RE: FM 12 + RH 11 OR WebWorks ePublisher

2014-03-15 Thread Keith Soltys
I’m running WebWorks on a six-year-old quad-core Pentium with 2 GB RAM under 
Windows XP, with my books and projects stored on our network, and have never 
found performance to be a serious issue. Mind you, my largest document is only 
about 300 pages if printed.

I don’t think getting stationery or templates set up correctly is any more time 
consuming in WebWorks than it would be in RoboHelp or in the Publish module of 
Frame 12. Most of the work is mapping your document’s styles to the proper 
online format, which is a similar process in all three programs. If you have 
manual customizations (tweaks to CSS or scripts made outside of the GUI), it’s 
true that update releases can cause problems, but recent versions of WebWorks 
make it pretty straightforward to find the source of any problems.

Regards
Keith



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of gr...@hedgewizard.net
Sent: Thursday, March 13, 2014 10:48 AM
To: framers@lists.frameusers.com
Subject: Re: FM 12 + RH 11 OR WebWorks ePublisher

ePub is quite good at creating PDFs, but there are a couple of caveats:
1. It does not work on a remote Citrix desktop.  (I suspect that it might have 
problems with others, but have no experience with them)
2. It *really* wants a modern system with lots of RAM (8GB ) and drive space.  
It will work on lesser machines, but you might as well go see a movie while you 
are waiting.

Finally: It takes quite a while to get the stationery (templates) set up 
correctly, and there are problems with the stationery for one release not 
always working with another release (or update).

Grant

 On March 12, 2014 at 3:00 PM Robert Lauriston 
 rob...@lauriston.commailto:rob...@lauriston.com wrote:

 As long as you're evaluating alternatives, you should check out
 WebWorks ePublisher. It can use Word, FrameMaker, and/or DITA as
 source and the output. I haven't looked at its PDF output since my
 source was in FrameMaker, but it kicked RoboHelp 10 to the curb as far
 as web help.

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Re: FM 12 + RH 11 OR WebWorks ePublisher

2014-03-15 Thread Robert Lauriston
Are you speaking specifically about PDF there? I found the web help
stationery usable pretty much out of the box.

On Thu, Mar 13, 2014 at 7:47 AM, gr...@hedgewizard.net
gr...@hedgewizard.net wrote:
 ePub is quite good at creating PDFs, but there are a couple of caveats:
...

 Finally: It takes quite a while to get the stationery (templates) set up
 correctly, and there are problems with the stationery for one release not
 always working with another release (or update).
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RE: FM 12 + RH 11 OR WebWorks ePublisher

2014-03-15 Thread gr...@hedgewizard.net
Hey Keith—
I'm pleased to read that ePub is working for you.  I don't find it a *bad* tool,
just problematic (and every tool has its own problems).

I was reporting on the experience I and the other writers at my current employer
have found; which was that the more local you could make things, the better.
I don't know what my coworkers are using (I'm remote), but I do know that they
are laptops.  I'm running a mid-level i5 Quadcore with 16GB RAM and multiple TB
of disk space.
We have found that what takes me 5 min takes them 60+ min. (1300pp), and about 2
min/45 min (800pp, but more graphics (PNGs).

As for the template/stationery issue, again, I have to go by the problems the
writer who is our dedicated person for that has discussed with me, and the fact
that we are having to run two different versions of ePubExpress because of
licencing issues (and corporate bean counting); and that either the stylesheet
writer will need to keep two separate style sheets in sync, or some writers will
be able to process only some docs (and others, others).

The company is actually working at dropping all copies of FM and WebWorks, and
moving to DITA (SDL+XMetaL).  I will say that the stylesheet issues there are
currently *much* worse than with FM/WWP, mostly because the company has
contracted with some third party to control them.  $ for any change, so
changes only happen every 6 mo or so. Somebody related to upper management must
have needed work, or had a cousin who did. grin


 On March 13, 2014 at 1:39 PM Keith Soltys keith.sol...@tmx.com wrote:
 
 
  I’m running WebWorks on a six-year-old quad-core Pentium with 2 GB RAM under
 Windows XP, with my books and projects stored on our network, and have never
 found performance to be a serious issue. Mind you, my largest document is only
 about 300 pages if printed.
 
