Re: RoboHelp links (from FM) appearing without a link destination
Thanks, Jeff - that indeed was the problem. Nice feature indeed. JG On Wednesday, April 30, 2014, Jeff Coatsworth jeff.coatswo...@jonasclub.com wrote: You’re probably running into an “undocumented feature” that TCS has – there’s a finite path length of around 35 characters that the xrefs to FM files can have before they break in RH. As a test, try taking a copy of your FM source and putting it on your root c:\ drive, then either import or link the content into a test RH project. *From:* framers-boun...@lists.frameusers.comjavascript:_e(%7B%7D,'cvml','framers-boun...@lists.frameusers.com');[mailto: framers-boun...@lists.frameusers.comjavascript:_e(%7B%7D,'cvml','framers-boun...@lists.frameusers.com');] *On Behalf Of *John G *Sent:* April-27-14 3:29 PM *To:* framers@lists.frameusers.comjavascript:_e(%7B%7D,'cvml','framers@lists.frameusers.com'); *Subject:* RoboHelp links (from FM) appearing without a link destination Using Adobe TCS Suite 4 - FrameMaker 11, RoboHelp 10 I have a problem where cross-refs from one FM chapter to another chapter in the same book are not being turned into links in the RH output. In the FM files, I verified all the links are fine - no broken cross-refs. When I generate a PDF from the FM book, all the cross-refs work. After updating the files in RH, the file Design view shows the links with the link text in blue and underlined, but there's no Hyperlink properties on the right-click menu, and HTML view shows that it's missing the href that specifies the link destination. There is a corresponding Japanese version for the documents and the same is happening there as well making me think it's more likely in FM than in RH. Somewhere there is either - a setting telling RH not to include the link destination for some links, or - a setting in FM telling it not to export the link destination for links to other FM files Any ideas where this might be? Also - any suggestions about what I could copy from another project to fix this? Help please - this was due yesterday ... ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: RoboHelp links (from FM) appearing without a link destination
You’re probably running into an “undocumented feature” that TCS has – there’s a finite path length of around 35 characters that the xrefs to FM files can have before they break in RH. As a test, try taking a copy of your FM source and putting it on your root c:\ drive, then either import or link the content into a test RH project. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John G Sent: April-27-14 3:29 PM To: framers@lists.frameusers.com Subject: RoboHelp links (from FM) appearing without a link destination Using Adobe TCS Suite 4 - FrameMaker 11, RoboHelp 10 I have a problem where cross-refs from one FM chapter to another chapter in the same book are not being turned into links in the RH output. In the FM files, I verified all the links are fine - no broken cross-refs. When I generate a PDF from the FM book, all the cross-refs work. After updating the files in RH, the file Design view shows the links with the link text in blue and underlined, but there's no Hyperlink properties on the right-click menu, and HTML view shows that it's missing the href that specifies the link destination. There is a corresponding Japanese version for the documents and the same is happening there as well making me think it's more likely in FM than in RH. Somewhere there is either * a setting telling RH not to include the link destination for some links, or * a setting in FM telling it not to export the link destination for links to other FM files Any ideas where this might be? Also - any suggestions about what I could copy from another project to fix this? Help please - this was due yesterday ... [https://mail.google.com/mail/u/0/images/cleardot.gif] ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: RoboHelp links (from FM) appearing without a link destination
Took a few years to figure that one out – I would occasionally notice that links that were valid xrefs in my FM source would be dead links in my WebHelp output. From: vwrit...@gmail.com [mailto:vwrit...@gmail.com] On Behalf Of John G Sent: April-30-14 8:33 AM To: Jeff Coatsworth Cc: framers@lists.frameusers.com Subject: Re: RoboHelp links (from FM) appearing without a link destination Thanks, Jeff - that indeed was the problem. Nice feature indeed. JG On Wednesday, April 30, 2014, Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com wrote: You’re probably running into an “undocumented feature” that TCS has – there’s a finite path length of around 35 characters that the xrefs to FM files can have before they break in RH. As a test, try taking a copy of your FM source and putting it on your root c:\ drive, then either import or link the content into a test RH project. From: framers-boun...@lists.frameusers.comjavascript:_e(%7B%7D,'cvml','framers-boun...@lists.frameusers.com'); [mailto:framers-boun...@lists.frameusers.comjavascript:_e(%7B%7D,'cvml','framers-boun...@lists.frameusers.com');] On Behalf Of John G Sent: April-27-14 3:29 PM To: framers@lists.frameusers.comjavascript:_e(%7B%7D,'cvml','framers@lists.frameusers.com'); Subject: RoboHelp links (from FM) appearing without a link destination Using Adobe TCS Suite 4 - FrameMaker 11, RoboHelp 10 I have a problem where cross-refs from one FM chapter to another chapter in the same book are not being turned into links in the RH output. In the FM files, I verified all the links are fine - no broken cross-refs. When I generate a PDF from the FM book, all the cross-refs work. After updating the files in RH, the file Design view shows the links with the link text in blue and underlined, but there's no Hyperlink properties on the right-click menu, and HTML view shows that it's missing the href that specifies the link destination. There is a corresponding Japanese version for the documents and the same is happening there as well making me think it's more likely in FM than in RH. Somewhere there is either * a setting telling RH not to include the link destination for some links, or * a setting in FM telling it not to export the link destination for links to other FM files Any ideas where this might be? Also - any suggestions about what I could copy from another project to fix this? Help please - this was due yesterday ... [https://mail.google.com/mail/u/0/images/cleardot.gif] ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: RoboHelp links (from FM) appearing without a link destination
