Subject: Re: [dev] Antw: Re: How to show only one ticket state
In which case do you exactly need that to hapen? You need, let's say, a
condition to acomplish the ACL. Just that the frontend is AgentTicketPhone,
is not going to work (please someone correct me if I'm wrong, because that
has never
each one of them hides a state?
-Original Message-
From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Josef1
Penzkofer
Sent: miércoles, 28 de agosto de 2013 10:39 a.m.
To: Development community of OTRS
Subject: Re: [dev] Antw: Re: How to show only one ticket state
hi
hi,
why don't you show only the state OPEN SUCCESFUL like following? (In my ACL
this works.)
...
Possible = {
# possible ticket options (white list)
Ticket = {
State = ['OPEN SUCCESFUL'],
},
},
};
Guillermo Alberto Rosas Pereira guillermo.ro...@softtek.com 28.08.2013
00:13
Thanks guys! Here
.
To: Development community of OTRS
Subject: Re: [dev] Antw: Re: How to show only one ticket state
In which case do you exactly need that to hapen? You need, let's say, a
condition to acomplish the ACL. Just that the frontend is AgentTicketPhone, is
not going to work (please someone correct me if I'm