 
 
  I don’t think getting stationery or templates set up correctly is any more
 time consuming in WebWorks than it would be in RoboHelp or in the Publish
 module of Frame 12. Most of the work is mapping your document’s styles to the
 proper online format, which is a similar process in all three programs. If you
 have manual customizations (tweaks to CSS or scripts made outside of the GUI),
 it’s true that update releases can cause problems, but recent versions of
 WebWorks make it pretty straightforward to find the source of any problems.
 
 
 
  Regards
 
  Keith
 
 
 
 
 
 
 
  From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 gr...@hedgewizard.net
  Sent: Thursday, March 13, 2014 10:48 AM
  To: framers@lists.frameusers.com
  Subject: Re: FM 12 + RH 11 OR WebWorks ePublisher
 
 
 
  ePub is quite good at creating PDFs, but there are a couple of caveats:
 
  1. It does not work on a remote Citrix desktop.  (I suspect that it might
 have problems with others, but have no experience with them)
 
  2. It *really* wants a modern system with lots of RAM (8GB ) and drive
 space.  It will work on lesser machines, but you might as well go see a movie
 while you are waiting.
 
 
 
  Finally: It takes quite a while to get the stationery (templates) set up
 correctly, and there are problems with the stationery for one release not
 always working with another release (or update).
 
 
 
  Grant
 
 
   On March 12, 2014 at 3:00 PM Robert Lauriston rob...@lauriston.com
   mailto:rob...@lauriston.com  wrote:
  
   As long as you're evaluating alternatives, you should check out
   WebWorks ePublisher. It can use Word, FrameMaker, and/or DITA as
   source and the output. I haven't looked at its PDF output since my
   source was in FrameMaker, but it kicked RoboHelp 10 to the curb as far
   as web help.
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Re: FM 12 + RH 11 OR WebWorks ePublisher

2014-03-15 Thread gr...@hedgewizard.net
I wasn't around for the OOB version, so I don't know how much work needed to be
done for the initial setup; I just know by anecdote that maintenance for both
was apparently a PITA for the person responsible.

 On March 13, 2014 at 2:33 PM Robert Lauriston rob...@lauriston.com wrote:


 Are you speaking specifically about PDF there? I found the web help
 stationery usable pretty much out of the box.

 On Thu, Mar 13, 2014 at 7:47 AM, gr...@hedgewizard.net
 gr...@hedgewizard.net wrote:
  ePub is quite good at creating PDFs, but there are a couple of caveats:
 ...

  Finally: It takes quite a while to get the stationery (templates) set up
  correctly, and there are problems with the stationery for one release not
  always working with another release (or update).___


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Re: TOC Failure

2014-03-15 Thread Robert Lauriston
I think you can rename the bad file, create a new TOC with the add
file command, and cut and paste the reference page content from the
old file to the new one.

On Thu, Mar 13, 2014 at 2:20 PM, Craig, Alison
alison.cr...@ultrasonix.com wrote:
 I received a request for help from my counterparts at a sister company in
 Denmark. I know they are running unstructured Frame 9 and should be all
 patched at this point. At least one system is a 64 bit Windows 7 Pro
 machine.



 The issue is a TOC file that is no longer a TOC file. It's simply
 registering as a regular FM file in the book, although it used to be a
 proper TOC file that updated just fine when required.



 Can anyone tell me:

 ·why - and how - would a TOC file stop being a TOC file?

 ·short of simply recreating a new TOC file, is there a way to salvage
 the existing file and turn it back into an updatable TOC?





