Re: [tdf-discuss] Re: Forums - A Different Question

2011-05-04 Thread Isaac Hummel

On 05/04/2011 12:46 PM, Augustine Souza wrote:

Resources?
Stop with the dehumanizing.
They are human beings  @ user.services.openoffice.org/en/forum and
totally helpful.



Don't be silly. Of course I meant the forums themselves when I said 
resources, not the people on them. Hence my also referring to the 
hypothetical forums that LibreOffice doesn't provide as resources.


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Re: [tdf-discuss] Re: Forums - A Different Question

2011-05-03 Thread Isaac Hummel

On 05/03/2011 05:35 AM, Pieter E. Zanstra wrote:

Om the basis of the discussions going on at this list, I do share your
analysis as expressed in:
http://daedaleus.isaachummel.com/2011/05/01/whither-openoffice/

But I wonder/doubt if the view the LibreOffice community is mired in
excessive open source zeal and geek elitism also applies to the developers
who do the real work.
Fair enough. I put LibreOffice on my mother's Windows 7 laptop and she 
has nothing but praise for it.


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Re: [tdf-discuss] LibreOffice Math: There is no

2011-05-03 Thread Isaac Hummel

On 05/03/2011 03:26 PM, Olivier Hallot wrote:

Hi

Does anybody knows if in LO Math there si a way to represent the 
mathematical symbol for There is no, which is a barred flipped E?


Is it difficult to add it to the Elements windows? If a bug is 
already open, and one of you knows it, can I get the number to track it?


Thanks in advance.


This seems like something that fits much better in the LibreOffice-Users 
mailing list (which is designed for questions like this). Maybe you'd 
get a quicker response there.


http://www.libreoffice.org/get-help/mailing-lists/#users

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Re: [tdf-discuss] Re: Forums - A Different Question

2011-05-03 Thread Isaac Hummel

On 05/03/2011 10:17 PM, NoOp wrote:

True. But again, that justifies continuing to use Oracle resources how?

LibreOffice is a branch from OOo just as go-oo and associated linux
distributions that used the go-oo packages were. A continued issue on
the OOo user list was determining if a linux user was using a standard
OOo, or if they were using linux distribution variant. A great deal of
OOo list user time was determining if the poster was using a go-oo
variant, and then redirecting them to their linux specific support
facilities (ex: launchpad for Ubuntu OOo).

LibreOffice (IMO) should 'man up' and either provide resources for their
own forums, or as an interim just state that currently there are no such
LO forums available. Or support:
http://libreofficeforum.org/ or similar.


I absolutely, 100% support LO setting up its own forum, or at least 
throwing support behind the unofficial LibreOffice forum you mention. 
But linking to the community-driven official OpenOffice forum is better 
than doing nothing. Going to an Oracle-sponsored site does not make one 
ceremonially unclean, nor does linking to it. Not linking to the 
resources that are out there while declining to provide resources of 
ones own is more embarrassing than linking to the community-run Oracle 
OpenOffice forums.


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Re: [tdf-discuss] Re: Forums... again

2011-04-29 Thread Isaac Hummel

On 04/29/2011 11:33 AM, e-letter wrote:

Not sure that a web forum suddenly makes the use of LO more appealing
to non-geeks

What's wrong with reading mailing list messages in digest mode and
going to the searchable archive as and when appropriate.

Has the been a poll on mailing list against forum?

Regardless of the result, non-geeks should be encouraged to
understand the benefits of a mailing list, similarly to explaining LO
compared to m$o...

I don't know of any scientific studies on the matter, unfortunately. 
Speaking from anecdotal evidence, though, mailing lists tend to be 
attached to open source and other techie projects, or to niche groups 
that are too small to justify setting up a web forum. Otherwise web 
forums dominate. Larger open source projects tend to have both forums 
(for the general userbase) and mailing lists (for the more technically 
oriented crowd of users and for those working directly on the project), 
bearing out my (admittedly unscientific) observation.


I think this is because mailing lists have a higher barrier to entry. 
You need to subscribe to them to experience them the way they ought to 
be experienced. The archives are very bare bones and don't thread the 
conversations (which is also why I don't like digest mode; I want 
messages grouped according to subject, not the day they were sent, and I 
prefer it done three-dimensionally like Thunderbird's threading does). 
Okay, the Mail-archive.com ones do do threading, but they still only 
display only one message at a time (unlike a web forum) and you have to 
use the mouse to go forward and back, unlike in Thunderbird where you 
can navigate with the keyboard very adroitly.


I much prefer my mailing list setup to any forum, but that's part of the 
problem: it's my setup. A user's experience with a mailing list depends 
heavily on what that user brings to the table. With a web forum, it'll 
be the same for everyone who isn't using an ancient browser. Making the 
general office software-using populace learn to love mailing lists in 
order to discuss and get help with LibreOffice problems seems to be a 
totally unnecessary increase in LibreOffice's barrier to entry.


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Re: [tdf-discuss] Re: Forums... again

2011-04-29 Thread Isaac Hummel

On 04/29/2011 05:54 PM, Robert Holtzman wrote:

I don't know what lists you have seen but I've seen quite a number of
looong threads with highly involved posts and equally involved replies.
IMO forums, texting, and twitter appeal to younger users with their
shorter attention spans.

Also, the quality of the answers/help is usually greater on lists than
in forums.

Did it ever occur to you that this 25(?) year old technology is good enough
to have survived that long?

The reason that you get long threads and highly involved posts in 
mailing lists is that mailing lists attract more savvy users. The hoi 
polloi usually don't use them, except to complain about how difficult it 
is to unsubscribe (see the LibreOffice-Users list). Ditto for why 
answers are often better. You get a better signal-to-noise ratio and the 
people asking the questions are on average better at it, which is always 
an aid to getting better help.


If LibreOffice merely wants to be a little niche project for open source 
purists, then mailing list-only makes sense. If they want to replace 
OpenOffice.org, then that won't do. You need both.


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Re: [tdf-discuss] Re: Forums... again

2011-04-28 Thread Isaac Hummel

On 04/18/2011 03:11 PM, RGB ES wrote:

Well, even if I'd said that the ancient forums vs mailing lists war
was not the point but *what people use*, the forums vs. mailing lists
useless fight came again...
At first I was tempted to refer how the English forums have near 200
new message each day and talk about the madness it would be to receive
near 200 mails each day. I was tempted to talk about how I'm giving
on-line support to users since a long time (I started using computers
more than 25 years ago) and justify the fact that I know quite well
the advantages and disadvantages of every possible communication
system in use for the last 20 years... Many things...
But I'm giving up.
Have a nice day!
And don't worry to answer me, I'm unsubscribing from the mailing list.

I do agree that, whatever their limitations, forums are the discussion 
platform of the masses and LibreOffice needs to form a community that 
includes the non-geek populace if it is to become the premier version of 
OpenOffice/Star Office. However, in this day and age 200 mails a day is 
hardly madness. Not when all major free email accounts have gigabytes of 
storage and the ability to filter mailing lists into their own 
label/folder, and when Thunderbird is able to handle a folder of 15000+ 
messages without breaking a sweat even on an antiquated machine like 
mine (Pentium 4 with 640 megs of ram).


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