date:20170429

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Tammy Van Boening

And you have beachfront property in Arizona to sell, right? LOL!!!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com]
On Behalf Of Frank Stearns
Sent: Saturday, April 29, 2017 2:47 PM
To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
shout-out to Tech Support for being so responsive

On Sat, 29 Apr 2017, Tammy Van Boening wrote:

- snips -

> Now, if I could just figure out how to send them a big batch of my 
> homemade chocolate chip cookies when this is said and done!

I'll, uh, er, hand-deliver those, uh, cookies for you. Just send them to me;
I'm *completely* trustworthy when it comes to homemade cookies.

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! *** fra...@fsatools.com
1-435-275-8981  fsatools.com ___

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Frank Stearns


On Sat, 29 Apr 2017, Tammy Van Boening wrote:

- snips -

Now, if I could just figure out how to send them a big batch of my 
homemade chocolate chip cookies when this is said and done!


I'll, uh, er, hand-deliver those, uh, cookies for you. Just send them 
to me; I'm *completely* trustworthy when it comes to homemade cookies.


Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com  1-435-275-8981  fsatools.com
___

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Tammy Van Boening

Yes, it is. And I let them know that I sincerely appreciated the understanding 
and the effort. I have some clients still on 10 and 12, so I need to be able to 
share files easily w/ them. Just upgrading across the board is not an option.

Now, if I could just figure out how to send them a big batch of my homemade 
chocolate chip cookies when this is said and done!

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of techcommtools.com
Sent: Saturday, April 29, 2017 10:53 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a 
shout-out to Tech Support for being so responsive

That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 
issue so deeply!

-Matt

Matt R. Sullivan
Tech Comm Tools

online courses   |  you can 
book me 

FrameMaker - Creating and Publishing Content  

C: 714.585.2335 | m...@mattrsullivan.com  

   
@mattrsullivan 

  
LinkedIn 

  
Facebook 

> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening 
>  wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes 
> troubleshooting yesterday w/ me and even had me do a brand new never 
> before install of FM12 and the same issue - double-clicking any 
> graphic in FM10 or FM12 yields nothing. However, all other programs on 
> Windows 7 Ultimate work just as expected - absolutely no issues and I 
> can double-click any graphic that is NOT in an FM file and it opens 
> just fine in any program that I select as my default graphics editor. 
> But, once the same graphic is imported into an FM doc., 
> double-clicking yields nothing. The ONLY difference between my new 
> system and my other 2 systems that do not have/never had had this 
> issue is that my new system is Windows 7 Ultimate and the others are 
> Windows7 Professional. Yes, they are the same underlying base code, 
> but obviously, there is something that is different enough to cause 
> this problem and the tech support guy (didn't catch his name fully) 
> was wonderful and tested thoroughly and agreed that it was something 
> w/ FM. (And yes, a registry check indicated absolutely NO problems w/ 
> the registry either)
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was 
> quoted and they have assured me that they will be testing this and trying to 
> find a cause and a resolution and they will get back to me  by Tuesday, so 
> thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread techcommtools.com

That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 
issue so deeply!

-Matt

Matt R. Sullivan 
Tech Comm Tools

online courses   |  you can 
book me 

FrameMaker - Creating and Publishing Content
 

C: 714.585.2335 | m...@mattrsullivan.com  

   
@mattrsullivan 

  
LinkedIn 

  
Facebook 

> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening 
>  wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes 
> troubleshooting yesterday w/ me and even had me do a brand new never before 
> install of FM12 and the same issue - double-clicking any graphic in FM10 or 
> FM12 yields nothing. However, all other programs on Windows 7 Ultimate work 
> just as expected - absolutely no issues and I can double-click any graphic 
> that is NOT in an FM file and it opens just fine in any program that I select 
> as my default graphics editor. But, once the same graphic is imported into an 
> FM doc., double-clicking yields nothing. The ONLY difference between my new 
> system and my other 2 systems that do not have/never had had this issue is 
> that my new system is Windows 7 Ultimate and the others are Windows7 
> Professional. Yes, they are the same underlying base code, but obviously, 
> there is something that is different enough to cause this problem and the 
> tech support guy (didn't catch his name fully) was wonderful and tested 
> thoroughly and agreed that it was something w/ FM. (And yes, a registry check 
> indicated absolutely NO problems w/ the registry either) 
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was 
> quoted and they have assured me that they will be testing this and trying to 
> find a cause and a resolution and they will get back to me  by Tuesday, so 
> thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)