 Thanks,



 Alison





 Alison Craig | Technical Documentation Lead

 Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 |
 analogicultrasound.com

 T 604-279-8550 ext 127 | F 604-279-8559




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Re: TOC Failure

2014-03-15 Thread Heiko Haida
 

Hi Alison, 

this is a problem that I very often have: My colleagues are using the
English installation of FrameMaker which uses name extensions like TOC,
SIX, and para formats like body, and so on, whereas my German Frame
uses IVZ, IX, Haupttext, and so on. 

My installation does not always recognize generated files coming from
the English version. 
This is very annoying, and when I re-generate, the standard para formats
(German name is not LevelTOC but EbeneIVZ!) do not exist in the file
and will come up with a useless standard formatting. Furthermore, some
reference pages will not be found, which especially applies for index
generation. So its much work then to recover files and formatting... 

You better take care that all colleagues are using the same installation
language (preferably English). FrameMaker comes with a multi-language
installer, but of course normally those with the wrong language have
to re-install their FrameMaker. 

Best regards - Tino H. Haida, Berlin 

Craig, Alison: 

 I received a request for help from my counterparts at a sister company in 
 Denmark. I know they are running unstructured Frame 9 and should be all 
 patched at this point. At least one system is a 64 bit Windows 7 Pro machine. 
 
 The issue is a TOC file that is no longer a TOC file. It's simply registering 
 as a regular FM file in the book, although it used to be a proper TOC file 
 that updated just fine when required. 
 
 Can anyone tell me: 
 
 · why - and how - would a TOC file stop being a TOC file? 
 
 · short of simply recreating a new TOC file, is there a way to salvage the 
 existing file and turn it back into an updatable TOC? 
 
 Thanks, 
 
 Alison 
 
 ALISON CRAIG | TECHNICAL DOCUMENTATION LEAD 
 
 Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | 
 analogicultrasound.com [1] 
 
 T 604-279-8550 EXT 127 | F 604-279-8559
 

Links:
--
[1] http://www.analogicultrasound.com
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Turkish Font Issue

2014-03-15 Thread Alan Salo (Ariens Plant 1)
Happy Friday!
 
My team is using FrameMaker 11 to build our international manuals. 
 
This problem occurs on two of the workstations:
When using Adobe Distiller to print a Turkish-language file to a PDF we
have font errors where certain characters do not distill correctly and
appear as boxes. The fonts used in the FrameMaker file are Arial and
Arial Unicode and they display correctly in the Frame file. We get no
error messages in the Distiller log files.
 
Two other workstations distill the file without issue. The font set from
the working stations has been copied to the non-working stations but
does not make a difference.
 
We've tried printing using the Adobe PDF printer and unchecking the
Rely on system fonts only; do not use document fonts box with no
success.
 
All other 16 languages distill without issue.
 
Any clues are appreciated.
 
Cheers,
Alan
 
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tracking Help page usage

2014-03-15 Thread hessiansx4

We are currently not doing context-sensitive help; instead, users click a Help 
icon which launches a nice, long doc. Do any of you Framers have any experience 
tracking doc/page usage? We are comparing Google analytics or RH server. Is 
anyone using some open source tool they would recommend? Any and all 
information would be greatly appreciated.___


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xdocbook not preserving white space

2014-03-15 Thread Robert Carel
Framemaker keeps removing white space (for the programlisting element, for 
example) upon import, or save and reopen, for xDocbook documents. I changed the 
control in the maker.ini file, RemoveExtraWhiteSpacesOnXMLImport=Off, but this 
appears to do nothing. Am I missing something?

Robert Carel
Technical Publications Manager
O: 925.659.3200  |  M: 925.659.3267  |  twitter: @accelasoftware

[http://www.accela.com/ext/logo_email.png]http://www.accela.com/

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Re: What do you all recommend for showing space characters?

