[dev] Problem Importing GenericTicketConnector (OTRS 3.1.1)

2014-08-30 Thread luciano fain
Hi All, I'm having troubles importing the GenericTicketConnector (FrameworkVersion 3.1.x CVS) in my OTRS 3.3.1 STD implementation.I didn't have any problems in OTRS 3.3.X, but I can't upgrade my old 3.3.1 in a shot time. I'm detailing below the import results.Any idea will be

[dev] OTRS WebService / NewTicket - LDAP

2014-10-09 Thread luciano fain
Dear all, i'm using the GenericTicketConnector.yml (*), i don't have any problem to connect to otrs with local users; but in one box i'm using LDAP and I can't generate ticket due a authentication problem.I tried using flat AD user name, name@domain, etc.Any information will be appreciated !