Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Frankly, I think it borders on false advertising. When one buy a Suite, or the Master Collection, obviously you're getting some kind of bundled deal, but it still feels like you're buying a set of *individual* applications all at once, not a single product consisting of components. I think most people (and I've asked around a little and gotten agreement) think of it as an affordable way to buy a set of apps that they would have bought individually otherwise, and an easy no-brainer sort of way to get all the apps appropriate to your area of focus, eg Web. But it never even occurred to me that my copy of Flash (or Photoshop or Illustrator) was from that point on locked in to the entire Suite, nor does Adobe make any effort to clarify that at the time of purchase. And as I said before, now would be a good time for Adobe to encourage upgrades to Flash CS5 by any means necessary, given that the software's survival will be largely dependent on the success of AIR for Android, multitouch, etc, eg, all the things you can't do unless you upgrade. Anyhoo, that's my 2¢ of whining .m On Sun, Jun 20, 2010 at 6:40 PM, Glen Pike postmas...@glenpike.co.uk wrote: That's shockingly bad customer service - someone needs a slapping for creating that policy because it is far more likely to alienate customers at a time when people's pockets are not so deep... I have been lucky with customer support so far, so maybe you encountered an idiot... Come on Adobe, get your policies right, or at least consistent! Glen Keith Reinfeld wrote: The Adobe rep, with whom I conducted an online chat when I had this issue, said policy. And wouldn't budge. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of Glen Pike Sent: Sunday, June 20, 2010 4:09 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Hi, That's really strange because recently we upgraded at work from CS3 Master Collection to Flash CS4. We got lucky by upgrading a week before CS5 was announced, so qualified for the free upgrade to Flash CS5 - had no problems with this, but we did do it through the Volume Licensing site with a Corporate License rather than normal. I would hope and expect that this is a bug rather than a policy thing, but good luck sorting it out. GLen ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Frankly, I think it borders on false advertising. When one buy a Suite, or the Master Collection, obviously you're getting some kind of bundled deal, but it still feels like you're buying a set of *individual* applications all at once, not a single product consisting of components. I think most people (and I've asked around a little and gotten agreement) think of it as an affordable way to buy a set of apps that they would have bought individually otherwise, and an easy no-brainer sort of way to get all the apps appropriate to your area of focus, eg Web. But it never even occurred to me that my copy of Flash (or Photoshop or Illustrator) was from that point on locked in to the entire Suite, nor does Adobe make any effort to clarify that at the time of purchase. And as I said before, now would be a good time for Adobe to encourage upgrades to Flash CS5 by any means necessary, given that the software's survival will be largely dependent on the success of AIR for Android, multitouch, etc, eg, all the things you can't do unless you upgrade. Anyhoo, that's my 2¢ of whining .m On Sun, Jun 20, 2010 at 6:40 PM, Glen Pike postmas...@glenpike.co.uk wrote: That's shockingly bad customer service - someone needs a slapping for creating that policy because it is far more likely to alienate customers at a time when people's pockets are not so deep... I have been lucky with customer support so far, so maybe you encountered an idiot... Come on Adobe, get your policies right, or at least consistent! Glen Keith Reinfeld wrote: The Adobe rep, with whom I conducted an online chat when I had this issue, said policy. And wouldn't budge. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of Glen Pike Sent: Sunday, June 20, 2010 4:09 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Hi, That's really strange because recently we upgraded at work from CS3 Master Collection to Flash CS4. We got lucky by upgrading a week before CS5 was announced, so qualified for the free upgrade to Flash CS5 - had no problems with this, but we did do it through the Volume Licensing site with a Corporate License rather than normal. I would hope and expect that this is a bug rather than a policy thing, but good luck sorting it out. GLen ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
I found the info about not upgrading from CS- single product on the upgrade page for Flash. That sucks, good job we got lucky upgrading from Master CS3 to Flash CS4 with free PAU to Flash CS5 before someone changed the rules - maybe you can cite that as a a precedent and claim foul to Adobe. Looks like a few people on the forums have found they have been shafted too. And then Adobe wonder why their sales go down... On 21/06/2010 14:51, Matt S. wrote: ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
