Hi folks, I'm hoping the combined mega-brain that is the frameusers forum can help me out with a problem...
I've just upgraded from Frame 7.2 to Adobe Tech Comms Suite 2 (Frame 9.0p237). I'm running Frame under Windows XP, SP2, using Parallels Desktop 4 on my Mac (OS X 10.5.6). I have applied all the Adobe updates to the Tech Comm Suite components. Now, I can't print book files using the AdobePDF driver. Frame 9 gets part-way through the job then crashes with an exception. This has also broken my Frame 7.2 printing (I guess installing the new Acrobat Pro stomped all over the existing Distiller/AdobePDF installation; job options moved/disappeared, and so on). From Frame 9, I get: "Internal error 9004, 6920492, 9676798, 0. Framemaker has detected a serious problem and must quit." The FrameLog file has this (along with loads of text that probably isn't helpful): "Internal Error: 9004, 5998149, 4768373, 4768714" Also, from Frame 7.2, as well as the "... must quit" error, I get: " The instruction "0x0035199f" referenced memory at "0x00000000". The memory could not be "read"." I *can* print individual files (opened from the book, but printed from the individual file, not the book's File menu). I tried using a different PPD (a Postscript), but no dice. I looked on the interweb and found a couple of things that looked promising: http://iconlogic.blogs.com/weblog/2009/02/adobe-framemaker-it-wasnt-my-fault.html Tried trashing the font cache and rebooting: no joy; tried looking for the Microsoft hotfix that supposedly restores balance in the universe: you have to ask for it, rather than download it, and there only appears to be an English version for XP SP4 - SP4 doesn't exist! I'm stumped. If any of you guys can help. I would be very pleased. BTW, I have also installed Toobar Express from Microtype, and the customized toolbars that were made available recently by Klaus Daube (free of charge, http://www.daube.ch/docu/fmaker55.html ). I may try uninstalling those, to see if it helps (but I doubt it). Thanks in advance, Martin ------------------------------------------ Martin Ley, BSc FISTC Em-Dash Publications 84 High Street Burwell Cambridge CB25 0HD martin at em-dash dot com ------------------------------------------