Re: [libreoffice-documentation] Future method for users to report errors in guides?
Excellent! Thank you, Olivier. Jean On Sat, 4 Jun 2022 at 00:47 Olivier Hallot wrote: > Hi > > I've spent time and cleared out the issue with the infra team and it > will be possible to send a mail to the forum without subscription. > > The mail will hit the moderation, though. > > If the sender wants to edit or be part of the community he/she will have > to register, as usual. > > The mail address will be set when the documentation forum go live. I > have no better name to suggest than > "documentat...@community.documentfoundation.org". > > Regards > Olivier > > >> > >> V V pet., 3. jun. 2022 ob 03:32 je oseba Jean Weber < > jeanwe...@gmail.com> > >> napisala: > >> > >>> IMO requiring someone to get a login just to report an error is not > >>> user-friendly at all. In fact, I would describe it as user-hostile. > >>> There must be another (better) way. > >>> > >>> Jean > >>> > On Fri, Jun 3, 2022 at 7:25 AM Olivier Hallot > wrote: > > Hello Jean > > We will have to update the feedback link to the forum. > > It will be necessary to get a login. > > Kind regards > Olivier > Note: the documentation forum link will be announced later. > > > Em 02/06/2022 17:16, Jean Weber escreveu: > > After the documentation list moves to its new forum, how will users > be > > advised to report errors in the guides? Currently the copyright pages > > direct users to this (docs) mailing list. They do not need to > >>> subscribe to > > do so. > > > > Jean > > > > -- > Olivier Hallot > LibreOffice Documentation Coordinator > Rio de Janeiro - Brasil - Local Time: UTC-03:00 > LibreOffice – free and open source office suite: > >>> https://www.libreoffice.org > Respects your privacy, and gives you back control over your dat > >>> > > -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
Re: [libreoffice-documentation] Future method for users to report errors in guides?
On 3.6.2022 17.29, Peter Schofield wrote: > Hello Martin > > I agree with you. LO needs a simple method of reporting problems with the software. Bug reports would put users off reporting problems. Even I would prefer a simpler method when I find errors in the software when writing the user guides for Impress and Draw. For doc issues a simple method probably works, but for bug reports we can't offer a "customer hotline". Crowdsourced bug triaging needs to be based on accounts as the reporter has to give feedback. Ilmari -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
Re: [libreoffice-documentation] Future method for users to report errors in guides?
Hi I've spent time and cleared out the issue with the infra team and it will be possible to send a mail to the forum without subscription. The mail will hit the moderation, though. If the sender wants to edit or be part of the community he/she will have to register, as usual. The mail address will be set when the documentation forum go live. I have no better name to suggest than "documentat...@community.documentfoundation.org". Regards Olivier Em 03/06/2022 11:29, Peter Schofield escreveu: Hello Martin I agree with you. LO needs a simple method of reporting problems with the software. Bug reports would put users off reporting problems. Even I would prefer a simpler method when I find errors in the software when writing the user guides for Impress and Draw. Regards Peter Schofield Sent from my iPad Mini On 3 Jun 2022, at 10:04, Martin Srebotnjak wrote: You raise an important issue, Jean. There should be some other very easy way. These are not programmers, they are not used to filling in bug reports. What about having a special simple "post" report-form that would be moderated and only true reports would be then forwarded to the new discussion system - with some kind of confirmation to the reporter? There could be a drop-down with a list of entities the bug refers to (UI, help, wiki, guides) and a text field to describe the error (and a possibly a field with http of page reference). It would simplify the process for the reporter (i.e a user) and add some load to the moderator, yes. The moderator could then forward the report (with additional info) as a bug report into bugzilla, as well. If this is all overhead, then we should generate a mail account, like report.err...@documentation.libreoffice.org and users should write an e-mail describing the problem they found. The moderator would the forward them to the new list. Lp, m. V V pet., 3. jun. 2022 ob 03:32 je oseba Jean Weber napisala: IMO requiring someone to get a login just to report an error is not user-friendly at all. In fact, I would describe it as user-hostile. There must be another (better) way. Jean On Fri, Jun 3, 2022 at 7:25 AM Olivier Hallot wrote: Hello Jean We will have to update the feedback link to the forum. It will be necessary to get a login. Kind regards Olivier Note: the documentation forum link will be announced later. Em 02/06/2022 17:16, Jean Weber escreveu: After the documentation list moves to its new forum, how will users be advised to report errors in the guides? Currently the copyright pages direct users to this (docs) mailing list. They do not need to subscribe to do so. Jean -- Olivier Hallot LibreOffice Documentation Coordinator Rio de Janeiro - Brasil - Local Time: UTC-03:00 LibreOffice – free and open source office suite: https://www.libreoffice.org Respects your privacy, and gives you back control over your data http://tdf.io/joinus -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy -- Olivier Hallot LibreOffice Documentation Coordinator Rio de Janeiro - Brasil - Local Time: UTC-03:00 LibreOffice – free and open source office suite: https://www.libreoffice.org Respects your privacy, and gives you back control over your data http://tdf.io/joinus -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
Re: [libreoffice-documentation] Future method for users to report errors in guides?
