Dov:
I didn't really expect uninstall/reinstall to work but it was late and my IT
guy had left for the day, so you try what you know even if you have no reason
to suspect it will work. (Sometimes, if you're *very* lucky, life - or more
specifically, computers - can surprise you in a good way! Unfortunately, it
wasn't my day.)
Before calling Adobe support I followed some other advice that came in the form
of a KB link: http://kb2.adobe.com/cps/406/kb406891.html.
After a few tries, I found a solution that worked (installing from the desktop
as opposed to the DVD).
Alison
FYI: IT has disabled UAC for me!
Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.com
-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, January 20, 2011 6:18 PM
To: framers@lists.frameusers.com
Subject: RE: FM9 and Windows 7 64 bit - Help!
Alison,
The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by
Adobe, but it does normally work. And it works on four systems I use with
Windows 7 64-bit.
The fact that it is installed in the Program Files (x86) directory is not a
problem. By convention, that is where it should be installed.
FWIW, uninstalling and reinstalling software rarely solves anything.
Make sure that when you call Adobe Technical Support, you have all the
information about the error message available for the Adobe Tech Support
technician.
Sorry that you hate new hardware. On the other hand it often takes me several
days to bring up a new system including full OS configuration, system
decrapification (getting rid of all the shovelware - mostly eval software -
that the computer manufacturer loads on the system), loading applications, and
setting all preference - OS and applications - the way I want them.
My experience is that if you know how to make the appropriate tweaks, Windows 7
and especially 64-bit Windows 7 is much more reliable and better performing,
especially on multicore and/or multiple CPUs than Windows XP. One of the
secrets is to totally disable UAC (User Account Control).
- Dov
-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of
Alison Craig
Sent: Thursday, January 20, 2011 6:00 PM
To: framers@lists.frameusers.com
Subject: FM9 and Windows 7 64 bit - Help!
FM 9 Version: 9.0p255
Unstructured
OS: Trying to install on Windows 7, 64 bit (brand new machine)
FM Experience: 19 months
Before I try Adobe support tomorrow, I thought I'd present my problem to the
List.
I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if
system specs would help I
can provide those.)
The install seems to work fine and when I open it for the first time, it asks
for structured or
unstructured (unstructured) and presents the Registration screen (which I'm
ignoring for the time
being). When it tries to access the actual FM9 program I get a serious
error along with the file
name and location to report the error. I've uninstalled and reinstalled but
it didn't help.
FYI: It's installed into Program Files (x86) and not Program Files.
Before we completed the specs for my new system I checked that you could run
FM9 on Windows 7 and the
answer was yes - but of course those specs have now disappeared as FM10 is
now available.
I really hate new hardware (and Windows 7).
Any suggestions?
Alison
Alison Craig, Technical Writer
Ultrasonix Medical Corporation
130 - 4311 Viking Way
Richmond, BC V6V 2K9
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.commailto:alison.cr...@ultrasonix.com
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