Re: PDF Documentation

2009-01-27 Thread Shlomo Perets
Kelly, You wrote: Quick Survey: Is it your experience that users view PDF documentation on their computer display in preference to printing it for use? ... Other than personal preferences and the type of content, key factors are -- the extent to which the PDF is screen friendly (typography,

RE: PDF Documentation

2009-01-27 Thread Lea Rush
...@lists.frameusers.com [mailto:framers- boun...@lists.frameusers.com] On Behalf Of Shlomo Perets Sent: Tuesday, January 27, 2009 7:59 AM To: kmcdan...@pavtech.com; fram...@frameusers.com Subject: Re: PDF Documentation Kelly, You wrote: Quick Survey: Is it your experience that users view

RE: PDF Documentation

2009-01-27 Thread Syed.Hosain
...@lists.frameusers.com] On Behalf Of Shlomo Perets Sent: Tuesday, January 27, 2009 7:59 AM To: kmcdan...@pavtech.com; fram...@frameusers.com Subject: Re: PDF Documentation Kelly, You wrote: Quick Survey: Is it your experience that users view PDF documentation on their computer display in preference

RE: PDF Documentation

2009-01-26 Thread Jeff Coatsworth
Since we only provide our main help file in PDF format, I'd have to say at least 95% just open it and read it in the Reader. Jeff Coatsworth Documentation Specialist Gary Jonas Computing Ltd. 905-886-0544 905-886-8511 (fax) jeff.coatswo...@jonassoftware.com -Original Message- From:

Re: PDF Documentation

2009-01-26 Thread Anne Urban
Hi Kelly, A quick check here says that our Asia-Pacific customers want DVDs. Customers who take our training ask for printed sets of manuals. Everyone else downloads the PDF. Hope this helps! Regards, Anne Urban Senior Technical Editor Altair Engineering Kelly McDaniel wrote: Quick Survey:

Re: PDF Documentation

2009-01-26 Thread Barry . Kieffer
Our model is to supply help for online viewing, and a PDF that is optimized for printing. Barry ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank

Re: PDF Documentation

2009-01-26 Thread Joseph
Dear Kelly McDaniel, In my experience working in the IT and telecommunications field, PDFs are used almost exclusively. The only time I have seen hard copies used is during eLearning courses, but that's a different context (though related) than technical documentation. Here's why. I am writing

RE: PDF Documentation

2009-01-23 Thread Reng, Winfried
...@lists.frameusers.com] On Behalf Of John Sgammato Sent: Friday, January 23, 2009 12:37 AM To: Combs, Richard; Bill Swallow Cc: framers@lists.frameusers.com Subject: RE: PDF Documentation Well, for what it's worth, my German service engineer said that in Germany, his customers prefer PDFs to printed

Re: PDF Documentation

2009-01-22 Thread Rick Quatro
Hi Kelly, I am not sure about my users, but I prefer to read documentation on paper, so I usually print PDFs that I refer to often. I also like to read in the bathtub :-). Rick Quatro Carmen Publishing Inc 585-659-8267 www.frameexpert.com Quick Survey: Is it your experience that users

Re: PDF Documentation

2009-01-22 Thread Art Campbell
I think it depends on whether it's task-oriented info or reference, and also on what the product is. If it's software, and it's task-oriented, I usually keep it on-screen while I'm doing something. If it's conceptual or reference doc, I'm more likely to print it. If it's hardware based, like how

RE: PDF Documentation

2009-01-22 Thread John Sgammato
In my experience (especially following recent conversations with our services guys), user preference for print vs PDF changes quite a lot with industry, country, and what the user's other product documentation is like. For example, in US hospitals, many users like the printed docs and see them as

Re: PDF Documentation

2009-01-22 Thread Rick Quatro
German culture is much more green-minded than ours, so among our German customers, especially in manufacturing, printed docs are anathema, proof that we ignorant Americans will destroy our planet in short order. Huh? Is there is a shortage of trees in America? Rick Quatro Carmen Publishing

Re: PDF Documentation

2009-01-22 Thread Ed Rush
On 22 Jan 2009, at 9:55 AM, Art Campbell wrote: If it's hardware based, like how to install something -- either computer or, say, room lights, I'd expect it to be printed. Just a few days ago, my MacBook Pro wouldn't finish booting. Fortunately, I had previously installed Applejack,