___

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Visit the list's homepage at  http://www.frameusers.com
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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Tammy Van Boening

HI Stefan,

All my files are referenced PNGs. Tech Support spent 45 minutes troubleshooting 
yesterday w/ me and even had me do a brand new never before install of FM12 and 
the same issue - double-clicking any graphic in FM10 or FM12 yields nothing. 
However, all other programs on Windows 7 Ultimate work just as expected - 
absolutely no issues and I can double-click any graphic that is NOT in an FM 
file and it opens just fine in any program that I select as my default graphics 
editor. But, once the same graphic is imported into an FM doc., double-clicking 
yields nothing. The ONLY difference between my new system and my other 2 
systems that do not have/never had had this issue is that my new system is 
Windows 7 Ultimate and the others are Windows7 Professional. Yes, they are the 
same underlying base code, but obviously, there is something that is different 
enough to cause this problem and the tech support guy (didn't catch his name 
fully) was wonderful and tested thoroughly and agreed that it was something w/ 
FM. (And yes, a registry check indicated absolutely NO problems w/ the registry 
either) 

Adobe Tech Support did call me immediately w/in the timeframe that I was quoted 
and they have assured me that they will be testing this and trying to find a 
cause and a resolution and they will get back to me  by Tuesday, so thank you 
for that! 

I will keep you in the loop and let you know.

Thanks!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Stefan Gentz
Sent: Saturday, April 29, 2017 8:18 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality?

Hi Tammy,

Are your PNGs embedded or referenced?

I have just tested this on my machine on Win 10 with FM 2017. With a referenced 
image, double-clicking the image in FM opens Photoshop. Then I changed in Win 
10 in the settings in "Choose default apps by file type" .png from Photoshop to 
Windows "Photos" app. Double-clicked the image in FM and it opens in ... 
Photos! Changing back to Photoshop: Et voilà, it opens in Photoshop again. I do 
not even need to restart FM for that.

Then I imported the same PNG with "Copy into document" (that is, not by 
reference). Now double-clicking the image does not open any editor anymore. 
Also the "Edit with" in the context menu is deactivated. This makes sense in 
some way, I guess.

Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Saturday, April 29, 2017 01:18
To: 'An email list for people using Adobe FrameMaker software.' 

Subject: Re: [Framers] Suddenly not working FM functionality?

I have called support and I am awaiting a call back. We shall see. I have not 
taken any Windows updates, etc. All was humming and then bang, but then the 
problem even exists w/ a brand new install of FM 12 on the same system, so the 
culprit is???

Thanks,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385=m76v68reoq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D=0
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: Friday, April 28, 2017 4:58 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality?

I'd call Adobe support. Or maybe just try resetting FrameMaker to its defaults 
by closing the app, deleting maker.ini, and restarting.

On Fri, Apr 28, 2017 at 3:51 PM, Tammy Van Boening 
 wrote:
> Yes, I did that. That is why when I double-click on a file outside of frame, 
> for example, a .png, it opens in snagit editor. It is just in this 
> installation of fm that I am having the issue.
>
> -Original Message-
> From: Framers
> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com@lists.frameuser
> s.com] On Behalf Of Robert Lauriston
> Sent: Friday, April 28, 2017 4:48 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> Have you used the Default Programs utility? On my Windows 7 system 
> it's on the Start menu after Devices and Printers.
>
> On Fri, Apr 28, 2017 at 3:38 PM, Tammy Van Boening 
>  wrote:
>> Windows 7 Ultimate on the new system and Windows 7 Professional on

Re: [Framers] Suddenly not working FM functionality?

