Re: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error
Good advice. It was never clear to me if this was a Framemaker, Acrobat, or Distiller problem since it occurred when I tried to open each of the programs. Carol At 02:23 PM 5/2/2017, you wrote: I guess the best is to post your question in the corresponding thread in the Acrobat Forum and tag one of the Adobe support people how were involved in it. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error
Hi Carol, interesting. I do not have the "Automatically download updates, but let me choose when to install them." in Acrobat Pro DC anymore. Only "Automatically install updates." I guess the best is to post your question in the corresponding thread in the Acrobat Forum and tag one of the Adobe support people how were involved in it. Regards, Stefan Gentz Global Evangelist, Technical Communication [Adobe]<http://www.adobe.com/> [Adobe TCS Icon] <http://www.adobe.com/products/technicalcommunicationsuite.html> [Adobe FrameMaker Icon] <http://www.adobe.com/products/framemaker.html> [Adobe RoboHelp Icon] <http://www.adobe.com/products/robohelp.html> [Adobe Captivate Icon] <http://www.adobe.com/products/captivate.html> [Adobe Acrobat Icon] <http://www.adobe.com/products/acrobat.html> Connect with us: [http://blogs.adobe.com/techcomm/files/2015/12/facebook-128-128px.jpg] Facebook<https://www.facebook.com/adobetcs> | [http://blogs.adobe.com/techcomm/files/2015/12/twitter.jpg] Twitter<https://twitter.com/adobetcs> | [http://blogs.adobe.com/techcomm/files/2015/12/LinkedIn.jpg] LinkedIn<https://www.linkedin.com/groups/2381149> | [http://blogs.adobe.com/techcomm/files/2015/12/YouTube.jpg] YouTube<https://www.youtube.com/user/AdobeTCS> | [http://blogs.adobe.com/techcomm/files/2015/12/Blog.jpg] Our Blog<http://blogs.adobe.com/techcomm/> | [http://blogs.adobe.com/techcomm/files/2015/12/Forum-Chats.jpg] Adobe TCS User Forum<https://forums.adobe.com/community/technical_communications_suite> On 2. May 2017, at 22:19, Carol J. Elkins <celk...@awrittenword.com<mailto:celk...@awrittenword.com>> wrote: Stefan, I'm running Acrobat XI Pro. My selected setting for updates is "Automatically download updates, but let me choose when to install them." There is an update ready to install but I have not installed it. Yet the problem went away on April 28 as mysteriously as it appeared on April 27. Thus has been the case, it appears, for the zillion other users. So something got updated automatically, and that's what I'm trying to figure out. Can you refer me to someone who can research this for me? Carol At 02:03 PM 5/2/2017, you wrote: Hi Carol, unfortunately I cannot help regarding this. As far as I know, this issue has nothing to do with FrameMaker. As far as I understand from quickly scanning the thread you linked (which points to the Acrobat forum) it has something to do with a Microsoft Visual C++ 2015 Redistributable Package that was not present on some of the user's systems. Please understand that I cannot give any answers regarding your Windows configuration and what Microsoft updates in any way on your system. However, what I can tell you for sure is, that there is no automatic update (or uninstalling updates) in any FrameMaker in any version up to FrameMaker 2017. There is not even an automated check for updates - you have to trigger that manually. Situation might be different, if you have installed FrameMaker in a larger enterprise ecosystem and your admin rolls out updates to your system automatically. As far as I understand, this has nothing to do with FrameMaker. My understandin is, that it has to do with some Updates in Acrobat that were rolled out. This change has been made to ensure the software is using runtimes that Microsoft is currently supporting. The problem occurred, as far as I understand, because the update did not check if Microsoft Visual C++ 2015 Redistributable Package is actually installed on the user system. But I'm really not an expert in this field. You might want to check your Acrobat setting. In Acrobat Pro DC, go to > Edit > Preferences and select "Updates" on the left in the categories. There you can activate / deactivate "Automatically install updates". What does it say in your system? Regards, Stefan Gentz Adobe Worldwide TechComm Evangelist -Original Message- From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On Behalf Of Carol J. Elkins Sent: Tuesday, May 2, 2017 20:51 To: framers@lists.frameusers.com<mailto:framers@lists.frameusers.com> Subject: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error Stefan, I hope that you can help sort something out that has bothered me ever since the April 27 Adobe system error occurred. That was the one where users trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this error: "The program can't start because MSVCP140.dll is missing from your computer." There was a huge flurry of posts to adobe's forums (see https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforums.adobe.com%2Fthread%2F2308268=02%7C01%7C%7Ccaf18fed7c644e00fd7408d491987cff%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293531494318022=bT348WmdEM2%2B0x07