RE: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Matt, Based on my personal experience the answer to your question is no. I wanted to upgrade - just Flash - I figured I have Flash, it came with Studio 8. The Flash upgrade install would not accept as valid the serial number from a 'bundled' product for a 'point' product, i.e. Studio 8 to just Flash CS4. I had to return Flash CS4 and upgrade to a bundled suite. (It would have cost more to buy Flash CS4 alone!) I suggest that you contact an Adobe rep directly to be certain what their current policy is. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of DONALD TALCOTT Sent: Saturday, June 19, 2010 3:57 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Yes you can upgrade to Flash Professional CS5 from from Adobe Flash CS4 Professional or CS3 Professional or Macromedia Flash Professional 8 or Basic 8 for $199.00. http://www.adobe.com/products/flash/?promoid=BPDEE If you use the complete CS4 Suite, and you upgrade any other components at a latter date, this is an expensive way to go. It is a trap, but it is always better/cheaper to upgrade the complete suite. On 6/19/10 3:04 PM, Matt S. mattsp...@gmail.com wrote: If you've purchased the Master collection of CS4, is it possible to just upgrade Flash to CS5 without upgrading the whole Collection? Adobe has all sorts of upgrade eligibility crap on their site but its not clear whether there is a way to just upgrade single products within a Suite. Anyone here know the scoop on that? Thanks, .m ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Yeah, thats what I was afraid of, and unfortunately I already purchased the single upgrade. My SN kept getting rejected, so I started doing some research, and asked the list about it because I was hoping I was wrong. Well, that's completely retarded! At this point Adobe should be thanking their lucky stars for anyone who bothers to upgrade to Flash Cs5, by whatever channel, given the ongoing shooting war with Apple. Was the return process easy at least? .m On Sun, Jun 20, 2010 at 2:41 AM, Keith Reinfeld keithreinf...@comcast.net wrote: Matt, Based on my personal experience the answer to your question is no. I wanted to upgrade - just Flash - I figured I have Flash, it came with Studio 8. The Flash upgrade install would not accept as valid the serial number from a 'bundled' product for a 'point' product, i.e. Studio 8 to just Flash CS4. I had to return Flash CS4 and upgrade to a bundled suite. (It would have cost more to buy Flash CS4 alone!) I suggest that you contact an Adobe rep directly to be certain what their current policy is. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of DONALD TALCOTT Sent: Saturday, June 19, 2010 3:57 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Yes you can upgrade to Flash Professional CS5 from from Adobe Flash CS4 Professional or CS3 Professional or Macromedia Flash Professional 8 or Basic 8 for $199.00. http://www.adobe.com/products/flash/?promoid=BPDEE If you use the complete CS4 Suite, and you upgrade any other components at a latter date, this is an expensive way to go. It is a trap, but it is always better/cheaper to upgrade the complete suite. On 6/19/10 3:04 PM, Matt S. mattsp...@gmail.com wrote: If you've purchased the Master collection of CS4, is it possible to just upgrade Flash to CS5 without upgrading the whole Collection? Adobe has all sorts of upgrade eligibility crap on their site but its not clear whether there is a way to just upgrade single products within a Suite. Anyone here know the scoop on that? Thanks, .m ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Keith Reinfeld wrote: Matt, Based on my personal experience the answer to your question is no. I wanted to upgrade - just Flash - I figured I have Flash, it came with Studio 8. The Flash upgrade install would not accept as valid the serial number from a 'bundled' product for a 'point' product, i.e. Studio 8 to just Flash CS4. I had to return Flash CS4 and upgrade to a bundled suite. (It would have cost more to buy Flash CS4 alone!) I don't think their offer allows upgrade discounts for versions that isn't one major version older. ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
RE: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
I don't think their offer allows upgrade discounts for versions that isn't one major version older. Not true. You can currently upgrade from products as far back as Flash 8 and Studio 8. Just pick from the 'Product you own' list. The upgrade price goes up for older products. You can upgrade from an individual 'point' product to a bundled product but not from a bundled product to an individual product. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
RE: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Was the return process easy at least? Fairly easy. Just go into your account and find the link to make a return. They don't want you to physically return the disc but you have to fill out a Letter of Software Destruction. There should be a few brief e-mails while they decide to approve your request. It may take a couple weeks but watch your credit card statement to see that they have reversed the charge off your account. Good luck! Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of Matt S. Sent: Sunday, June 20, 2010 9:36 AM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Yeah, thats what I was afraid of, and unfortunately I already purchased the single upgrade. My SN kept getting rejected, so I started doing some research, and asked the list about it because I was hoping I was wrong. Well, that's completely retarded! At this point Adobe should be thanking their lucky stars for anyone who bothers to upgrade to Flash Cs5, by whatever channel, given the ongoing shooting war with Apple. Was the return process easy at least? .m On Sun, Jun 20, 2010 at 2:41 AM, Keith Reinfeld keithreinf...