We have a Horrible CRM package in house, and I would would suspect that Exchange ( w/ a few 3rd party addons) can do all that the Exec's would ask for. 1. Time Tracking and reporting. 2. Contact Management. 3. Fax tracking (I send a fax to a customer (Through exchange) a link to that fax and a record of that communication is kept) 4. E-mail tracking (same as above but e-mail instead of Fax) 5. Extensive Notes w/ contacts as well as user tracking for notes.
Questions: 1. Does anyone have any experience with CRM's and Outlook/Exchange integration 2. Does anyone have any experience with using Exchange for this? 3. What 3rd party tools would you recommend Thanks for your help, Joshua Joshua Morgan PROFITLAB Network Engineer [EMAIL PROTECTED] "One is glad to be of service " --Robin Williams (Bicentennial Man)-- _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
