Exchange 2K and MS CRM Router issue

Our company is testing Microsoft's CRM application, the problem we seem to be having deals with the CRM router service. We can send email through the CRM and recieve via Outlook but the message never makes it back to CRM. We currently have an escalated case with Microsoft and they have yet

Sort of OT: but not CRM

We have a Horrible CRM package in house, and I would would suspect that Exchange ( w/ a few 3rd party addons) can do all that the Exec's would ask for. 1. Time Tracking and reporting. 2. Contact Management. 3. Fax tracking (I send a fax to a customer (Through exchange) a link to that fax

CRM

We have a Horrible CRM package in house, and I would would suspect that Exchange ( w/ a few 3rd party addons) can do all that the Exec's would ask for. 1. Time Tracking and reporting. 2. Contact Management. 3. Fax tracking (I send a fax to a customer (Through exchange) a link to that fax