RE: Very slow when printing either to Adobe PDF or Print To File
Just a quick update. As it turns out, this issue was indeed related to the order of install for FM 9 and my version of Acrobat. When I reinstalled Acrobat, Save As PDF started working, and the Adobe PDF printer performance improved significantly. Thank you, Richard, for reminding me about Acrobat being installed last. That was the key. Thanks also to the other folks who responded with advice. Kathy Blake 3M Health Information Systems Documentation Dept. Tel: 801-265-4462 From: Combs, Richard richard.co...@polycom.com To: 'kbla...@mmm.com' kbla...@mmm.com Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: 04/22/2010 09:50 PM Subject: RE: Very slow when printing either to Adobe PDF or Print To File kbla...@mmm.com wrote: I haven't been very good about including all the relevant details in my responses. My coworker and I have been troubleshooting this together. When IT tried to help her, they uninstalled all of her printers, including Adobe PDF, then reinstalled all her printers, except for Adobe PDF. Now, she had never used Adobe PDF in the past, but the fact that it was now gone really perturbed her. She nagged IT and they didn't know how to get Adobe PDF back for her, so they told her to use PDFCreator instead, and it resulted in a drastic improvement in the speed of her PDF-making. That is why I also decided to install PDFCreator. I'm copying the list in my reply because others may have more/better insights -- wisdom of the crowd, you know. I don't know anything about PDFCreator, but I'd be surprised if your coworker's PDFs weren't missing the features that the integration of Distiller with FM provides -- like working hyperlinks for cross-references, the TOC, and index, and bookmarks created from the paragraphs selected in FM's PDF Setup. Adobe PDF is a non-hardware-specific printer driver designed for creating PDFs. Using a hardware-specific printer driver (e.g., HP or Ricoh -- whatever your company uses as a physical printer) is a bad idea, as Adobe's Dov Isaacs and others have stated many times. Regarding the order of FM and Acrobat installs, I think you may be on to something. It hadn't dawned on me that when I installed FM 9 last year, I was installing it *after* Acrobat 8 which was installed 2 years ago. I'm wondering if that is what is causing my problems. I didn't start using FM 9 in any significant way until just a few weeks agovery close to the time when our printers were switched out. Prior to that, I was using FM 7 with the previous printers, and now I find I have problems with both FM 7 and FM 9 as I use these new printers to make PDFs. Once again, I can make a PDF as always, it's just really, really slow now. I'm not convinced the new printer drivers innocent in all of this, but maybe it is a perfect storm of printer drivers and an Acrobat/FM problem. I'll have to see what I can do about reinstalling Acrobat. I'm in the middle of a release right now so I don't want to mess with stuff too much. Regarding Adobe PDF, I do see it in my Printers and Faxes, and the port is indeed set to My Documents\*.pdf. I really, really appreciate your insights. I'm a bit embarrassed to have used FM all these years yet still be ignorant of the inner workings. It has all worked flawlessly up to this point so I never had a reason to check under the hood. If I were you, as soon as time permits, I'd reinstall Acrobat. And use Adobe PDF as the printer. That alone may solve the problem. I don't know if there are any issues or tips for using FM 9 with Acro 8 -- maybe someone else does. But you shouldn't be having problems with using FM 7 and Acro 8 -- as long as both are properly installed and you set your printer in FM to Adobe PDF. Good luck! Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 -- ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Very slow when printing either to Adobe PDF or Print To File
Kathy, You wrote, Richard, regarding your suggestion of using Save As PDFit didn't work for me. It tells me I need Distiller 5.0.5 or higher, and that confuses me because I've got Distiller v8 that came with Acrobat v8. I haven't a clue. I've got TCS2 installed, and I'm running FM9.0p250 with Acrobat Pro Extended 9.3.2 on a Win XP SP3 Dell workstation with 4 GB RAM. Initially I had problems with Save As PDF (my first page graphics didn't come through to the PDF). But, I installed the Microsoft HotFix (which is supposed to be for text problems) and my graphics PDFd perfectly after that. My Save As PDF creates wonderful PDFs, and I'm impressed with how fast it works given my graphics intensive manuals (some in the 500 page range). I'm sorry to hear you are having so much difficulty, but I've no idea how to help you. Regards, Richard ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Very slow when printing either to Adobe PDF or Print To File