@comcast.net wrote: Matt, Based on my personal experience the answer to your question is no. I wanted to upgrade - just Flash - I figured I have Flash, it came with Studio 8. The Flash upgrade install would not accept as valid the serial number from a 'bundled' product for a 'point' product, i.e. Studio 8 to just Flash CS4. I had to return Flash CS4 and upgrade to a bundled suite. (It would have cost more to buy Flash CS4 alone!) I suggest that you contact an Adobe rep directly to be certain what their current policy is. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of DONALD TALCOTT Sent: Saturday, June 19, 2010 3:57 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Yes you can upgrade to Flash Professional CS5 from from Adobe Flash CS4 Professional or CS3 Professional or Macromedia Flash Professional 8 or Basic 8 for $199.00. http://www.adobe.com/products/flash/?promoid=BPDEE If you use the complete CS4 Suite, and you upgrade any other components at a latter date, this is an expensive way to go. It is a trap, but it is always better/cheaper to upgrade the complete suite. On 6/19/10 3:04 PM, Matt S. mattsp...@gmail.com wrote: If you've purchased the Master collection of CS4, is it possible to just upgrade Flash to CS5 without upgrading the whole Collection? Adobe has all sorts of upgrade eligibility crap on their site but its not clear whether there is a way to just upgrade single products within a Suite. Anyone here know the scoop on that? Thanks, .m ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Hi, That's really strange because recently we upgraded at work from CS3 Master Collection to Flash CS4. We got lucky by upgrading a week before CS5 was announced, so qualified for the free upgrade to Flash CS5 - had no problems with this, but we did do it through the Volume Licensing site with a Corporate License rather than normal. I would hope and expect that this is a bug rather than a policy thing, but good luck sorting it out. GLen ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
RE: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
The Adobe rep, with whom I conducted an online chat when I had this issue, said policy. And wouldn't budge. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of Glen Pike Sent: Sunday, June 20, 2010 4:09 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Hi, That's really strange because recently we upgraded at work from CS3 Master Collection to Flash CS4. We got lucky by upgrading a week before CS5 was announced, so qualified for the free upgrade to Flash CS5 - had no problems with this, but we did do it through the Volume Licensing site with a Corporate License rather than normal. I would hope and expect that this is a bug rather than a policy thing, but good luck sorting it out. GLen ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
That's shockingly bad customer service - someone needs a slapping for creating that policy because it is far more likely to alienate customers at a time when people's pockets are not so deep... I have been lucky with customer support so far, so maybe you encountered an idiot... Come on Adobe, get your policies right, or at least consistent! Glen Keith Reinfeld wrote: The Adobe rep, with whom I conducted an online chat when I had this issue, said policy. And wouldn't budge. Regards, Keith Reinfeld Home Page: http://keithreinfeld.home.comcast.net -Original Message- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders- boun...@chattyfig.figleaf.com] On Behalf Of Glen Pike Sent: Sunday, June 20, 2010 4:09 PM To: Flash Coders List Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5? Hi, That's really strange because recently we upgraded at work from CS3 Master Collection to Flash CS4. We got lucky by upgrading a week before CS5 was announced, so qualified for the free upgrade to Flash CS5 - had no problems with this, but we did do it through the Volume Licensing site with a Corporate License rather than normal. I would hope and expect that this is a bug rather than a policy thing, but good luck sorting it out. GLen ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Upgrading from Master Collection Cs4 - just Flash Cs5?
Yes you can upgrade to Flash Professional CS5 from from Adobe Flash CS4 Professional or CS3 Professional or Macromedia Flash Professional 8 or Basic 8 for $199.00. http://www.adobe.com/products/flash/?promoid=BPDEE If you use the complete CS4 Suite, and you upgrade any other components at a latter date, this is an expensive way to go. It is a trap, but it is always better/cheaper to upgrade the complete suite. On 6/19/10 3:04 PM, Matt S. mattsp...@gmail.com wrote: If you've purchased the Master collection of CS4, is it possible to just upgrade Flash to CS5 without upgrading the whole Collection? Adobe has all sorts of upgrade eligibility crap on their site but its not clear whether there is a way to just upgrade single products within a Suite. Anyone here know the scoop on that? Thanks, .m ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
