I am presently on a tools research group to find a viable single-source solution for creating help documentation for our software. We have a variety products, with newer product help documentation being more online-centered and legacy documentation being more print-centered, so we would like a solution that provides the best solution for both.
Presently, some of our team primarily uses RoboHelp, others primarily use FrameMaker, while still others primarily use Word with Acrobat. We want a system that will allow us to expand and not lock us in, but the key to all of this is the cleanest and easiest means to repurpose documentation (print, web, internal, PDA, etc.). I am still trying to wrap my brain around the way FrameMaker handles XML, but it appears that it COULD function as a CMS itself. However, I cannot really find much information on this or how it handles the organization of data on a server. Can anyone give me feedback on using FrameMAker in this capacity? Should I see FrameMaker solely as an authoring tool? And in either case, would it be a good solution for authoring online help (i.e. is WebWorks as robust as RoboHelp--or for that matter, will Adobe eventually integrate the two products to make it a seamless process)? Any help would be most appreciated. Randolph Handel Technical Writer Medical Manager Research & Development Sage Software 15151 NW 99th Street ? Alachua, FL 32615 Office: 386.418.7137 ? Fax: 386.418.1591 www.sagehealth.com This message is confidential, intended only for the named recipient(s) and may contain information that is privileged or exempt from disclosure under applicable law. If you are not the intended recipient(s), you are notified that the dissemination, distribution, or copying of this message is strictly prohibited. If you receive this message in error or are not the named recipient(s), please notify the sender at either the fax address or telephone number above and delete this message. Thank you.