Thank you for your rapid responses to my post. I apologize for the delay in my response. Luckily I didn't have any need to make pdfs in the interim. I do finally have a solution in place that seems to be working for now. My IT dept told me to install PDFCreator. The only hitch is that I still have to go through the .ps file process to achieve the 508-accessible requirement for some of our docs. I tried going straight to PDF with PDFCreator, but I got errors about Unicode mapping when I ran the Accessibility checker within Acrobat 8. So...it's ok with me if I have to make a .ps file first. I'll gladly do that if it will help me side-step 508 issues. Richard, regarding your suggestion of using Save As PDFit didn't work for me. It tells me I need Distiller 5.0.5 or higher, and that confuses me because I've got Distiller v8 that came with Acrobat v8. Kathy Blake 3M Health Information Systems Documentation Dept. Tel: 801-265-4462 From: ri...@inficon.com To: kbla...@mmm.com Date: 04/19/2010 05:26 AM Subject: Re: Very slow when printing either to Adobe PDF or Print To File Regards, Richard Why are you using print to file? FM9p250 Save As PDF works great as long as you have chosen the Adobe PDF printer instance (install SetPrint). I'd avoid universal PS drivers and especially HP printer drivers like the plague. They will only give you headaches. In FM9, Save As PDF with the Adobe PDF printer active is the way to go. You may also need to install the MicrosoftHotFix if you are running WIndows XP. I've got HotFix and SetPrint installed on my WinXP system and routinely create PDFs of 500-600 page graphics intensive manuals with no problems using Save As PDF. This process is much better, and faster, than my old FM6 days when I, too, used Print To File. Richard kbla...@mmm.com Sent by: framers-boun...@lists.frameusers.com 04/16/2010 06:57 PM To framers@lists.frameusers.com cc Subject Very slow when printing either to Adobe PDF or Print To File I'm not sure if anyone else has previously reported this issue as I visit this list infrequently. I apologize if I am bringing up an old issue. I'm using Frame 9.0p250, and I have a coworker using Frame 7. Our normal process is to create PDFs by using the Print To File option, then distilling the .ps file. It has worked perfectly since forever, and we're ok with using that two-step process. Now, our corporate IT dept has installed new HP printers with the Universal PS driver (v5.0) and it now takes much, much longer to create a .ps file. Before it would take about 20 seconds to create a .ps file for the entire 300 page manual. Now, it takes about 5 seconds *per page* to create a .ps file. Gaaah! When we used these printers for the first time, we of course got a warning about unavailable fonts. No big dealwe've seen that before, so we let the font substitution happen, figuring that the new printer had slightly different font names and the substitution was ok. We're wondering if that corrupted our files somehow? Could the problem be the Universal PS driver? It doesn't matter if we're using FM 7 or FM 9, whether we print to Adobe PDF or make a .ps file with the HP printersall those have the same resultslow, slow, slow .ps file creation. I've seen folks complaining on the Web about the HP universal driver. Is that part of the problem? I have both FM 7 and FM 9 installed on my PC (because it didn't force me to uninstall 7 before installing 9). The really strange part is this...I can go out on the network, find other manuals that aren't yet converted to FM 9, open those files and never get the font warning, and I can make a .ps file in FM 7 without the big slow down. Yet my coworker, who is using only FM7, continues to have the slow .ps file problem. All the printer and driver properties are locked down by IT, so I can't adjust any of those settings. Do you have any suggestions? Kathy Blake 3M Health Information Systems Documentation Dept. Tel: 801-265-4462 ___ You are currently subscribed to framers as ri...@inficon.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rinch%40inficon.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Very slow when printing either to Adobe PDF or Print To File
kbla...@mmm.com wrote: I do finally have a solution in place that seems to be working for now. My IT dept told me to install PDFCreator. The only hitch is that I still have to go through the .ps file process to achieve the 508-accessible requirement for some of our docs. I tried going straight to PDF with PDFCreator, but I got errors about Unicode mapping when I ran the Accessibility checker within Acrobat 8. So...it's ok with me if I have to make a .ps file first. I'll gladly do that if it will help me side-step 508 issues. PDFCreator appears to be an open-source project, and I'm sure it's fine for what it does. But is your IT dept. aware that you have an Adobe Acrobat 8 license? They should be helping you troubleshoot the problem with Acrobat 8, not suggesting you discard it for some freebie alternative. Richard, regarding your suggestion of using Save As PDFit didn't work for me. It tells me I need Distiller 5.0.5 or higher, and that confuses me because I've got Distiller v8 that came with Acrobat v8. That message strongly suggests that FM isn't aware of your Acrobat Distiller and/or Adobe PDF printer installation. By any chance, was Acrobat installed before FM? Have you tried reinstalling/repairing Acrobat? In Printers and Faxes, do you have an Adobe PDF printer instance? Is its port set to My Documents\*.pdf? Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 -- ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Very slow when printing either to Adobe PDF or Print To File
