FWIW:
I was in Tennessee a few weeks back and decided to stay for the Ten
Tec hamfest & SEDCO III. Both events were outstanding and I plan on
going back next year.
I've wanted to play with the Orion but there is always a crowd at the
Ten Tec booth at Dayton (seems to be the only hamfest they attend)
They have a store on site so on Monday I went thinking I would beat
the crowd and play with the radio. I was flabbergasted... no
equipment was set up. They have a display of their kits but they are
in a glass case and one cannot touch or feel.
The store is quite small and MFJ shared the lions amount of
space. There were 3 used Ten Tec radios in the case for sale. NO
radios to play with.
On Friday I went to the open house and they all of their radios set
up. The Orion was not set up properly and it took one of the reps a
few minutes to figure why it wasn't receiving anything. They had no
isolation filters so if someone was transmitting on one radio nothing
could be heard on the other radios.
Nice guys, nice facility but poor presentation. Based on what I saw
(and several other guys I chatted with) a Ten Tec radio was not in
our future.
SEDCO III was well worth the trip and most informative. If you
didn't go put it on your sechdule for next year.
At 07:57 PM 10/24/2007, Charles Harpole wrote:
Hello Paul, I am sorry to say your response is the winner of the
MOST LAME CUSTOMER SERVICE RESPONSE of the year, maybe the decade.
This cap blow up problem is now on its THIRD occasion, with
identical symptoms, happening on Florida electrical AC power and now
on a different electrical power, WITH NO lightning anywhere within
sight on any of the occasions. In all cases, I monitor my AC power
with a good meter all the time, and have NEVER observed power spikes
upward and only the usual 5 volt dip when the air con comes on. I
know micro spikes and dips can occur, but to think that such would
cause a disk cermaic cap to blow up ON THE METER SHUNT BOARD,
borders on stupid given THREE breaker/fuse before that, etc etc.
I think this unit has a design flaw that you either do not know
about or want to ignore.
Further, your company should be aware of the poor reputation your
customer contact history has. In my case, twice I have come close
to ordering an ORION, and after a brief query with your offices,
have been put off by the terse, simplistic answers. TEN TEC has
some great products, but the co. should ask itself, Why is it not a
major power in the ham radio field?
Certainly, if you ask, I can tell you.
Meanwhile, I see that I am on my own and that Ten Tec products are
basically sold "as is" and rapidly become orphans in the storm.
Good luck, Ten Tec will need it.
Charles Harpole
[EMAIL PROTECTED]
Jack Hartley
K4WSB / VP2MSB
ARRL - QCWA - OOTC
DXCC Honor Roll
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