Hi all,

one of our users just created an user account at our DSpace server and 
received the confirmation e-mail message. That message contains a link to 
complete the registration. This link is shown at a single line, and is not 
broken into 2 lines. Nevertheless, in all browsers the server reports that 
the token is invalid. I checked and the full token is present in the 
address bar.

Next, I tried to reset the password for another, test, user. That user 
received an e-mail message with a token that is being accepted. I can't see 
any differences between these generated links, of course for the token 
being different.

Running DSpace 5.4, JSPUI, Linux SLES, Oracle, Tomcat7, java7

Any idea where to look what might be the case here?

kind regards,
Francis Brouns


Invalid Token

The registration or forgotten password "token" in the URL is invalid. This 
may be because of one of the following reason:

   - The token might be incorrectly copied into the URL. Some e-mail 
   programs will "wrap" long lines of text in an email, so maybe it split your 
   special URL up into two lines, like this:
   
   http://dspace.ou.nl/register?token=ABCDEFGHIJK
   LMNOP
           
   
   - If it has, you should copy and paste the first line into your 
   browser's address bar, then copy the second line, and paste into the 
   address bar just on the end of the first line, making sure there are no 
   spaces. The address bar should then contain something like:
   
   http://dspace.ou.nl/register?token=ABCDEFGHIJKLMNOP
           
   
   Then press return in the address bar, and the URL should work fine.

If you're still having trouble, please contact us.

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