2017-04-29 Thread Stefan Gentz

Hi Tammy,

Are your PNGs embedded or referenced?

I have just tested this on my machine on Win 10 with FM 2017. With a referenced 
image, double-clicking the image in FM opens Photoshop. Then I changed in Win 
10 in the settings in "Choose default apps by file type" .png from Photoshop to 
Windows "Photos" app. Double-clicked the image in FM and it opens in ... 
Photos! Changing back to Photoshop: Et voilà, it opens in Photoshop again. I do 
not even need to restart FM for that.

Then I imported the same PNG with "Copy into document" (that is, not by 
reference). Now double-clicking the image does not open any editor anymore. 
Also the "Edit with" in the context menu is deactivated. This makes sense in 
some way, I guess.
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Saturday, April 29, 2017 01:18
To: 'An email list for people using Adobe FrameMaker software.' 

Subject: Re: [Framers] Suddenly not working FM functionality?

I have called support and I am awaiting a call back. We shall see. I have not 
taken any Windows updates, etc. All was humming and then bang, but then the 
problem even exists w/ a brand new install of FM 12 on the same system, so the 
culprit is???

Thanks,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385=m76v68reoq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D=0
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: Friday, April 28, 2017 4:58 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality?

I'd call Adobe support. Or maybe just try resetting FrameMaker to its defaults 
by closing the app, deleting maker.ini, and restarting.

On Fri, Apr 28, 2017 at 3:51 PM, Tammy Van Boening 
 wrote:
> Yes, I did that. That is why when I double-click on a file outside of frame, 
> for example, a .png, it opens in snagit editor. It is just in this 
> installation of fm that I am having the issue.
>
> -Original Message-
> From: Framers
> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com@lists.frameuser
> s.com] On Behalf Of Robert Lauriston
> Sent: Friday, April 28, 2017 4:48 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> Have you used the Default Programs utility? On my Windows 7 system 
> it's on the Start menu after Devices and Printers.
>
> On Fri, Apr 28, 2017 at 3:38 PM, Tammy Van Boening 
>  wrote:
>> Windows 7 Ultimate on the new system and Windows 7 Professional on the old 
>> system.
>>
>> Geez, would that really make a difference? They are both Win 7, 64-bit, and 
>> all other programs between the two work identically.
>>
>> Tammy Van Boening
>> Owner/Principal
>> Spectrum Writing, LLC
>> https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritin
>> gllc.com=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5
>> a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385=m76v68re
>> oq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D=0
>> 303-840-1744 (Mountain Time)
>>
>> -Original Message-
>> From: Framers
>> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com@lists.frameuse
>> rs.com] On Behalf Of Robert Lauriston
>> Sent: Friday, April 28, 2017 4:33 PM
>> To: An email list for people using Adobe FrameMaker software. 
>> 
>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>
>> Same version of Windows on both machines?
>>
>> On Fri, Apr 28, 2017 at 3:16 PM, tammyvb  
>> wrote:
>>>
>>>
>>> I ran crap cleaner in rebooted no luck still in fm10 I also installed FM 12 
>>> just to see if there would be an issue with it and the same thing as FM12. 
>>> An image will not open when I double--click it. I can't imagine what's 
>>> going on in this new system to start causing these problems all of a sudden 
>>> but I'm at my wit's end.
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon the typos!
>>>
>>>  Original message 
>>> From: tammyvb 
>>> Date: 4/28/17  4:02 PM  (GMT-07:00)
>>> To: "An email list for people using Adobe FrameMaker software."
>>> 
>>> Subject: Re: [Framers] Suddenly not working FM functionality?
>>>
>>>
>>>
>>> I know crap cleaner I trust that tool thanks Matt I'll give it a 
>>> shot
>>>
>>>
>>> Sent from my Verizon 4G LTE smartphonePardon

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

Re: [Framers] Suddenly not working FM functionality?

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