Hello developer-community, I would like to insert another Module - called "Quick-Tickets", which has the same functionality like the Module "Phone-Ticket". Although i know, you can create a Ticket-Template within a Phone-Ticket", i need this Module to handle quick calls. The need is, because the configuration is global. So if you insert a dynamic field into phonecall-mask this field is in the template as well.
I tok instruction from http://doc.otrs.org/developer/3.1/en/html/how-to-extend.html#idp45649008 Therefore i createed the following *.xml-file: QuickTicket.xml (/opt/otrs/Kernel/Config/Files) <?xml version="1.0" encoding="utf-8" ?> <otrs_config version="1.0" init="Application"> <CVS>$Id: Framework.xml,v 1.473.2.2 2012/06/18 18:28:51 mb Exp $</CVS> <ConfigItem Name="Frontend::Module###AgentQuickTicket" Required="0" Valid="1"> <Description Translatable="1">Frontend module registration for the Quick-Ticket-Object in the agent interface.</Description> <Group>Ticket</Group> <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup> <Setting> <FrontendModuleReg> <Description>Some Ticket-Templates</Description> <Title></Title> <NavBarName>Quick-Tickets</NavBarName> <NavBar> <Description Translatable="1">Some Ticket-Templates</Description> <Name Translatable="1">Quick-Tickets</Name> <Link>Action=AgentQuickticket</Link> <LinkOption></LinkOption> <NavBar>Quick-Tickets</NavBar> <Type>Menu</Type> <Block>ItemArea</Block> <AccessKey></AccessKey> <Prio>15000</Prio> </NavBar> <Loader> <JavaScript>Core.Agent.CustomerSearch.js</JavaScript> <JavaScript>Core.Agent.TicketAction.js</JavaScript> </Loader> </FrontendModuleReg> </Setting> </ConfigItem> </otrs_config> Now i get another link into the menubar called "Quick-Tickets" and this should open a new Popup-window. In this new window you can choose an link (incident-category) and this link opens a prefilled mask to create the Quick-Ticket. I achived the opening of a new Popup-Window by using a MenuModule but therefore i need a zoomed ticket. Is there any way to open the new window by clicking a link in the MenuBar? (not clicking in MenuModuleBar). Thanks for any hints. kind regards Sepp _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