2014-03-15 Thread Ed Nodland
How about  ␣ (Unicode U+2423, decimal 9251, *open box*).   Source:
http://en.wikipedia.org/wiki/Whitespace_character  Visible Symbol.

back in the 70's we used a ^ near the bottom of the line, but that was
when writing out code on paper was done before punching it onto cards or
paper tape.

Ed Nodland
SDdat



On Fri, Mar 14, 2014 at 6:29 PM, Alan Litchfield a...@alphabyte.co.nzwrote:

 Hi,

 The UTF-8 code for it is U+2423 and it is called Open Box (␣).

 In LaTeX you can use the \textvisiblespace{} macro.

 Regards
 Alan


 On 15/03/14 2:09 PM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote:

 Hi, everybody.

 In my specifications, I often need to “show” a space character … for a
 text format sample, for example.

 I usually use a fixed-width font (Consolas) for these format samples.
 This helps to make the space character obvious, but isn’t perfect.

 Elsewhere, I have also seen the use of an underscore-like character with
 little “upticks” at the end.

 What do you all do for this purpose? If you use a printing character to
 denote a space, what character do you use?

 Is there a character in a fixed-width font (ideally Consolas ... I went
 looking but did not find something convenient) that would be good?


 Thanks!

 Z



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Re: tracking Help page usage

2014-03-15 Thread David Spreadbury
I question why ...one long doc... when there are so many easy to use, free or 
almost free, tools available that can produce a usable help file with full TOC 
and hyperlinks across chapters from the original source.
Context sensitive help is great is time allows for it. It requires 
collaboration between writer(s) and developers which can add time to the 
development schedule.



On Saturday, March 15, 2014 7:38 AM, hessiansx4 hessian...@yahoo.com wrote:
 
We are currently not doing context-sensitive help; instead, users click a Help 
icon which launches a nice, long doc. Do any of you Framers have any experience 
tracking doc/page usage? We are comparing Google analytics or RH server. Is 
anyone using some open source tool they would recommend? Any and all 
information would be greatly appreciated.
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RE: What do you all recommend for showing space characters?

2014-03-15 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
Hi, Alan.

An update (sent to the list too, in case it helps others). 

In LaTeX, the \textvisiblespace{} worked perfectly.

In FrameMaker, not surprisingly, it depends on the font. Some fonts have the 
U+2423 Open Box character, others do not (even though they may have other 
Unicode characters).

For example, in Consolas (which is what I use for fixed-width numbers and 
text), there is no U+2423, but I found an excellent alternative.

Specifically, U+02FD, Modifier Letter Shelf is pretty much the same looking 
character. Although, I do _think_ it is a tad lower below the baseline than 
U+2423, which actually makes it look better for my needs!

Thanks again for all your help! 

Regards,

Z 

-Original Message-
From: Syed Zaeem Hosain (syed.hos...@aeris.net) 
Sent: Friday, March 14, 2014 7:24 PM
To: 'Alan Litchfield'; framers@lists.frameusers.com
Subject: RE: What do you all recommend for showing space characters?

Fantastic, thanks much! I will use this for sure ...

Regards,

Z

Alan Litchfield mentioned:

 Hi,

 The UTF-8 code for it is U+2423 and it is called Open Box (␣).

 In LaTeX you can use the \textvisiblespace{} macro.

 Regards
 Alan

On 15/03/14 2:09 PM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote:
 Hi, everybody.

 In my specifications, I often need to “show” a space character … for a 
 text format sample, for example.

 I usually use a fixed-width font (Consolas) for these format samples.
 This helps to make the space character obvious, but isn’t perfect.

 Elsewhere, I have also seen the use of an underscore-like character 
 with little “upticks” at the end.

 What do you all do for this purpose? If you use a printing character 
 to denote a space, what character do you use?

 Is there a character in a fixed-width font (ideally Consolas ... I 
 went looking but did not find something convenient) that would be good?


 Thanks!

 Z



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