kbla...@mmm.com wrote: I haven't been very good about including all the relevant details in my responses. My coworker and I have been troubleshooting this together. When IT tried to help her, they uninstalled all of her printers, including Adobe PDF, then reinstalled all her printers, except for Adobe PDF. Now, she had never used Adobe PDF in the past, but the fact that it was now gone really perturbed her. She nagged IT and they didn't know how to get Adobe PDF back for her, so they told her to use PDFCreator instead, and it resulted in a drastic improvement in the speed of her PDF-making. That is why I also decided to install PDFCreator. I'm copying the list in my reply because others may have more/better insights -- wisdom of the crowd, you know. I don't know anything about PDFCreator, but I'd be surprised if your coworker's PDFs weren't missing the features that the integration of Distiller with FM provides -- like working hyperlinks for cross-references, the TOC, and index, and bookmarks created from the paragraphs selected in FM's PDF Setup. Adobe PDF is a non-hardware-specific printer driver designed for creating PDFs. Using a hardware-specific printer driver (e.g., HP or Ricoh -- whatever your company uses as a physical printer) is a bad idea, as Adobe's Dov Isaacs and others have stated many times. Regarding the order of FM and Acrobat installs, I think you may be on to something. It hadn't dawned on me that when I installed FM 9 last year, I was installing it *after* Acrobat 8 which was installed 2 years ago. I'm wondering if that is what is causing my problems. I didn't start using FM 9 in any significant way until just a few weeks agovery close to the time when our printers were switched out. Prior to that, I was using FM 7 with the previous printers, and now I find I have problems with both FM 7 and FM 9 as I use these new printers to make PDFs. Once again, I can make a PDF as always, it's just really, really slow now. I'm not convinced the new printer drivers innocent in all of this, but maybe it is a perfect storm of printer drivers and an Acrobat/FM problem. I'll have to see what I can do about reinstalling Acrobat. I'm in the middle of a release right now so I don't want to mess with stuff too much. Regarding Adobe PDF, I do see it in my Printers and Faxes, and the port is indeed set to My Documents\*.pdf. I really, really appreciate your insights. I'm a bit embarrassed to have used FM all these years yet still be ignorant of the inner workings. It has all worked flawlessly up to this point so I never had a reason to check under the hood. If I were you, as soon as time permits, I'd reinstall Acrobat. And use Adobe PDF as the printer. That alone may solve the problem. I don't know if there are any issues or tips for using FM 9 with Acro 8 -- maybe someone else does. But you shouldn't be having problems with using FM 7 and Acro 8 -- as long as both are properly installed and you set your printer in FM to Adobe PDF. Good luck! Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 -- ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Very slow when printing either to Adobe PDF or Print To File
Hi Kathy, Are you choosing the Adobe PDF printer before you print to PostScript? Rick Quatro Carmen Publishing Inc. 585-659-8267 r...@frameexpert.com *** Frame Automation blog at http://frameautomation.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of kbla...@mmm.com Sent: Friday, April 16, 2010 6:58 PM To: framers@lists.frameusers.com Subject: Very slow when printing either to Adobe PDF or Print To File I'm not sure if anyone else has previously reported this issue as I visit this list infrequently. I apologize if I am bringing up an old issue. I'm using Frame 9.0p250, and I have a coworker using Frame 7. Our normal process is to create PDFs by using the Print To File option, then distilling the .ps file. It has worked perfectly since forever, and we're ok with using that two-step process. Now, our corporate IT dept has installed new HP printers with the Universal PS driver (v5.0) and it now takes much, much longer to create a .ps file. Before it would take about 20 seconds to create a .ps file for the entire 300 page manual. Now, it takes about 5 seconds *per page* to create a .ps file. Gaaah! When we used these printers for the first time, we of course got a warning about unavailable fonts. No big dealwe've seen that before, so we let the font substitution happen, figuring that the new printer had slightly different font names and the substitution was ok. We're wondering if that corrupted our files somehow? Could the problem be the Universal PS driver? It doesn't matter if we're using FM 7 or FM 9, whether we print to Adobe PDF or make a .ps file with the HP printersall those have the same resultslow, slow, slow .ps file creation. I've seen folks complaining on the Web about the HP universal driver. Is that part of the problem? I have both FM 7 and FM 9 installed on my PC (because it didn't force me to uninstall 7 before installing 9). The really strange part is this...I can go out on the network, find other manuals that aren't yet converted to FM 9, open those files and never get the font warning, and I can make a .ps file in FM 7 without the big slow down. Yet my coworker, who is using only FM7, continues to have the slow .ps file problem. All the printer and driver properties are locked down by IT, so I can't adjust any of those settings. Do you have any suggestions? Kathy Blake 3M Health Information Systems Documentation Dept. Tel: 801-265-4462 ___ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
