir
On Thu, Mar 21, 2013 at 12:47 PM, RGB ES rgb.m...@gmail.com wrote: 2013/3/21 Kay Schenk kay.sch...@gmail.com On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir robw...@apache.org wrote: Users report that they install 3.4.1and it crashes quickly after starting. Reinstall doesn't help. Currently we

Re: What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread Hagar Delest
Le 21/03/2013 17:58, Rob Weir a écrit : But I think of it this way -- If AOO is crashing repeatedly for the user then they are unlikely to continue using the product. So if disabling the update notifications fixes their problem, then it is a good thing. Sometimes it is not enough and in

Re: What is our current best recommendation for 3.4.1 random crashes?

2013-03-21 Thread Kay Schenk
On Thu, Mar 21, 2013 at 9:47 AM, RGB ES rgb.m...@gmail.com wrote: 2013/3/21 Kay Schenk kay.sch...@gmail.com On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir robw...@apache.org wrote: Users report that they install 3.4.1and it crashes quickly after starting. Reinstall doesn't help.