Re: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error
Stefan, I'm running Acrobat XI Pro. My selected setting for updates is "Automatically download updates, but let me choose when to install them." There is an update ready to install but I have not installed it. Yet the problem went away on April 28 as mysteriously as it appeared on April 27. Thus has been the case, it appears, for the zillion other users. So something got updated automatically, and that's what I'm trying to figure out. Can you refer me to someone who can research this for me? Carol At 02:03 PM 5/2/2017, you wrote: Hi Carol, unfortunately I cannot help regarding this. As far as I know, this issue has nothing to do with FrameMaker. As far as I understand from quickly scanning the thread you linked (which points to the Acrobat forum) it has something to do with a Microsoft Visual C++ 2015 Redistributable Package that was not present on some of the user's systems. Please understand that I cannot give any answers regarding your Windows configuration and what Microsoft updates in any way on your system. However, what I can tell you for sure is, that there is no automatic update (or uninstalling updates) in any FrameMaker in any version up to FrameMaker 2017. There is not even an automated check for updates - you have to trigger that manually. Situation might be different, if you have installed FrameMaker in a larger enterprise ecosystem and your admin rolls out updates to your system automatically. As far as I understand, this has nothing to do with FrameMaker. My understandin is, that it has to do with some Updates in Acrobat that were rolled out. This change has been made to ensure the software is using runtimes that Microsoft is currently supporting. The problem occurred, as far as I understand, because the update did not check if Microsoft Visual C++ 2015 Redistributable Package is actually installed on the user system. But I'm really not an expert in this field. You might want to check your Acrobat setting. In Acrobat Pro DC, go to > Edit > Preferences and select "Updates" on the left in the categories. There you can activate / deactivate "Automatically install updates". What does it say in your system? Regards, Stefan Gentz Adobe Worldwide TechComm Evangelist -Original Message- From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On Behalf Of Carol J. Elkins Sent: Tuesday, May 2, 2017 20:51 To: framers@lists.frameusers.com Subject: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error Stefan, I hope that you can help sort something out that has bothered me ever since the April 27 Adobe system error occurred. That was the one where users trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this error: "The program can't start because MSVCP140.dll is missing from your computer." There was a huge flurry of posts to adobe's forums (see https://forums.adobe.com/thread/2308268). The end result is that the problem was created by an update that Adobe pushed out and they resolved it the next day by rolling back the update. The part of this that has me confused is that I should not have ANY updates to ANYTHING being pushed onto my system. I'm running Windows 7 64-bit and Framemaker 12. My OS is set to never allow Windows to update anything automatically. Obviously I'm not using Adobe CC so any auto-updates should not occur. So 1) how did I receive the initial update that caused this problem; and 2) how did I receive the roll-back to the update that fixed the problem? What part of "no automatic updates to my system" is being bypassed here? Thanks for any information you can glean and share with us regarding this issue. Carol Elkins ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.frameusers.com=02%7C01%7C%7C6408447971dc4b1befca08d4918c33c9%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293478732468384=w%2F7L7g0KGXKKUon5HRudF7vJdVZSiFTfqiCTp97mim8%3D=0 Archives located at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fframers%2540lists.frameusers.com%2F=02%7C01%7C%7C6408447971dc4b1befca08d4918c33c9%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293478732468384=6VnkGF5rUGGkriN2%2BUzgv72SQRInyumCpy5%2B5NpDsgw%3D=0 Subscribe and unsubscribe at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com=02%7C01%7C%7C6408447971dc4b1befca08d4918c33c9%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293478732468384=Ai8ZH7F1AI9GR23dgaWBPDFEGj5Ol4VXksQ%2BjI%2FYDI8%3D=0 Send administrative questions to listad...@frameusers.com ___ This message is
Re: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error
