Re: [DDN] Want E-Gov? Pick Up the Phone (fwd)

2005-05-09 Thread John Hibbs
Speaking of forgotten technologies, how about fax-on-demand? And 
auto-responders?

In this regard, a friendly thought sent with a hug -
on this page
http://www.digitaldivide.net/about/contact.php
Perhaps in each of the categories the viewer could send an email to ???
(media???)@digitaldivide.net
(questions???)@digitaldivide.net
which would trigger an autoresponded message -- with short faq and 
full names and phone numbers for the right person?

John Hibbs
http://www.bfranklin.edu/johnhibbs
At 9:21 PM -0500 5/8/05, Donald Z. Osborn wrote:
True that the telephone is accessible, but at least in the US, phoning many
government services gets one into a tree (thicket) of recorded menus 
and canned
answers. Sometimes useful but a simple question can take an age to find the
answer to, and anything more complex becomes an exercise in frustration.

Information is part of the goal, but presentation of it in a user friendly way
is key, and often that means what in cyberspeak is sometimes termed 
speaking to
a live person. (Don't want to think of the alternative.)

Quoting Kenan Jarboe [EMAIL PROTECTED]:
 Andy -- thanks for posting this.  Sometimes we forget how powerful the
 old technologies  (i.e. telephones) can be.  I think the thrust of this
 report is important -- which electronic channels work best  I would even
 drop the word electronic.  Our goal is access to government information,
 services and decision-making -- through whatever means (channels) work best.
 Ken

 
 
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Re: [DDN] Want E-Gov? Pick Up the Phone (fwd)

2005-05-09 Thread Andy Carvin
Hi John,
We don't have a budget right now to add new functionalities to the 
website, so any new tools like this would have to be freely available

ac
John Hibbs wrote:
Speaking of forgotten technologies, how about fax-on-demand? And 
auto-responders?

In this regard, a friendly thought sent with a hug -
on this page
http://www.digitaldivide.net/about/contact.php
Perhaps in each of the categories the viewer could send an email to ???
(media???)@digitaldivide.net
(questions???)@digitaldivide.net
which would trigger an autoresponded message -- with short faq and full 
names and phone numbers for the right person?

John Hibbs
http://www.bfranklin.edu/johnhibbs
At 9:21 PM -0500 5/8/05, Donald Z. Osborn wrote:
True that the telephone is accessible, but at least in the US, phoning 
many
government services gets one into a tree (thicket) of recorded menus 
and canned
answers. Sometimes useful but a simple question can take an age to 
find the
answer to, and anything more complex becomes an exercise in frustration.

Information is part of the goal, but presentation of it in a user 
friendly way
is key, and often that means what in cyberspeak is sometimes termed 
speaking to
a live person. (Don't want to think of the alternative.)

Quoting Kenan Jarboe [EMAIL PROTECTED]:
 Andy -- thanks for posting this.  Sometimes we forget how powerful the
 old technologies  (i.e. telephones) can be.  I think the thrust of 
this
 report is important -- which electronic channels work best  I 
would even
 drop the word electronic.  Our goal is access to government 
information,
 services and decision-making -- through whatever means (channels) 
work best.

 Ken

 
 

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Re: [DDN] Want E-Gov? Pick Up the Phone (fwd)

2005-05-08 Thread Kenan Jarboe
Andy -- thanks for posting this.  Sometimes we forget how powerful the 
old technologies  (i.e. telephones) can be.  I think the thrust of this 
report is important -- which electronic channels work best  I would even 
drop the word electronic.  Our goal is access to government information, 
services and decision-making -- through whatever means (channels) work best.

Ken


At 12:00 PM 5/6/2005, you wrote:
From GovTech.net, a UK story on achieving E-Government for All... -ac
Want E-Gov? Pick Up the Phone
In an attempt to find out which electronic channels work best for local 
governments -- and what local citizens think of the channels available for 
using e-government services -- the United Kingdom's Office of the Deputy 
Prime Minister conducted a study called the e-Citizen National Project.

One piece of good news is that Britons seem to like the idea of being 
e-citizens. Few, however, have tried it, writes Michael Cross in The Guardian.

 The report highlights two groups of potential users -- the 
progressives include male, high-income earners with access to 
technology, and the contenteds, who are happy with local government and 
comfortable with technology. But the report says these two groups need 
online government services the least, while the poor, minorities and 
other disenfranchised groups who need the services most aren't using 
them. That is partially because this segment of the population simply 
does not have access to the technology that Britain's local authorities 
want them to use when it comes to e-services. Nor do they particularly 
care to use computers to interact with government.

 Buried within the report is this fact: The most universal e channel in 
the UK is the telephone, to which 94 percent of the population has 
access. That percentage is about the same here in America.

snip
http://www.govtech.net/magazine/channel_story.php?channel=17id=93902
--
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Andy Carvin
Program Director
EDC Center for Media  Community
acarvin @ edc . org
http://www.digitaldivide.net
http://www.tsunami-info.org
Blog: http://www.andycarvin.com
---

Kenan Patrick Jarboe, Ph.D.
Athena Alliance
911 East Capitol Street, SE
Washington, DC  20003-3903
(202) 547-7064
[EMAIL PROTECTED]
http://www.AthenaAlliance.org
http://www.IntangibleEconomy.org

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