I’ll mention that this is precisely the problem with FM8/RH9 that I ran into a month or two ago. Adobe was proactive in reaching out to me offline (woot!), but the eventual answer was (paraphrased) “It’s a bug. You need to upgrade.” Not helpful with my company’s current cashflow. The interesting thing was that links within a chapter worked, but not links to a separate file. I eventually combined my chapters into a single file. I had the latitude to do that with only three chapters; YMMV. I wish you luck. :/ Lea Rush Software and Documentation Specialist Astoria-Pacific www.astoria-pacific.comhttp://www.astoria-pacific.com/ P: 800-536-3111, +1-503-657-3010 Please consider the environment before printing this email. `·.¸¸.·´¯`·.¸.·´¯`·...¸ º`·.¸¸.·´¯`·.¸.·´¯`·...¸º NOTICE OF CONFIDENTIALITY This communication is from Astoria-Pacific and is intended to be confidential and solely for the use of the persons or entities addressed above. If you are not an intended recipient, be aware that the information contained herein may be protected from unauthorized use by privilege or law, and any copying, distribution, disclosure, or other use of this information is prohibited. If you have received this communication in error, please contact the sender by return email or telephone (503) 657-3010 immediately, and delete or destroy all copies. Thank you for your cooperation. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John G Sent: April 27, 2014 12:29 PM To: framers@lists.frameusers.com Subject: RoboHelp links (from FM) appearing without a link destination Using Adobe TCS Suite 4 - FrameMaker 11, RoboHelp 10 I have a problem where cross-refs from one FM chapter to another chapter in the same book are not being turned into links in the RH output. In the FM files, I verified all the links are fine - no broken cross-refs. When I generate a PDF from the FM book, all the cross-refs work. After updating the files in RH, the file Design view shows the links with the link text in blue and underlined, but there's no Hyperlink properties on the right-click menu, and HTML view shows that it's missing the href that specifies the link destination. There is a corresponding Japanese version for the documents and the same is happening there as well making me think it's more likely in FM than in RH. Somewhere there is either * a setting telling RH not to include the link destination for some links, or * a setting in FM telling it not to export the link destination for links to other FM files Any ideas where this might be? Also - any suggestions about what I could copy from another project to fix this? Help please - this was due yesterday ... [https://mail.google.com/mail/u/0/images/cleardot.gif] ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: RoboHelp links (from FM) appearing without a link destination
There’s also another similar bug out there that involves text insets. If your doc has xrefs, then a text inset, then more xrefs after it, the xrefs before the text inset will be turned into working hyperlinks, but the ones after the text inset will fail in much the same way as the “too long path” bug – i.e. they look like links, but don’t act like links. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lea Rush Sent: April-30-14 1:26 PM To: framers@lists.frameusers.com Subject: RE: RoboHelp links (from FM) appearing without a link destination I’ll mention that this is precisely the problem with FM8/RH9 that I ran into a month or two ago. Adobe was proactive in reaching out to me offline (woot!), but the eventual answer was (paraphrased) “It’s a bug. You need to upgrade.” Not helpful with my company’s current cashflow. The interesting thing was that links within a chapter worked, but not links to a separate file. I eventually combined my chapters into a single file. I had the latitude to do that with only three chapters; YMMV. I wish you luck. :/ Lea Rush Software and Documentation Specialist Astoria-Pacific www.astoria-pacific.comhttp://www.astoria-pacific.com/ P: 800-536-3111, +1-503-657-3010 Please consider the environment before printing this email. `·.¸¸.·´¯`·.¸.·´¯`·...¸ º`·.¸¸.·´¯`·.¸.·´¯`·...¸º NOTICE OF CONFIDENTIALITY This communication is from Astoria-Pacific and is intended to be confidential and solely for the use of the persons or entities addressed above. If you are not an intended recipient, be aware that the information contained herein may be protected from unauthorized use by privilege or law, and any copying, distribution, disclosure, or other use of this information is prohibited. If you have received this communication in error, please contact the sender by return email or telephone (503) 657-3010 immediately, and delete or destroy all copies. Thank you for your cooperation. From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John G Sent: April 27, 2014 12:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RoboHelp links (from FM) appearing without a link destination Using Adobe TCS Suite 4 - FrameMaker 11, RoboHelp 10 I have a problem where cross-refs from one FM chapter to another chapter in the same book are not being turned into links in the RH output. In the FM files, I verified all the links are fine - no broken cross-refs. When I generate a PDF from the FM book, all the cross-refs work. After updating the files in RH, the file Design view shows the links with the link text in blue and underlined, but there's no Hyperlink properties on the right-click menu, and HTML view shows that it's missing the href that specifies the link destination. There is a corresponding Japanese version for the documents and the same is happening there as well making me think it's more likely in FM than in RH. Somewhere there is either * a setting telling RH not to include the link destination for some links, or * a setting in FM telling it not to export the link destination for links to other FM files Any ideas where this might be? Also - any suggestions about what I could copy from another project to fix this? Help please - this was due yesterday ... [https://mail.google.com/mail/u/0/images/cleardot.gif] ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
