I would love to see a more hybrid kind of management approach, where a
mix of N.A. or European customer service and consumer awareness was
mixed with the usually superior manufacturing and quality control of
goods produced in places like Japan.
Art
I just realized, to a great extent,
Julian wrote:
He actually said if you send it back, we'll just send it back
to you the same. He also said I don't know the details of how it was
checked, and you can't talk to the service people directly, you have to
talk to me and I am only a support person as well as It is within
Julian Robinson [EMAIL PROTECTED] wrote:
I rang them and complained bitterly, but the level of their insight and
dedication of the first line help desk is not sufficient to match the
nature of the problem. (IN Australia Nikon is sold and serviced by
Maxwell
Photo Optics who don't really have
To the best of my knowledge, at least here in Canada, the same division
that handles the camera repairs also handles the digital scanner
repairs. These days, most cameras (including Nikon's) use more
electronic circuitry than mechanical parts, so it wouldn't be a stretch
that both camera and
this. But they sometimes
misplace their egos, just as others of us do. A word to the wise. Does the
name Bridgestone mean anything?
Best regards--LRA
From: Arthur Entlich [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Subject: Re: filmscanners: Nikon Service
Date: Fri, 20
On Wed, 18 Jul 2001 16:26:51 -0400 (EDT) Raphael Bustin
([EMAIL PROTECTED]) wrote:
Can you honestly say that any one brand is more
or less prone to reliability or service headaches
than the others?
Nope. There's anecdotal reports aplenty, but no way of weighting the
On Thu, 19 Jul 2001, Tony Sleep wrote:
On Wed, 18 Jul 2001 16:26:51 -0400 (EDT) Raphael Bustin
([EMAIL PROTECTED]) wrote:
Can you honestly say that any one brand is more
or less prone to reliability or service headaches
than the others?
Nope. There's anecdotal reports
rafeb wrote:
I don't give a rat's ass about your observations
on this topic,
I stand behind my statements.
Even with your nice expensive Nikon scanner, I STILL own a lot more
Nikon equipment dollar per dollar than you do, and I can speak with
years of experience with their equipment as to
Rafe wrote:
I'd be curious to know, among veteran film-
scanner users, whether there's any brand
loyalty at all. Anybody out there buy the
same brand twice?
I'm every bit as brand loyal as the brands (and suppliers) are loyal to me
and my goals. If it works like it's supposed to work, I'll
On Thu, 19 Jul 2001, Arthur Entlich wrote:
rafeb wrote:
I don't give a rat's ass about your observations
on this topic,
I stand behind my statements.
Apparently not, Art. You have yet to answer
my simple question.
Even with your nice expensive Nikon scanner, I STILL own a
On Thu, 19 Jul 2001, Lynn Allen wrote:
Rafe wrote:
I'd be curious to know, among veteran film-
scanner users, whether there's any brand
loyalty at all. Anybody out there buy the
same brand twice?
I'm every bit as brand loyal as the brands (and suppliers) are loyal to me
and my
Even with your nice expensive Nikon scanner, I STILL own a lot more
Nikon equipment dollar per dollar than you do, and I can speak with
years of experience with their equipment as to what has happened to the
quality of the stuff and their repair service.
What Nikon equipment do you own, Art?
Title: RE: filmscanners: Nikon Service
I spent A LOT of time on the phone with Nikon tech support when I had my first LS-8000. As a software engineer/dba with a lot of hardware experience, I've had a lot of experience with tech support in other areas. Finally, I've done my part to help Nikon
I'm on my third film scanner, and have never bought
the same brand twice, but this was certainly not due
to dissatisfaction with the product's reliability. It
is more due to the product selection/price at each
purchase. I started out with an original HP Photosmart
scanner and moved up to a Canon
PROTECTED]
Subject:RE: filmscanners: Nikon Service
Even with your nice expensive Nikon scanner, I STILL own a lot more
Nikon equipment dollar per dollar than you do, and I can speak with
years of experience with their equipment as to what has happened to the
quality of the stuff
On Thu, 19 Jul 2001, Austin Franklin wrote:
Does Nikon have any web based support for the scanners? If so, what's the
URL? I did find NikonNet (real obvious that this is a link to support
;-/ ) and then NikonTech (very buried, and surrounded by a lot of stuff
that has nothing to do with
On Tue, 17 Jul 2001 21:40:02 -0700 Arthur Entlich ([EMAIL PROTECTED])
wrote:
Nikon is having to deal with me. I own a lot of their stuff, and it
has and does continue to breakdown (after it was serviced by them, BTW).
Ah, now I understand : legitimate user feedback, therefore :)
Regards
At 09:37 PM 7/17/01 -0700, Art wrote:
From my read on this,
I don't give a rat's ass about your observations
on this topic, Art. I can browse the internet as
well as the next Tom, Dick or Harry, and don't need
your help to form my opinions on such matters.
Have you owned a Nikon scanner?
On Wed, 18 Jul 2001 08:18:17 -0400 rafeb ([EMAIL PROTECTED]) wrote:
It's not my job to refute your unfounded
statements. You made the statement; YOU
provide the facts to back them up.
Not wishing to pour petrol on troubled waters, but Nikon does have some
'previous' :-
(i)the
On Wed, 18 Jul 2001, Tony Sleep wrote:
On Wed, 18 Jul 2001 08:18:17 -0400 rafeb ([EMAIL PROTECTED]) wrote:
It's not my job to refute your unfounded
statements. You made the statement; YOU
provide the facts to back them up.
Not wishing to pour petrol on troubled waters, but
I hate to rain on your parade, and I honestly hope your scanner
continues to give you great service, BUT, don't you think that it should
not have been necessary to have your scanner sent back to you in
basically a broken state? And do you not also think that it was during
their first repair
On Tue, 17 Jul 2001 01:38:51 -0700 Arthur Entlich ([EMAIL PROTECTED])
wrote:
I hate to rain on your parade, and I honestly hope your scanner
continues to give you great service, BUT, don't you think that it should
not have been necessary to have your scanner sent back to you in
basically
Of course they should have fixed it right the first time.
Their nominal procedure is to send it to QC after it is 'repaired', and
before shipping. Obviously, the bad focus is something that was missed by
two separate people. As for damaging something, I don't know. I would
guess that when
Tony Sleep wrote:
On Tue, 17 Jul 2001 01:38:51 -0700 Arthur Entlich ([EMAIL PROTECTED])
wrote:
I hate to rain on your parade, and I honestly hope your scanner
continues to give you great service, BUT, don't you think that it should
not have been necessary to have your scanner sent
From my read on this, their service is at least equally as bad, while
costing more, as do their scanners. Further, they tend to maintain an
arrogant attitude about consumer complaints when the repairs are not up
to standard.
If you think my comment is inaccurate, feel free to spend your time
Glad to hear it all worked out well!
extension, in case something goes wrong with the repair. I think I'm home
free right now, and I now have over a dozen rolls to get developed, and
scanned.
That will keep you busy - considering it's taken me two weeks to scan two
rolls of film in my spare
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