Re: ABRT frustrating for users and developers

2010-02-11 Thread Till Maas
On Mon, Jan 18, 2010 at 09:58:21PM -0800, Adam Williamson wrote: On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: I doubt this very much. Many people don't report the bugs when the app crashes but later, many reports in a row. Most of my reports read I have no idea what I was

Re: ABRT frustrating for users and developers

2010-02-11 Thread Christoph Wickert
Am Montag, den 18.01.2010, 21:58 -0800 schrieb Adam Williamson: On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: I doubt this very much. Many people don't report the bugs when the app crashes but later, many reports in a row. Most of my reports read I have no idea what I was

Re: ABRT frustrating for users and developers

2010-02-09 Thread Denys Vlasenko
On Mon, 2010-01-18 at 09:06 +0100, Jiri Moskovcak wrote: On 01/17/2010 06:49 PM, Camilo Mesias wrote: Someone else asked this earlier - but why do users need the debug-info packages - only the debugger looking at the tracebacks needs this. So seems installing the debug files on every

Re: ABRT frustrating for users and developers

2010-01-19 Thread Przemek Klosowski
On 01/17/2010 07:41 AM, Michael Schwendt wrote: The request to give the RAM some testing is not impolite. I absolutely agree---it is usually a simple test that people can run with minimal guidance, and it can possibly detect problems that would otherwise be very hard to diagnose (I personally

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 12:58 AM, Tom Lane wrote: Tony Nelsontonynel...@georgeanelson.com writes: On 10-01-17 12:32:17, Mail Lists wrote: Someone else asked this earlier - but why do users need the debug-info packages - only the debugger looking at the tracebacks needs this. So seems installing the

Re: ABRT frustrating for users and developers

2010-01-18 Thread Alexander Larsson
On Sun, 2010-01-17 at 13:02 +, Camilo Mesias wrote: Having said that the things that can be done with a mere backtrace are limited. I would almost always need to look at the corefile too, and would be frustrated if it wasn't available. Perhaps the workflow that starts with ABRT providing

Re: ABRT frustrating for users and developers

2010-01-18 Thread Alexander Larsson
On Mon, 2010-01-18 at 09:31 +0100, Alexander Larsson wrote: On Sun, 2010-01-17 at 13:02 +, Camilo Mesias wrote: Having said that the things that can be done with a mere backtrace are limited. I would almost always need to look at the corefile too, and would be frustrated if it wasn't

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jan Kratochvil
On Mon, 18 Jan 2010 09:06:13 +0100, Jiri Moskovcak wrote: On 01/17/2010 06:49 PM, Camilo Mesias wrote: This is a good point, the users shouldn't really have to install debuginfo for a one-off use. It would be better for a central server or service to have access to all the debuginfo files

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jan Kratochvil
On Mon, 18 Jan 2010 09:18:11 +0100, Jiri Moskovcak wrote: On 01/17/2010 05:57 PM, Christoph Wickert wrote: 5. Instead of hashes the missing debuginfo packages should be listed with n-v-r, so people can install them manually. This could be a problem. ABRT determines the required

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jan Kratochvil
On Mon, 18 Jan 2010 11:19:29 +0100, Jiri Moskovcak wrote: On 01/18/2010 11:17 AM, Jan Kratochvil wrote: Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report these nvrs in the Bugzilla bugreport before such build-id - nvr

Re: ABRT frustrating for users and developers

2010-01-18 Thread Nikola Pajkovsky
Dne 16.1.2010 22:25, Ola Thoresen napsal(a): Have a look at this bug for instance: https://bugzilla.redhat.com/show_activity.cgi?id=531343 It was closed two months ago as WORKSFORME, still ABRT adds more and more users to the Cc-list. Obviously something is not working for someone, but ABRT

