Thanks for asking Shauna. I'd add a couple of requirements:
- not only should it be easy to search, it should also be indexed by Google. Any new, authoritative information needs to crowd out old, non-official links in Google search results. - all threads (and ideally, all comments) should be addressable by unique URL. This makes it a lot easier to point people to specific answers and conversations - Peter Peter Pinch | Associate Director of Engineering, Office of Digital Learning Massachusetts Institute of Technology One Main Street | Cambridge MA 02142 E pdpi...@mit.edu | T 617-253-6256 | C 617-652-0183 > On Aug 2, 2016, at 3:43 PM, Shauna Gordon-McKeon <sgordon-mck...@edx.org> > wrote: > > Hello Open edX community! > > The open source team here at edX has been talking a lot recently about how we > can do a better job of making sure community members have access to the > resources you need to troubleshoot problems and get your questions answered. > Right now the most common avenues for getting support are our mailing lists > and Slack channels, but these tools don’t allow us to easily track frequently > asked questions or see how often questions are going unanswered. > > We want to find a better tool so we can better help the community. We’ve > brainstormed a list of requirements here: > https://docs.google.com/document/d/1J0P2hNXH7hdyxbqi8OCndNrUoxrOXDAbvIGalG6v7qU/ > > <https://docs.google.com/document/d/1J0P2hNXH7hdyxbqi8OCndNrUoxrOXDAbvIGalG6v7qU/> > > Here’s where you come in: we can only see one side of the support experience. > We don’t know what, from your perspective, the biggest problems are and the > most appealing solutions might be. So please, feel free to suggest > additional requirements, and to let us know which of our existing > requirements are most important to you. You can do so by adding to this > thread in the edx-code mailing list. > > If you’ve got tool suggestions as well, we’d be happy to hear them! Once > we’ve got our requirements list set, we’re going to evaluate the most > promising options. > > Looking forward to seeing your feedback! > > Best, > Shauna > > -- > You received this message because you are subscribed to the Google Groups > "General Open edX discussion" group. > To view this discussion on the web visit > https://groups.google.com/d/msgid/edx-code/CAHZjGXuoR29%3DW6NnWsCBhTT33P8Yd6bUMtC6%3DvX3275R4tcExw%40mail.gmail.com > > <https://groups.google.com/d/msgid/edx-code/CAHZjGXuoR29%3DW6NnWsCBhTT33P8Yd6bUMtC6%3DvX3275R4tcExw%40mail.gmail.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "General Open edX discussion" group. To view this discussion on the web visit https://groups.google.com/d/msgid/edx-code/CDC90B80-AFFD-45A3-A444-9B06451BA153%40gmail.com.
