I do not wish to get into a p....g match, but I take exception to your stance. Further, I absolutely take the lead provided by the Elecraft principles, namely Wayne and Eric.
Both of these gentlemen comment on the reflector on nearly a daily basis (probably more than daily). They respond to queries, they provide advice, and they seem (at least to me) to engage their customers and potential customers in a very up front and personal manner. This naturally leads to a dialog taking place on the Elecraft (their) reflector. They sure do seem to INVITE input at every turn. This (to me) seems only natural since they clearly and explicitly promote great customer service via the personal touch. Does this set them apart from all other Ham Radio transceiver manufacturers? I think so...and I'm thankful for it. I would venture to say that, despite their own postings that they can't communicate with everybody, that they have, in fact, had personal communication with many of us...maybe even "most" of us. Making suggestions for "fixes" or "enhancements" has not only been strongly (and again, explicitly) encouraged, it has resulted in firmware changes (and even panel layout changes) which is proudly shared with "us" customers via this reflector. This demonstrates (to me) super customer service and a strong desire to maintain the already established powerful relationship with their target market (us). The only chiding I have seen from these gents has been directed to those who are "not" Elecraft but nevertheless attempt to steer certain posts away. Eric has stated numerous times that it's his ball and that he is the "cop" on the beat here. It is even posted under the Elecraft List Guidelines. http://www.elecraft.com/elecraft_list_guidelines.htm I think that any suggestions from CUSTOMERS not only SHOULD be welcomed, but actually ARE welcomed by both Eric and Wayne. Their recognition of commerce as a two-way street is commendable and worthy of high praise. I laud their approach and their "stick-to-it-ness" on that front. Requesting that their self-acknowledged "list of enhancements/fixes" be made public is simply the act of highly engaged customers asking for an even closer relationship. It is not "telling" or "demanding" anything and, IMHO, it is NOT running "their business." As always, Wayne and Eric are free to accept such input or not. Equally, THEY are available to tell us to cram it or not. So far, I have only seen welcoming comments from these two gentlemen. Hence, I feel that all posters on the Elecraft reflector are justified in posting their wishes, desire, found faults, etc...all of which will only enhance the supplier-customer relationship. OK...putting my soapbox away for now. Respectfully submitted.... de Doug KR2Q _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