Re: ABRT frustrating for users and developers

2010-01-18 Thread David Tardon
On Mon, Jan 18, 2010 at 11:11:25AM +0100, Radek Vokal wrote: On Mon, Jan 18, 2010 at 10:13 AM, Caolán McNamara caol...@redhat.com wrote: On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: I know that APRT is still very young technology, but after 2 months it's time for a interim

Re: ABRT frustrating for users and developers

2010-01-18 Thread Thomas Moschny
2010/1/18 Jiri Moskovcak jmosk...@redhat.com: Plus abrt should run `rpm -V' on any rpm involved in the transaction (=if user does not have replaced the binary by some non-rpm make install). ABRT used to do this (and still can, it's just disabled), but rpm -V uses prelink to un-prelink the

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 01:28 PM, Thomas Moschny wrote: 2010/1/18 Jiri Moskovcakjmosk...@redhat.com: Plus abrt should run `rpm -V' on any rpm involved in the transaction (=if user does not have replaced the binary by some non-rpm make install). ABRT used to do this (and still can, it's just disabled),

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 02:18 PM, James Antill wrote: On Mon, 2010-01-18 at 11:19 +0100, Jiri Moskovcak wrote: Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report these nvrs in the Bugzilla bugreport before such build-id - nvr server is

Re: ABRT frustrating for users and developers

2010-01-18 Thread Adam Williamson
On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: I doubt this very much. Many people don't report the bugs when the app crashes but later, many reports in a row. Most of my reports read I have no idea what I was doing when foo crashed, even if they submitted it straight after the

Re: ABRT frustrating for users and developers

2010-01-18 Thread Adam Williamson
On Sun, 2010-01-17 at 17:49 +, Camilo Mesias wrote: Someone else asked this earlier - but why do users need the debug-info packages - only the debugger looking at the tracebacks needs this. So seems installing the debug files on every desktop/server that has a problem is much less

Re: ABRT frustrating for users and developers

2010-01-17 Thread Michael Schwendt
On Sun, 17 Jan 2010 12:36:03 +0100, Nicolas wrote: Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : Users have to provide information about what they were doing, copies of input files, etc etc just the same as in a manually-initiated bug report. IMHO the big plus of abrt is

Re: ABRT frustrating for users and developers

2010-01-17 Thread Nicolas Mailhot
Le dimanche 17 janvier 2010 à 12:53 +0100, Michael Schwendt a écrit : On Sun, 17 Jan 2010 12:36:03 +0100, Nicolas wrote: Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : Users have to provide information about what they were doing, copies of input files, etc etc just the

Re: ABRT frustrating for users and developers

2010-01-17 Thread Till Maas
On Sun, Jan 17, 2010 at 12:36:03PM +0100, Nicolas Mailhot wrote: Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : Users have to provide information about what they were doing, copies of input files, etc etc just the same as in a manually-initiated bug report. IMHO the big

Re: ABRT frustrating for users and developers

2010-01-17 Thread Michael Schwendt
On Sun, 17 Jan 2010 13:09:56 +0100, Nicolas wrote: A downside is that ABRT is triggered for all sorts of weird memory/heap corruption that isn't reproducible. Stability problems with RAM chips are widespread. A bugzilla stock response that points at memtester and memtest86+ will

Re: ABRT frustrating for users and developers

2010-01-17 Thread Camilo Mesias
Can we draw any parallels from work in the commercial world? (I was going to use the word 'professional' but don't want to disparage open source work... it's just a different ecosystem) So at work we have to produce a software product. We test the product to the best of our ability / to test

Re: ABRT frustrating for users and developers

2010-01-17 Thread Christoph Wickert
Am Sonntag, den 17.01.2010, 12:36 +0100 schrieb Nicolas Mailhot: IMHO the big plus of abrt is it triggers even when the user is not giving his full attention to the app and not checking what it does exactly when it crashes (typical example is multitasking and doing stuff in 3-4 apps when one

