RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker

2009-12-10 Thread RJ Jacquez
http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: ri...@inficon.com [mailto:ri...@inficon.com] Sent: Thursday, December 10, 2009 8:01 AM To: RJ Jacquez Cc: framers@lists.frameusers.com Subject: RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hello RJ Já

RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker

2009-12-10 Thread rinch
" cc Subject RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend

RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker

2009-12-10 Thread RJ Jacquez
Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\D

Re: TCS2 - Unable to install RoboHelp plugin for FrameMaker

2009-12-09 Thread Art Campbell
First, Adobe provides free tech support for installation issues, and are often helpful once you wade through the phone hell. So I'd start there. My own first questions would be: Did you install, and are you running as a member of the Admin group? Did you check task or process manager to make sure