https://www.sfchronicle.com/business/networth/article/Tesla-left-car-buyer-out-in-the-cold-14966595.php
Tesla left car buyer out in the cold
Jan. 11, 2020  Kathleen Pender

[images  / Ellen Fader
https://s.hdnux.com/photos/01/07/74/21/18859106/9/gallery_xlarge.jpg
Tesla customers lined up at the company’s plant in Fremont on New Year’s
Eve.  1of6Tesla customers lined up at the company’s plant in Fremont on New
Year’s Eve

https://s.hdnux.com/photos/01/07/74/21/18859108/5/gallery_xlarge.jpg
2of6Tesla customers lined up at the company’s plant in Fremont on New Year's
Eve, hoping to take delivery of a car before a federal tax credit on Tesla
electric vehicles expired at the end of 2019

https://s.hdnux.com/photos/01/07/74/21/18859107/5/gallery_xlarge.jpg
3of6Tesla handed out toy cars like this one to people waiting for delivery
of a real model on New Year’s Eve at the Fremont factory

https://s.hdnux.com/photos/01/07/74/21/18859103/5/gallery_xlarge.jpg
4of6Tesla customers lined up at the company’s plant in Fremont on New Year’s
Eve

https://s.hdnux.com/photos/01/07/75/22/18863248/7/gallery_xlarge.jpg
5of6 Ellen Fader prepares to commute to work in her new Tesla Model 3 in
Oakland that was delivered too late to get the tax credit. / Paul Chinn /
The Chronicle

https://s.hdnux.com/photos/01/07/75/22/18863249/5/gallery_xlarge.jpg
6of6 Fader shows the toy Tesla she got after waiting in the cold on New
Year’s Eve.  Ellen Fader displays a toy model of a Tesla Model 3 in Oakland.
She received the model on New Year’s Eve while waiting at the Tesla plant in
Fremont for the real one she was promised. The car was not delivered before
midnight, and Fader missed out on a federal tax credit that expired at the
end of 2019. Fader finally took delivery of her car on Tuesday, Jan. 7. /
Paul Chinn / The Chronicle


share
https://twitter.com/elonmusk/status/1211779406676611073
    Evelyn Janeidy Arevalo @JaneidyEve · Dec 30, 2019
    Replying to @elonmusk
    So does that mean you will spend New Year's Eve at Boca Chica? 🎇

    Buff Mage
    @elonmusk
    Headed to Tesla Fremont factory tomorrow to help with vehicle deliveries
    4:41 PM - Dec 30, 2019
]

Instead of partying on New Year’s Eve, hundreds of people who had ordered
Teslas for delivery before a federal tax credit expired after Dec. 31 lined
up at the company’s Fremont plant to pick up their cars.

The atmosphere was festive: People were handing out water, snacks, toy
Teslas and tickets to a food truck. The day before, Tesla CEO Elon Musk
tweeted [
https://twitter.com/elonmusk/status/1211779406676611073
] that he was “headed to Tesla Fremont factory tomorrow to help with vehicle
deliveries,” which earned him accolades from followers.

But the event was not so rewarding for people who went home after midnight
without a car or a tax credit after waiting in line for hours in the cold.
Ellen Fader of Oakland was one of them.

When Fader put a deposit down on a Tesla Model 3 at the Walnut Creek store
on Nov. 27, she told the salesman she needed to pick up the vehicle before a
$1,875 federal tax credit expired after Dec. 31.

The federal tax credit for an electric vehicle starts phasing out after its
manufacturer has sold 200,000 electric vehicles in the United States. The
credit for Teslas, originally $7,500, started shrinking on Jan. 1, 2019, and
went to zero after 2019.

The last week of November, Tesla reportedly sent emails to potential
customers that said, “Place your order and take delivery by December 31,
2019 to be eligible for the federal tax credit. Orders placed near the end
of the year are not guaranteed to be delivered by December 31.”

During her test drive, Fader told the salesman she was flying back East on
Dec. 17 and was concerned about getting the credit. The next day, she
received an email from the salesman that said, “Once the financing is
complete, it is my job to track a car for you by the 17th before you leave
for the East Coast.”

When she didn’t hear back, she emailed the salesman on Dec. 13, asking for
an estimated delivery date. He responded, “ETA is about the 20th.”

Fader decided to fly to New Jersey as planned on the 17th, but come home
early to get the tax credit.

On Dec. 18, she got a text saying she could pick up her car on Dec. 19 and
should either confirm the appointment or request a call back. When she got a
call back, “I asked about a Dec. 30 or 31 pickup date. They told me not to
worry and that I should contact them when I got back,” Fader said.

