Despite what must be hectic times at Elecraft with the development of the K3, support for their existing line is still going strong.
Around labor day, I ordered probably 10 kits from Elecraft. Many were mini-modules but there were a few kits for my newly built K2 #6233. When the kits arrived, I did a quick check against the invoice to make sure I had all my kits but hadn't done an in depth inventory of all the parts in each kit. I do this level of inventory as I build each kit. Happy that I had all kits, I left them in the shipping container and put the box under my desk. Over the past few weeks since receiving the shipment, I reached into the box and pulled out a kit and proceeded to build them one at a time. One of the kits I ordered was the KAT2. This Wednesday morning, I reached into the box to find it, the KAT2, was my last kit. As I unpacked all the parts from the KAT2 into a shallow Tupperware container, I quickly noticed a problem. "Where the heck are my relays?" I said to myself. Frantically, I searched the shipping container.. it was clear there were no relays to be found. At 11:35AM (EST), I sent an email off to Lisa, cc'ing the parts department, explaining my problem. At this time, I hadn't asked her to make it right or anything. I just told her the relays were no where to be found and closed the email with a humble "Please advise.". At 12:59 PM (EST), I have a reply from Lisa saying "Our apologies for the missing relays. I have forwarded your email to our parts department who will get them out to you right away.". I said to myself, that'll be fine, and expected to receive them the middle of next week. However, today, two days later, I walk out to the mailbox to find a Priority Mail envelope from Aptos, CA with all 18 of my missing relays inside. So here it is, now 12:55pm, less than 48 hours (by 4 minutes) from the time Lisa said the parts will be on the way and I have my parts. I am very happy and the slobbering iron is warming up as I finish this email. Tomorrow, FedEx is brining me an XV50 and K60XV so I will have a nice weekend full of slobbering. -- JT Croteau, N1ESE - Manchester, NH (FN42gx) _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
