Re: [libreoffice-documentation] What baffles users? What help do they need?

2018-11-22 Thread jonathon
On 11/16/18 4:43 AM, Cathy Crumbley wrote: > So, how do we know how to be most helpful for users? Basically, we don't. Bugzilla tells us about what users expect to be able to do, but are unable to do. Surveys give us what users think that the documentation should cover (^6). Analysing

Re: [libreoffice-documentation] What baffles users? What help do they need?

2018-11-22 Thread Drew Jensen
Howdy, inline comments On Thu, Nov 15, 2018 at 11:43 PM Cathy Crumbley wrote: > Hi All, > > > > So, how do we know how to be most helpful for users? We discussed this > briefly in the documentation call yesterday and I agreed to raise the > issue here. > > In my mind, documentation includes

Re: [libreoffice-documentation] What baffles users? What help do they need?

2018-11-22 Thread Cathy Crumbley
Hi Drew, This is useful information that is especially relevant for me since I am working on the Chart chapter.  I  will certainly scan the questions, keeping in mind that people sometimes ask questions without first checking the documentation. Cathy On 11/22/2018 10:19 AM, Drew Jensen

Re: [libreoffice-documentation] What baffles users? What help do they need?

2018-11-22 Thread Ilmari Lauhakangas
Cathy Crumbley kirjoitti 16.11.2018 klo 6.43: *Asking Users Directly* Have there been focus groups or similar initiatives for understanding user needs? Has the UX team conducted strategies for obtaining user feedback? There have been surveys:

Re: [libreoffice-documentation] What baffles users? What help do they need?

2018-11-22 Thread Drew Jensen
On Thu, Nov 15, 2018 at 11:43 PM Cathy Crumbley wrote: > Hi All, > Howdy Cathy, Just a quick comment on mining the ask bot site - added in line. > > While merrily editing chapters in the Calc user guide, I have been > wondering about what users have the most problems with. Surely we would >