Hello Martin I agree with you. LO needs a simple method of reporting problems with the software. Bug reports would put users off reporting problems. Even I would prefer a simpler method when I find errors in the software when writing the user guides for Impress and Draw. Regards Peter Schofield Sent from my iPad Mini > On 3 Jun 2022, at 10:04, Martin Srebotnjak wrote: > > You raise an important issue, Jean. > > There should be some other very easy way. These are not programmers, they > are not used to filling in bug reports. > > What about having a special simple "post" report-form that would be > moderated and only true reports would be then forwarded to the new > discussion system - with some kind of confirmation to the reporter? > There could be a drop-down with a list of entities the bug refers to (UI, > help, wiki, guides) and a text field to describe the error (and a possibly > a field with http of page reference). > > It would simplify the process for the reporter (i.e a user) and add some > load to the moderator, yes. The moderator could then forward the report > (with additional info) as a bug report into bugzilla, as well. > > If this is all overhead, then we should generate a mail account, like > report.err...@documentation.libreoffice.org and users should write an > e-mail describing the problem they found. The moderator would the forward > them to the new list. > > Lp, m. > > V V pet., 3. jun. 2022 ob 03:32 je oseba Jean Weber > napisala: > >> IMO requiring someone to get a login just to report an error is not >> user-friendly at all. In fact, I would describe it as user-hostile. >> There must be another (better) way. >> >> Jean >> >>> On Fri, Jun 3, 2022 at 7:25 AM Olivier Hallot >>> wrote: >>> >>> Hello Jean >>> >>> We will have to update the feedback link to the forum. >>> >>> It will be necessary to get a login. >>> >>> Kind regards >>> Olivier >>> Note: the documentation forum link will be announced later. >>> >>> >>> Em 02/06/2022 17:16, Jean Weber escreveu: After the documentation list moves to its new forum, how will users be advised to report errors in the guides? Currently the copyright pages direct users to this (docs) mailing list. They do not need to >> subscribe to do so. Jean >>> >>> -- >>> Olivier Hallot >>> LibreOffice Documentation Coordinator >>> Rio de Janeiro - Brasil - Local Time: UTC-03:00 >>> LibreOffice – free and open source office suite: >> https://www.libreoffice.org >>> Respects your privacy, and gives you back control over your data >>> http://tdf.io/joinus >> >> -- >> To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org >> Problems? >> https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >> Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette >> List archive: https://listarchives.libreoffice.org/global/documentation/ >> Privacy Policy: https://www.documentfoundation.org/privacy >> > > -- > To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org > Problems? > https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ > Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette > List archive: https://listarchives.libreoffice.org/global/documentation/ > Privacy Policy: https://www.documentfoundation.org/privacy -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
Re: [libreoffice-documentation] Future method for users to report errors in guides?
