Re: DConf hotel poor QoS
On Monday, 12 March 2018 at 10:31:36 UTC, Martin Tschierschke wrote: On Saturday, 10 March 2018 at 04:55:02 UTC, Mike Parker wrote: Sorry to say this, but you are missing the most beautiful German city: Hamburg :-) Have a got journey! p.s. I am dreaming of the day DConf being in Hamburg... This is the location of our annual event: http://www.hotel-hafen-hamburg.de/uploads/pics/hhh_tagungsraeume_elbkuppel_visual_03.jpg 1. Step: Propose Hamburg the next time 2. Step: See if there is a company that is willing to sponsor the event If it were for the beauty of a city or town alone we might as well have DConf in Rothenburg ob der Tauber [1] or in Görlitz [2]. Sure Munich ain't too bad when it comes to architecture, the nightlife is just a bit boring ;) [1] https://en.wikipedia.org/wiki/Rothenburg_ob_der_Tauber [2] https://en.wikipedia.org/wiki/G%C3%B6rlitz
Re: DConf hotel poor QoS
On Tuesday, 13 March 2018 at 06:41:03 UTC, Mengu wrote: On Monday, 12 March 2018 at 19:30:06 UTC, Luís Marques wrote: On Friday, 9 March 2018 at 15:26:24 UTC, Luís Marques wrote: Mar-9: I send them an email saying I continue to await a correction to my reservation. Mar-12: I get an email saying that "the event is fully booked for the dates requested" and they suggest an alternative rate of 93€. I follow Mike's lead and book it using Expedia for less than 64€. have they refunded you for the previous booking? I only booked through Expedia the extra day that they forgot to book.
Re: DConf hotel poor QoS
On Monday, 12 March 2018 at 19:30:06 UTC, Luís Marques wrote: On Friday, 9 March 2018 at 15:26:24 UTC, Luís Marques wrote: Mar-9: I send them an email saying I continue to await a correction to my reservation. Mar-12: I get an email saying that "the event is fully booked for the dates requested" and they suggest an alternative rate of 93€. I follow Mike's lead and book it using Expedia for less than 64€. have they refunded you for the previous booking?
Re: DConf hotel poor QoS
On Friday, 9 March 2018 at 15:26:24 UTC, Luís Marques wrote: Mar-9: I send them an email saying I continue to await a correction to my reservation. Mar-12: I get an email saying that "the event is fully booked for the dates requested" and they suggest an alternative rate of 93€. I follow Mike's lead and book it using Expedia for less than 64€.
Re: DConf hotel poor QoS
On Saturday, 10 March 2018 at 04:55:02 UTC, Mike Parker wrote: On Friday, 9 March 2018 at 18:08:58 UTC, Ali Çehreli wrote: [...] I booked both legs directly through Lufthansa and decided to fly into Frankfurt since it's cheaper than the direct flight to Munich. The flight there is costing us about $450 ea. for Basic Economy, non-stop. The BE seats on the way back are $600+, so we booked premium economy for a little over $800 ea. instead. For my wife and I together, $2700 round trip. Then I planned our trip around that: 5 nights in Frankfurt, 7 in Munich, and 3 in Berlin, with two Deutsche Bahn rides and an EasyJet flight in between. Sorry to say this, but you are missing the most beautiful German city: Hamburg :-) Have a got journey! p.s. I am dreaming of the day DConf being in Hamburg... This is the location of our annual event: http://www.hotel-hafen-hamburg.de/uploads/pics/hhh_tagungsraeume_elbkuppel_visual_03.jpg
Re: DConf hotel poor QoS
On Friday, 9 March 2018 at 15:26:24 UTC, Luís Marques wrote: I'm not impressed with the conference hotel so far. Here's a summary of my interactions with them: [...] It might as well be your are talking with different employees changing shift. "The nightmare in customer support"... and they don't have a system to track previous discussions easily.
Re: DConf hotel poor QoS
On Friday, 9 March 2018 at 18:08:58 UTC, Ali Çehreli wrote: Off topic, booking all legs of your flight individually may be much much cheaper at least on Expedia. They first quoted I think $1800 for the multi-city San Francisco - Istanbul - Munich and back. The same trip was about $1100 when I booked everything individually, still on Expedia. (I am being approximate on the prices but the difference was very large like that.) I booked both legs directly through Lufthansa and decided to fly into Frankfurt since it's cheaper than the direct flight to Munich. The flight there is costing us about $450 ea. for Basic Economy, non-stop. The BE seats on the way back are $600+, so we booked premium economy for a little over $800 ea. instead. For my wife and I together, $2700 round trip. Then I planned our trip around that: 5 nights in Frankfurt, 7 in Munich, and 3 in Berlin, with two Deutsche Bahn rides and an EasyJet flight in between.
Re: DConf hotel poor QoS
On Saturday, 10 March 2018 at 04:24:49 UTC, Adam Wilson wrote: I booked online. I need a different room than the Conference Rate. But while I was there I did notice that the online rate for the conference room was the same as quoted on the conference site (89EUR). I booked via nh-hotels.com, signed up for a membership, and paid in advance for 2 adults in a standard room (no breakfast) at ~69EUR.
Re: DConf hotel poor QoS
I booked online. I need a different room than the Conference Rate. But while I was there I did notice that the online rate for the conference room was the same as quoted on the conference site (89EUR). -- Adam Wilson IRC: LightBender import quiet.dlang.dev;
Re: DConf hotel poor QoS
I just now booked it through Expedia. Didn't have any problems.
