Re: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Yves Barbion
Right! Deleting the fntcache.dat has worked for me as well. And you may want to create a batch file to do this every time you shut down Windows. Yves Barbion Documentation Architect Adobe-Certified FrameMaker Instructor Scripto bvba Asselsstraat 65 9031

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Diane Gaskill
Emily, No, keep posting to the group. Sometimes the one one person who knows the answer may not be reading their email every day and will post at the last minute. However, in this case, if anyone knows the answer, it would likely be Dov. It sounds to me like you may have a corrupt file in the

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
Gee, everyone is recommending breathing as a good first step. Maybe we ought to write a self-help book about all the benefits. Seriously, all the supportive responses have been very calming! OK. Here are my details: 11 System configuration 1. I am using Frame 7.1. I installed the p116

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
I tried, Gillian, but FrameMaker crashes in the middle of the print to ps so there is no .ps file to distill. At 09:56 AM 1/11/2008 -0800, Flato, Gillian wrote: Emily, Did you try printing to a .ps file and then opening Acrobat Distiller and distilling the .ps file into a PDF? -Gillian

Re: Some answers: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
Hey, Diane: Thanks for being in touch. Please see my answers embedded below. At 11:04 AM 1/11/2008, Diane Gaskill wrote: ... Exactly how are you creating the PDF file? Are you printing to PS and distilling, using Save As PDF, or what? I started by printing to PS. But after I'd gotten the

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
Thanks so much, Dov. I guess I had turned myself into a developer a few years back and dropped my membership to the Frameusers list. I should have tried it first, before picking up the phone. How do I delete the Windows system font cache? -- Emily At 11:52 AM 1/11/2008, Dov Isaacs wrote:

Table Footnote question

2008-01-12 Thread Tammy Van Boening
I have a table that spans more than two pages. I need to insert Footnotes into this table. I have scoured FM's OLH and can't find the answer to this question. When I insert footnotes on page 1 of 4 of the table, the footnotes are numbered based on the column on the page. For example, if I place a

RE: Table Footnote question

2008-01-12 Thread Tammy Van Boening
Ok, so, scrap the last statement - it's because of the fact that the footnotes are numbered based on the column on the page. On the first page of the table, the first footnote is placed in Col 3, the second, third, and fourth are placed in Col 4 and they are fine. The footnote on the SECOND page

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
I see a file with this name in c:\windows\system32. I'll delete it and let you know. -- Emily At 12:34 PM 1/11/2008, Dov Isaacs wrote: Delete file C:\Windows\FNTCACHE.DAT with all applications closed and no printing going. Then immediately reboot! - Dov -Original Message-

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
I deleted this file from the Windows/system32 directory, downed the laptop, and then rebooted. When I ran FM, and tried to print to Adobe PDF, I got the same Internal Error message, which occurred at 0% complete. So, I started deleting chapters from the beginning of the book and then saved

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Emily Berk
Well, I'm glad to have been of help to Adobe QA. At 01:35 PM 1/11/2008, Dov Isaacs wrote: Well, what we do know is that the problem is NOT Acrobat or Distiller or the PostScript driver or any of their interactions with FrameMaker. Looks like an genuine, internal FrameMaker bug! - Dov

RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Sumeer Goyal
Hi Emily, You wrote: Then I tried to create a new document using a FM template (the Book chapter.fm template). When I tried to print to pdf, I got the same Internal Error message. Based on this, and the fact that printing stopped at 0%, I would suggest the following to get a better

RE: The dreaded Internal Error error meets the dreaded Adobe

2008-01-12 Thread International DTP
Hi Emily, I remember we had the same kind of problem, but I don't recall exactly. It had to do with non-avaialable fonts in an EPS illustration. Did you change illustrations or font settings (may be by installing another printer?). Can you still open all the files in FM and scroll through the

Re: Table Footnote question

2008-01-12 Thread Jeremy H. Griffith
On Fri, 11 Jan 2008 13:42:26 -0700, Tammy Van Boening [EMAIL PROTECTED] wrote: FM seems stuck on basing the numbers on columns! Any advice? Yes. Open the Table Designer for the table you're putting the footnotes into, and change the Numbering item on the right from Column First to Row

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Yves Barbion
Right! Deleting the fntcache.dat has worked for me as well. And you may want to create a batch file to do this every time you shut down Windows. Yves Barbion Documentation Architect Adobe-Certified FrameMaker Instructor Scripto bvba Asselsstraat 65 9031

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Diane Gaskill
Emily, No, keep posting to the group. Sometimes the one one person who knows the answer may not be reading their email every day and will post at the last minute. However, in this case, if anyone knows the answer, it would likely be Dov. It sounds to me like you may have a corrupt file in the

The dreaded Internal Error error meets the dreaded Adobe support, sigh

2008-01-12 Thread Sumeer Goyal
Hi Emily, You wrote: > Then I tried to create a new document using a FM template (the Book chapter.fm template). When I > tried to print to pdf, I got the same Internal Error message. Based on this, and the fact that printing stopped at 0%, I would suggest the following to get a better

The dreaded Internal Error error meets the dreaded Adobe

2008-01-12 Thread International DTP
Hi Emily, I remember we had the same kind of problem, but I don't recall exactly. It had to do with non-avaialable fonts in an EPS illustration. Did you change illustrations or font settings (may be by installing another printer?). Can you still open all the files in FM and scroll through the

Table Footnote question

2008-01-12 Thread Jeremy H. Griffith
On Fri, 11 Jan 2008 13:42:26 -0700, "Tammy Van Boening" wrote: > FM seems stuck on basing the numbers on columns! > >Any advice? Yes. Open the Table Designer for the table you're putting the footnotes into, and change the Numbering item on the right from Column First to Row First. Your