She paid about $300 to change her return ticket to Saturday, Dec. 28.

On the morning of Dec. 30, she started calling “any Tesla number I could
find.” She finally reached a person who said she had an appointment to pick
up her car on New Year’s Eve at 8 p.m. at the Tesla factory in Fremont.

She called a friend she was supposed to meet for New Year’s Eve dinner. The
friend, Ann-Marie Hogan, agreed to accompany Fader to the factory.

When they got to the plant a little before 8, they were stunned to see
hundreds of people waiting in line. “Everyone I asked had an 8 p.m.
appointment,” Fader said.

After checking in, the pair waited outdoors for almost four hours, Fader in
a dress and light jacket. “I got dressed up for the Tesla,” she said.

While Fader stood in line, Hogan tried to find out what was happening.
“There were plenty of young interns or volunteers, as they called
themselves, to give us drinks, little snacks, but basically no communication
or completely contradictory information from anyone who had any actual
knowledge,” Hogan said.

Neither woman saw Musk. They did see people driving away in new Teslas.

“When I got to the door of the warehouse, it was quarter to 12,” Fader said.
“They directed me to a person who was looking up registration numbers that
we got when we put our deposit down.” But they couldn’t find her paperwork.

“We were told that they couldn’t print the paperwork, that there weren’t
enough printers, that there weren’t enough people who understood how to use
the printer,” Hogan said.

Fader was directed to wait in a room until her paperwork was found. But when
she got there, she saw at least 100 people ahead of her waiting for
paperwork.

Saving on an electric vehicle

Although Teslas no longer qualify for a federal tax credit, other electric
vehicles still do. People who buy a new all-electric vehicle or plug-in
hybrid can get a tax credit of up to $7,500, depending on its size and
battery capacity.

It’s not available if you lease a car, but “it is typically factored into
the price of the lease itself,” said Ronald Montoya, senior consumer advice
editor with Edmunds.com.

After a carmaker has sold 200,000 electric vehicles, the credit for all its
models is cut in half, then in half again, then to zero over 12 months.
General Motors is the only other maker to hit 200,000; its reduced credits
expire after March 31.

For federal credits: www.fueleconomy.gov/feg/taxevb.shtml

Many states, local agencies and utilities also have electric-vehicle
incentives, some for people who lease.

A California Air Resources Board program provides rebates for the purchase
or lease of new eligible zero-emission vehicles. The standard rebate is
$1,000 for a plug-in hybrid, $2,000 for a battery electric and $4,500 for a
fuel-cell vehicle.

Low- and middle-income consumers can get a higher rebate. No rebate is
available (except on fuel-cell vehicles) if your gross income, including
tax-exempt income, is above $150,000 (single), $204,000 (head of household)
or $300,000 (married filing jointly).

The state made some changes to the program effective Dec. 2. It stopped
rebates for plug-in hybrids and all-electric cars that cost more than
$60,000, including high-end Teslas.

The Tesla Model 3 is still eligible for a $2,000 rebate.

For more information on the Clean Vehicle Rebate Project:
https://cleanvehiclerebate.org

For information on other incentives in California, including from utilities:
https://cleanvehiclerebate.org/eng/ev/incentives

For state incentives nationwide: https://afdc.energy.gov/laws/state

The pair waited at the plant until 12:30 a.m, then left without a car,
except a toy Tesla.

“My wild guess is that it was so important to Tesla to make the fourth
quarter numbers, that they gave 8 p.m. appointments to a wildly unrealistic
number of people, and then didn’t provide the staffing to make it happen,”
Hogan said in an email.

Neither Tesla nor Fader’s salesman responded to requests for comment.

Despite losing the tax credit, Fader still wanted a Tesla because of the
safety and self-driving features. And she may qualify for a $2,000
electric-vehicle rebate from the state.

Fader finally got the car delivered on Tuesday. The man who delivered it
said he had just delivered another Tesla to someone who waited in line on
New Year’s Eve.

Fader said she was offered no apology or accommodation for her long, cold
wait and losing the tax credit. The delivery man suggested she ask for
rubber floor mats.
[© sfchronicle.com]


+
https://mashable.com/article/tesla-federal-ev-tax-credit-runs-out-2020/
End of an era: 2020 brings Tesla's federal tax credit to zero
Dec 26, 2019 - The federal EV tax credit is the first to run out for
electric carmaker Tesla on Dec. 31. By 2020 the subsidy will be zero dollars
for Tesla ...
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