Re: ABRT frustrating for users and developers

2010-01-17 Thread Jiri Moskovcak
On 01/16/2010 04:01 PM, Christoph Wickert wrote: I know that APRT is still very young technology, but after 2 months it's time for a interim conclusion. For me the conclusions are: Pro: * abrt is a help for developers: I received one positive feedback from a developer: The

Re: ABRT frustrating for users and developers

2010-01-17 Thread Tom Lane
Camilo Mesias cam...@mesias.co.uk writes: What if every component had a placeholder bug for undiagnosed ABRT info. Keeping all of them together would help to gauge which are significant and which are one-in-a-million cosmic rays flipping RAM bits etc. Well, it's supposed to do that already I

Re: ABRT frustrating for users and developers

2010-01-17 Thread Christoph Wickert
Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: On 01/16/2010 04:01 PM, Christoph Wickert wrote: I know that APRT is still very young technology, but after 2 months it's time for a interim conclusion. For me the conclusions are: Pro: * abrt is a help for

Re: ABRT frustrating for users and developers

2010-01-17 Thread Mail Lists
On 01/17/2010 11:57 AM, Christoph Wickert wrote: Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: On 01/16/2010 04:01 PM, Christoph Wickert wrote: I'm open to any ideas how to improve this. Someone else asked this earlier - but why do users need the debug-info packages -

Re: ABRT frustrating for users and developers

2010-01-17 Thread Tony Nelson
On 10-01-17 12:32:17, Mail Lists wrote: On 01/17/2010 11:57 AM, Christoph Wickert wrote: Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: On 01/16/2010 04:01 PM, Christoph Wickert wrote: I'm open to any ideas how to improve this. Someone else asked this earlier -

Re: ABRT frustrating for users and developers

2010-01-17 Thread Mail Lists
On 01/17/2010 01:20 PM, Tony Nelson wrote: Apparently Linux has no mini-dump facility, so the upload of the whole core dump file would be onerous as well. I'd still bet a core file is smaller than the 60 - 100 debug packages (per crashing app) I need before I can send a trace back. --

Re: ABRT frustrating for users and developers

2010-01-17 Thread Camilo Mesias
cores typically compress fantastically well, too. -- devel mailing list devel@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/devel

Re: ABRT frustrating for users and developers

2010-01-17 Thread Tom Lane
Tony Nelson tonynel...@georgeanelson.com writes: On 10-01-17 12:32:17, Mail Lists wrote: Someone else asked this earlier - but why do users need the debug-info packages - only the debugger looking at the tracebacks needs this. So seems installing the debug files on every desktop/ server that

ABRT frustrating for users and developers

2010-01-16 Thread Christoph Wickert
I know that APRT is still very young technology, but after 2 months it's time for a interim conclusion. For me the conclusions are: Pro: * abrt is a help for developers: I received one positive feedback from a developer: The backtrace looks interesting but cannot be fixed

Re: ABRT frustrating for users and developers

2010-01-16 Thread Christoph Höger
Am Samstag, den 16.01.2010, 16:01 +0100 schrieb Christoph Wickert: I know that APRT is still very young technology, but after 2 months it's time for a interim conclusion. For me the conclusions are: Pro: * abrt is a help for developers: I received one positive feedback from

Re: ABRT frustrating for users and developers

2010-01-16 Thread Ola Thoresen
Have a look at this bug for instance: https://bugzilla.redhat.com/show_activity.cgi?id=531343 It was closed two months ago as WORKSFORME, still ABRT adds more and more users to the Cc-list. Obviously something is not working for someone, but ABRT seems to ignore the fact that the bug is closed

Re: ABRT frustrating for users and developers

2010-01-16 Thread Christoph Wickert
Am Samstag, den 16.01.2010, 22:25 +0100 schrieb Ola Thoresen: Have a look at this bug for instance: https://bugzilla.redhat.com/show_activity.cgi?id=531343 It was closed two months ago as WORKSFORME, still ABRT adds more and more users to the Cc-list. Obviously something is not working