You raise an important issue, Jean. There should be some other very easy way. These are not programmers, they are not used to filling in bug reports. What about having a special simple "post" report-form that would be moderated and only true reports would be then forwarded to the new discussion system - with some kind of confirmation to the reporter? There could be a drop-down with a list of entities the bug refers to (UI, help, wiki, guides) and a text field to describe the error (and a possibly a field with http of page reference). It would simplify the process for the reporter (i.e a user) and add some load to the moderator, yes. The moderator could then forward the report (with additional info) as a bug report into bugzilla, as well. If this is all overhead, then we should generate a mail account, like report.err...@documentation.libreoffice.org and users should write an e-mail describing the problem they found. The moderator would the forward them to the new list. Lp, m. V V pet., 3. jun. 2022 ob 03:32 je oseba Jean Weber napisala: > IMO requiring someone to get a login just to report an error is not > user-friendly at all. In fact, I would describe it as user-hostile. > There must be another (better) way. > > Jean > > On Fri, Jun 3, 2022 at 7:25 AM Olivier Hallot > wrote: > > > > Hello Jean > > > > We will have to update the feedback link to the forum. > > > > It will be necessary to get a login. > > > > Kind regards > > Olivier > > Note: the documentation forum link will be announced later. > > > > > > Em 02/06/2022 17:16, Jean Weber escreveu: > > > After the documentation list moves to its new forum, how will users be > > > advised to report errors in the guides? Currently the copyright pages > > > direct users to this (docs) mailing list. They do not need to > subscribe to > > > do so. > > > > > > Jean > > > > > > > -- > > Olivier Hallot > > LibreOffice Documentation Coordinator > > Rio de Janeiro - Brasil - Local Time: UTC-03:00 > > LibreOffice – free and open source office suite: > https://www.libreoffice.org > > Respects your privacy, and gives you back control over your data > > http://tdf.io/joinus > > -- > To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org > Problems? > https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ > Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette > List archive: https://listarchives.libreoffice.org/global/documentation/ > Privacy Policy: https://www.documentfoundation.org/privacy > -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
Re: [libreoffice-documentation] Future method for users to report errors in guides?
IMO requiring someone to get a login just to report an error is not user-friendly at all. In fact, I would describe it as user-hostile. There must be another (better) way. Jean On Fri, Jun 3, 2022 at 7:25 AM Olivier Hallot wrote: > > Hello Jean > > We will have to update the feedback link to the forum. > > It will be necessary to get a login. > > Kind regards > Olivier > Note: the documentation forum link will be announced later. > > > Em 02/06/2022 17:16, Jean Weber escreveu: > > After the documentation list moves to its new forum, how will users be > > advised to report errors in the guides? Currently the copyright pages > > direct users to this (docs) mailing list. They do not need to subscribe to > > do so. > > > > Jean > > > > -- > Olivier Hallot > LibreOffice Documentation Coordinator > Rio de Janeiro - Brasil - Local Time: UTC-03:00 > LibreOffice – free and open source office suite: https://www.libreoffice.org > Respects your privacy, and gives you back control over your data > http://tdf.io/joinus -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
Re: [libreoffice-documentation] Future method for users to report errors in guides?
Hello Jean We will have to update the feedback link to the forum. It will be necessary to get a login. Kind regards Olivier Note: the documentation forum link will be announced later. Em 02/06/2022 17:16, Jean Weber escreveu: After the documentation list moves to its new forum, how will users be advised to report errors in the guides? Currently the copyright pages direct users to this (docs) mailing list. They do not need to subscribe to do so. Jean -- Olivier Hallot LibreOffice Documentation Coordinator Rio de Janeiro - Brasil - Local Time: UTC-03:00 LibreOffice – free and open source office suite: https://www.libreoffice.org Respects your privacy, and gives you back control over your data http://tdf.io/joinus -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
[libreoffice-documentation] Future method for users to report errors in guides?
After the documentation list moves to its new forum, how will users be advised to report errors in the guides? Currently the copyright pages direct users to this (docs) mailing list. They do not need to subscribe to do so. Jean -- To unsubscribe e-mail to: documentation+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/documentation/ Privacy Policy: https://www.documentfoundation.org/privacy