RE: PDF Documentation

2009-01-22 Thread Mike Feimster
Yes. : ) I like to both view it on the screen and print it out. And when I print it out, I generally like to print it double-sided on 3-hole punch paper and put it in a binder. Please keep that in mind if buy anything from your company. : ) Mike -Original Message- From:

Re: PDF Documentation

2009-01-22 Thread Scott Prentice
OK .. I'll add my 0.02 to this survey .. In general I hate reading PDFs on screen. When reading content on screen I much prefer doing so in an application that allows me to resize the window to suit my needs (typically HTML .. web browser or CHM), and the content flows to fit that window. If a

RE: PDF Documentation

2009-01-22 Thread Fred Ridder
Scott Prentice wrote (in small part): Searching in a PDF is a fairly useless operation as well, which is another reason I prefer to use other types of online docs. Actually, I find Acrobat's search operation, with it's list of results showing some of the surrounding context, to be very

Re: PDF Documentation

2009-01-22 Thread rinch
Kelly, My experience is that my users prefer viewing PDFs, preferring PDF over paper. We shifted from delivering paper operating manuals to delivering PDFs on CD a years ago. We were worried at first, but needlessly so. We even offered to ship printed, bound hardcopy for free to any user that

RE: PDF Documentation

2009-01-22 Thread Pinkham, Jim
To: framers@lists.frameusers.com Subject: Re: PDF Documentation Kelly, My experience is that my users prefer viewing PDFs, preferring PDF over paper. We shifted from delivering paper operating manuals to delivering PDFs on CD a years ago. We were worried at first, but needlessly so. We even offered to ship

Re: PDF Documentation

2009-01-22 Thread Bill Swallow
I can't speak for users but I prefer online for search and indexing. Paper just contributes to clutter, which I have more than my fair share of. On Thu, Jan 22, 2009 at 11:40 AM, Kelly McDaniel kmcdan...@pavtech.com wrote: Quick Survey: Is it your experience that users view PDF documentation

Re: PDF Documentation

2009-01-22 Thread Bill Swallow
At best they are an 11-year renewable resource. So, yes. On Thu, Jan 22, 2009 at 12:19 PM, Rick Quatro frameexp...@truevine.net wrote: German culture is much more green-minded than ours, so among our German customers, especially in manufacturing, printed docs are anathema, proof that we

RE: PDF Documentation

2009-01-22 Thread Combs, Richard
Bill Swallow wrote: At best they are an 11-year renewable resource. So, yes. On Thu, Jan 22, 2009 at 12:19 PM, Rick Quatro frameexp...@truevine.net wrote: German culture is much more green-minded than ours, so among our German customers, especially in manufacturing, printed docs are

RE: PDF Documentation

2009-01-22 Thread John Sgammato
@lists.frameusers.com Subject: RE: PDF Documentation Bill Swallow wrote: At best they are an 11-year renewable resource. So, yes. On Thu, Jan 22, 2009 at 12:19 PM, Rick Quatro frameexp...@truevine.net wrote: German culture is much more green-minded than ours, so among our German customers

RE: PDF Documentation

2009-01-22 Thread O'Laoghaire Micheal
] On Behalf Of John Sgammato Sent: Thursday, January 22, 2009 6:37 PM To: Combs, Richard; Bill Swallow Cc: framers@lists.frameusers.com Subject: RE: PDF Documentation Well, for what it's worth, my German service engineer said that in Germany, his customers prefer PDFs to printed books, for all

RE: PDF Documentation

2009-01-22 Thread Combs, Richard
Robert Shelton wrote: What you say may very well be true, though I'd be reluctant to say that a tree farm = forested land. However, the cite you give is from John Stossel, who is hardly unbiased when it comes to reporting environmental issues. Again, it may be true, but I'd take it with a

Re: PDF Documentation

2009-01-22 Thread Alan Litchfield
Depends upon what it is (how long mostly) and the page layout (size, portrait vs landscape). If it is one page it seems to get printed, but if it is long and is a manual it gets printed too. But if if is middling to long and is, for example a District Plan, technical reference, or something