Hi Carol, unfortunately I cannot help regarding this. As far as I know, this issue has nothing to do with FrameMaker. As far as I understand from quickly scanning the thread you linked (which points to the Acrobat forum) it has something to do with a Microsoft Visual C++ 2015 Redistributable Package that was not present on some of the user's systems. Please understand that I cannot give any answers regarding your Windows configuration and what Microsoft updates in any way on your system. However, what I can tell you for sure is, that there is no automatic update (or uninstalling updates) in any FrameMaker in any version up to FrameMaker 2017. There is not even an automated check for updates - you have to trigger that manually. Situation might be different, if you have installed FrameMaker in a larger enterprise ecosystem and your admin rolls out updates to your system automatically. As far as I understand, this has nothing to do with FrameMaker. My understandin is, that it has to do with some Updates in Acrobat that were rolled out. This change has been made to ensure the software is using runtimes that Microsoft is currently supporting. The problem occurred, as far as I understand, because the update did not check if Microsoft Visual C++ 2015 Redistributable Package is actually installed on the user system. But I'm really not an expert in this field. You might want to check your Acrobat setting. In Acrobat Pro DC, go to > Edit > Preferences and select "Updates" on the left in the categories. There you can activate / deactivate "Automatically install updates". What does it say in your system? Regards, Stefan Gentz Adobe Worldwide TechComm Evangelist -Original Message- From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On Behalf Of Carol J. Elkins Sent: Tuesday, May 2, 2017 20:51 To: framers@lists.frameusers.com Subject: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error Stefan, I hope that you can help sort something out that has bothered me ever since the April 27 Adobe system error occurred. That was the one where users trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this error: "The program can't start because MSVCP140.dll is missing from your computer." There was a huge flurry of posts to adobe's forums (see https://forums.adobe.com/thread/2308268). The end result is that the problem was created by an update that Adobe pushed out and they resolved it the next day by rolling back the update. The part of this that has me confused is that I should not have ANY updates to ANYTHING being pushed onto my system. I'm running Windows 7 64-bit and Framemaker 12. My OS is set to never allow Windows to update anything automatically. Obviously I'm not using Adobe CC so any auto-updates should not occur. So 1) how did I receive the initial update that caused this problem; and 2) how did I receive the roll-back to the update that fixed the problem? What part of "no automatic updates to my system" is being bypassed here? Thanks for any information you can glean and share with us regarding this issue. Carol Elkins ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.frameusers.com=02%7C01%7C%7C6408447971dc4b1befca08d4918c33c9%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293478732468384=w%2F7L7g0KGXKKUon5HRudF7vJdVZSiFTfqiCTp97mim8%3D=0 Archives located at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fframers%2540lists.frameusers.com%2F=02%7C01%7C%7C6408447971dc4b1befca08d4918c33c9%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293478732468384=6VnkGF5rUGGkriN2%2BUzgv72SQRInyumCpy5%2B5NpDsgw%3D=0 Subscribe and unsubscribe at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com=02%7C01%7C%7C6408447971dc4b1befca08d4918c33c9%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636293478732468384=Ai8ZH7F1AI9GR23dgaWBPDFEGj5Ol4VXksQ%2BjI%2FYDI8%3D=0 Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
[Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error
Stefan, I hope that you can help sort something out that has bothered me ever since the April 27 Adobe system error occurred. That was the one where users trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this error: "The program can't start because MSVCP140dll is missing from your computer." There was a huge flurry of posts to adobe's forums (see https://forums.adobe.com/thread/2308268). The end result is that the problem was created by an update that Adobe pushed out and they resolved it the next day by rolling back the update. The part of this that has me confused is that I should not have ANY updates to ANYTHING being pushed onto my system. I'm running Windows 7 64-bit and Framemaker 12. My OS is set to never allow Windows to update anything automatically. Obviously I'm not using Adobe CC so any auto-updates should not occur. So 1) how did I receive the initial update that caused this problem; and 2) how did I receive the roll-back to the update that fixed the problem? What part of "no automatic updates to my system" is being bypassed here? Thanks for any information you can glean and share with us regarding this issue. Carol Elkins ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