Re: DConf hotel poor QoS
On 3/9/2018 9:12 AM, Luís Marques wrote: On Friday, 9 March 2018 at 17:07:50 UTC, Jonathan M Davis wrote: I had similar problems How do these people stay in business?? I wonder that every time I deal with a business that makes it hard to send them my money.
Re: DConf hotel poor QoS
On Friday, March 09, 2018 10:08:58 Ali Çehreli via Digitalmars-d wrote: > On 03/09/2018 07:26 AM, Luís Marques wrote: > > conference hotel > > Somewhat related, I booked my room at the same hotel through Expedia for > a cheaper price than DConf price. I'm sure it could go lower if I > seached on other booking sites. (Expedia did increase the price about $3 > while I was clicking through with the BS "the fare has just went up; > this happens sometimes". :) ) If that's the case, I'd suggest not even bothering with e-mailing the hotel, since it clearly doesn't work very well. - Jonathan M Davis
Re: DConf hotel poor QoS
On 03/09/2018 07:26 AM, Luís Marques wrote: > conference hotel Somewhat related, I booked my room at the same hotel through Expedia for a cheaper price than DConf price. I'm sure it could go lower if I seached on other booking sites. (Expedia did increase the price about $3 while I was clicking through with the BS "the fare has just went up; this happens sometimes". :) ) Off topic, booking all legs of your flight individually may be much much cheaper at least on Expedia. They first quoted I think $1800 for the multi-city San Francisco - Istanbul - Munich and back. The same trip was about $1100 when I booked everything individually, still on Expedia. (I am being approximate on the prices but the difference was very large like that.) Ali
Re: DConf hotel poor QoS
On Friday, March 09, 2018 17:12:31 Luís Marques via Digitalmars-d wrote: > On Friday, 9 March 2018 at 17:07:50 UTC, Jonathan M Davis wrote: > > I had similar problems > > How do these people stay in business?? Probably by normally having folks use their website rather than e-mail them, and if it's rare enough for folks to e-mail in like this, they don't have to actually handle it well to stay in business. Personally, I think that it's quite weird to be e-mailing in to make reservations. My guess is that we were told to e-mail in, because their website probably doesn't have a way to indicate that you want a special rate like this. Still, I was quite surprised at how slow they were in responding to e-mails, and I was just about to give up on getting a reservation that way when I finally got the e-mail saying that they'd made one (with the wrong dates though). I was also surprised that I had as much trouble getting to someone on the phone who could help me as I did. Given that they're an international hotel chain, I would have expected more of their folks on the phone to speak English. That problem would be more understandable if they were just in Germany, but they're not. - Jonathan M Davis
Re: DConf hotel poor QoS
On Friday, 9 March 2018 at 17:07:50 UTC, Jonathan M Davis wrote: I had similar problems How do these people stay in business??
Re: DConf hotel poor QoS
On Friday, March 09, 2018 15:26:24 Luís Marques via Digitalmars-d wrote: > I'm not impressed with the conference hotel so far. Here's a > summary of my interactions with them: > > Feb-6: I send an email to reservierun...@nh-hotels.com with the > keyword D-Conf in the subject line, as indicated in the > conference page. I ask for a reservation between 30-04-2018 and > 6-05-2018 (6 nights), since it was cheaper to stay an extra > night, as the plane ticket that day was less expensive. > > Feb-9: I get an email asking to which hotel I would like to > reserve. I hadn't notice it was a chain of hotels, but I'm > surprised the special keyword didn't let them determine that > automatically. I reply that I want a reservation for the NH > München Messe, with the DConf conference special rate. > > Feb-13: I send them an email saying I continue to await their > reply. > > Feb-14: They reply with a proposal. They have a different rate > for 30.04.2018, because that's not included in the conference > special. Fine. Here I had some other expenses on my credit card, > so I decide to wait some days for that to sort out. > > Feb-20: They reply again with a seemingly similar email (not > really! more on that later). > > Feb-21: I reply to confirm that I want to book. I send them my CC > number and name, and ask if they need the CVV too. > > Feb-23: They say they need the expiry date. (why didn't they just > say what CC details they needed in the original email?...). I > reply with the needed data. > > Mar-1: I ask if my reservation has been made > > Mar-2: They confirm my reservation. Unfortunately, it seems that > on the Feb-20 email they had changed the reservation dates to > "From 01.05.2018 to 05.05.2018 and from 05.05.2018 to > 06.05.2018". I hadn't noticed that. So one night is missing. I > reply to them explaining the situation and asking for a change. > > Mar-9: I send them an email saying I continue to await a > correction to my reservation. I had similar problems (though they never asked for my CC number via e-mail, and I don't know what I would have done if they had, since I won't give that via e-mail). After I _finally_ got an e-mail with a reservation number, and they'd screwed up the dates, rather than play more e-mail tag, I called one of the numbers listed in that e-mail and (after getting passed around a fair bit) managed to talk to someone who could speak and English and fix my reservation - and who I could ask how I was supposed to pay, since they'd never asked for any form of money in any of the e-mails i got sent (so I gave my CC number over the phone). I don't know what their normal rates are, so I don't know how much money going through this process saved me, but I suspect that it would have been far easier to just book the room through their website and pay the extra money than deal with playing e-mail tag and then getting passed around on the phone until I managed to get to the right person to fix my reservation. I did finally get it all sorted out though. - Jonathan M Davis
