Michael - 

I also wrote a posting I wrote about ISO 20282 a couple of weeks
ago:

http://tinyurl.com/6g6b96

In summary, the standards are probably not worth it for the
practicing usability specialists.  Like all standards, they tend to
be high-level and lag slightly behind current practices.  

Also they're not cheap - it was over a $100 for the first part
(there are four parts), which consisted of basic principles, a
glossary of terminology and references to other documents.

It can serve as a reference for those new to applying user-centered
design processes to products, but you'd do better putting that money
towards some of the better popular books on the topic.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=32045


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